PSE/PRE 11 Signin Problem

David,
I have an Adobe Photoshop Elements 11 and Adobe Premiere Elements 11
dilemma.
I recently received a birthday gift of both software programs.
Following Adobe instructions, I attempted to use Adobe Download Assistant.
It rejected my input with the following notation:
"This e-mail address is already in use. Please use a different e-mail
address."
How can I use a different address? [removed by forum host] is the only account I have used for 20 years.
Previously, I have had some contact with Adobe. Never have I had any
trouble.
As I am anxious to use both Photoshop Elements 11 and Premiere Elements 11,
I would greatly appreciate any assistance you might have to offer.
John F. Jackson
[signature removed by forum host]

David,
Thank you for your kind assistance.
I really appreciate all you are attempting to do for me.
John
In a message dated 12/11/2012 3:28:46 P.M. Eastern Standard Time,
[email protected] writes:
Re: PSE/PRE 11 Signin Problem
created by David Kastendick (http://forums.adobe.com/people/dave_m_k)
in Adobe ExportPDF - View the full discussion
(http://forums.adobe.com/message/4913303#4913303)

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Is this the first time you are trying to launch the editor with a view to registering it and activating it? If so then I suggest launch the editor in Trial mode and before doing anything, go to:
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Hi Bob
Thanks for coming back to me so quick, I will try & explain the problem in
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PSE 10 Editor- Intermittent problems

HP G42-415DX
OS: Windows 7 Home prem ed
Hard Disk space:
Partition c:
280 gb total
108 gb free
recovery d:
17.1 gb total
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hp_tools f:
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