PSE13 editor will not launch (windows 7)

I have seen other posts like this one but have not gotten any answer form the forum people.
I just tried chatting with adobe people three times and the last time they took over my computer and did some tinkering and then kicked me off the chat.  Still doesn't work.
I have tried renaming files, I have tried getting updated application manager, I have uninstalled and reinstalled, I have updated windows fully...nothing has helped. 
Does anyone know how to get my PSE13 editor to launch?

See if this helps any. Substitute 13 for 12 in the file path:
Elements 12 - not working

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