PSE9: Cannot scan anymore

My question was:
Since a week or two the possibility to scan a picture via "File>Get pictures>from scanner>" (hope my translation from Dutch is correct...) has disappeared. I re-installed Photoshop Elements 9, but this didn't help. Is it possible that my Windows update from 8 to 8.1 is the cause?
My scanner is a Canon CanoScan 9000F MarkII. I removed My Image Garden.
But:
By studiing the Organizer I discovered that the missing link by wich I could reach the possibility to scan pictures was still there but moved to the middle of the top bar and hardly visible in the black bar. Originally there were words side by side in the bar and I had to click on the word File. But now there is one hazy symbol and when I click on it the same words appear in a window in which I can choose File. How this had happened is not clear.
Is there an explanation for this phenomenon? Can I get the original situation back?
I almost decided to replace Photoshop Elements by other free software...

Hi theafromnld,
I understand that you are having problems scanning since upgrading to Mac OS X 10.9 Mavericks.
I have included 2 documents to assist you. The first one is about installing and using printer in Mavericks. The second one is how to scan in Mavericks.
OS X v10.9 Mavericks: Installing and Using the Printer ion a Mac
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03967522
How to Scan: OS X v10.9
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03967506
Happytohelp01
I work on behalf of HP

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I cannot scan anymore at HP Photosmart B 110aafter i installed Mavericks

I cannot scan anymore at HP Photosmart B 110a
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Hi theafromnld,
I understand that you are having problems scanning since upgrading to Mac OS X 10.9 Mavericks.
I have included 2 documents to assist you. The first one is about installing and using printer in Mavericks. The second one is how to scan in Mavericks.
OS X v10.9 Mavericks: Installing and Using the Printer ion a Mac
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03967522
How to Scan: OS X v10.9
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03967506
Happytohelp01
I work on behalf of HP

After update to 10.6.3: Canon MF4320 cannot scan

After updating to both OS X 10.6.3. and the new Canon printerdrivers from Apples Software Update my *Canon MF4320* cannot scan anymore.
The option does, however, show up in the menu in +System Prefs/Print & Fax+, but when I click on +"Open Scanner..."+ the window poping up says +"No scanner is selected"+. I've tried to reinstall the drivers from Canons page again, didn't help. I then reinstalled the Apple option, no luck either.
Now what? I cannot work without this scanner as I'm a journalist.
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Pahu
I updated to 10.6.3 and the new Canon drivers from Software Update last night. After that, could no longer print wirelessly to Canon MP640. Message said "communication error". I reset the printing system and re-added the printer. Printer works fine wirelessly after that, but now I can no longer add the scanner. The scanner did not show up on the Print/Fax Prefs in System Preferences in Wireless Mode.
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MP560 series cannot scan

Hi
I was able to connect my printer Canon MP560 series (wireless) to my new iMac (OSX 10.8.3,, mountain lion) and its printing fine.
But I cannot scan anymore. Getting error message 'Cannot communicate with scanner ... 2.1.0
i downloaded software that was needed
mnve_3_0-mac-3_0_5-ea8_2.dmg
msd_-mac-mp560-15_5_2a-ea8_2.dmg
restarted imac - got the canon utilities folder MP Navigator EX 3.0.app opens fine but still no scanning
Selma

In order to use MP Navigator with a wireless device you have to change the Prefernces. So with MP Navigator open, click the Preferences button and then select the General tab. In the field labelled Product Name, you need to drop this menu to show the MP560 that is networked - this will be the one with the alphanumeric characters shown as part of the name, as per the example below for my MP990.
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Can't scan anymore.

I have a C4680. Can't scan anymore. What might be the problem? Then i tried to download a drive from HP thinking it might solve the problem. The screen says click "download" to start downloading. But where is the "download" button?
Thank you.
This question was solved.
View Solution.

Hi @Sky1 ,
Welcome to the HP Forums!
I see that you cannot scan with your HP Photosmart c4680, on Mac OS X 10.10. I am happy to help!
For this printer on Mac OS X 10.10 there are no full feature software and drivers from HP. Only a generic driver that is built-in to the Operating System, as shown in this guide, HP Printers - Installing a Mac Printer Driver Using Apple Software Update.
To scan, you will want to go through this post, Re: iMac OS X 10.9.3 Scan to iMac Driver for HP OfficeJet Pro 8500A A910a does not seem to exist, by my colleague @Sunshyn2005. Even though this post is for a different printer and Operating System, it will still apply to your situation.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Epson printer cannot scan

About 5-6 weeks ago, I am many others experienced the "Page 2 of a Scan Freeze" issue. Today, my scanning software does not give me a prompt to scan at all anymore. It will do the Overview, it will print but it will not scan. Based on my last post re the "freeze at page 2" issue, all agreed that this was a problem with a recent OS update from Apple.
Is anybody else seeing a similar situation where you cannot scan at all?
Thanks

Hi warner libby,
Thank you for your question, please try to reset the printer settings. In the about:config page you can reset this setting.
Edit, I did not read that properly at all. I did see that there is a third party product called MailToWrapper, have you heard of this before?

Cannot scan to e mail - Printer does not wake up - Web access issues

I own the HP 7520 AIO since a couple of months.
Everything was working fine untill 2 weeks ago
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Hi engte,
Welcome to the HP Support forums. I understand that you are unable to scan to email with your Photosmart 7520 printer and also you are unable to connect to web services.
To reconnect to web services please set a manual IP address and DNS servers. I have included a link to another post I did with the steps (including screen shots). It also sounds like the router may have had a firmware update so I’ve also included the Printer Does Not Maintain Wireless Connection document. There are several valid trouble shooting steps to follow if the manual IP doesn’t correct things.
Please let me know how it goes.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Reinstalled Adobe Acrobat XI Pro after upgrading to windows 8.1 and now cannot scan

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1. Re: Reinstalled Adobe Acrobat XI Pro after upgrading to windows 8.1 and now cannot scan
Anubha Goel
I am using a Brother MFC 8460N and on Brother's site it says its compatible with win 8.1 and that the driver is already installed. When I try to scan I am told there is no preset (there was with win 7 though) and I have to "custom scan." When I try that, I hear a sound as if the printer is trying to scan, but the feeder can't pull the paper through. I then get a blank .pdf as my scan. Thanks for your advice. I will try that.

After I upgrade iphone4 to iOS 4.3.5 and turns out cannot sync anymore

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Hi @pfgoodman1,
Welcome to the HP Forums!
I understand that you can scan to email but cannot scan to computer using your HP Officejet 6830 and OS Yosemite. I am sorry to hear this but I am happy to help!
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Scan From the Control Panel (Including Scan to Email, to a PDF, and to a Memory Device) for HP Offic.... (Select Scanning a photo (.jpeg) or document (.pdf) to the computer.)
A 'No Computer Found' Message Displays for HP Officejet 6810 and HP Officejet Pro 6830 e-All-in-One ....
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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This question was solved.
View Solution.

My first question is really going to get to the core of the issue, I heard you say that the printer makes sounds, but if you lift the lid does the bar A) travel across the screen and B) light up?
Additionally, perform both of these resets and let me know how they go!
HP Multifunction Printer Resets - HP Officejet 6500 - YouTube'
Have a great day!

HP Color LaserJet Pro MFP M177fw cannot scan or copy

My HP Color LaserJet Pro MFP M177fw cannot scan or copy. Screen on the printer just show calibrating only
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Hi @Ern88 , I can help you with not being able to scan or copy. The printer is showing that it is stuck calibrating.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Try to make a copy again.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Cannot scan or copy with HP OfficeJet Pro X476dw MFP

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Hi,
I suggest reading this post and following the same instructions provided orginally, as this is the Consumer Forums!
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Printhead-issues-with-HP-Officejet-Pro-...
Thanks.
I worked on behalf of HP.

I cannot "scan to computer" with my HP Officejet Pro 8600 N911g ) - The option has been enabled

I cannot "Scan to Computer" with my HP OfficeJet Pro 8600 N911g - The option has been enable in the HP Utility - but I receive a communication error message - I'm connected to the computer using a Linksys Wireless Router and I am using OS X 10.5.8 - I can print wirelesly and I can use Web Scan, so the connection is good.
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petergole,
To make sure we aren't dealing with a software problem lets try to uninstall with the 'scrubber option' like this:
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WARNING - this will delete ALL of your printers!
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You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

HP Officejet Pro 8600 Plus losing wireless connectivity, cannot scan to computer

In our office, we have roughly 4 computers using the HP Officeject Pro 8600 Plus, all of which are connected wirelessly. The printer was previously connected to the internet wirelessly with no problems. A couple of days ago however our computers started randomly disconnecting. The printing function would work for a bit, then disconnect. I found the only solution to this problem was to hit the button on our wireless router that resends the wireless signal out for connectivity.
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Hi rtaw,
Welcome to the HP Forums!
I understand that you cannot scan to computer, and that you are losing wireless connectivity, with your HP Officejet pro 8600 Plus. I am happy to help you with this issue!
Please take a look through this wireless guide. Printer Does Not Maintain Wireless Connection.
For the scanning, please see this guide. A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Hope this information helps you, and let me know if you have any more issues!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

PSE9: Cannot scan anymore

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