PSE7 BACKUP/SYNC AGENT does not work.

Under the Preferences box , the Backup/Sync Agent does not open. I can't alter or change anything. When I sign in , my sign in and password are both accepted ,however where the Welcome is on top, it used to say Welcome, with my first name. It does not do this anymore. When I try to upload my pics to Photoshop.com it states I am not logged in. No one at Adobe has been able to help after 4 months .

Hi,
Can you please contact me on [email protected]
I would like to suggest few things offline...

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    - <!--
      -->
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      <Trace level="1" type="B" name="CL_XMS_TROUBLESHOOT-ENTER_PLSRV" />
      <Trace level="1" type="T">****************************************************</Trace>
      <Trace level="1" type="T">* *</Trace>
      <Trace level="1" type="T">* *</Trace>
      <Trace level="1" type="T">XMB entry processing</Trace>
      <Trace level="1" type="T">system-ID = XID</Trace>
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      <Trace level="1" type="T">language = E</Trace>
      <Trace level="1" type="T">user = PIAFUSER</Trace>
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