PSE9 crashing
PSE9 keeps crashing in while I am editing or saving. Aplle ran diagnostics and it is not the computer. Please advise. Thanks!
Carol C dds
Quit the editor, then go to your username>library>preferences and delete:
com.adobe.PhotoshopElements.plist
Adobe Photoshop Elements 9 paths
Adobe Photoshop Elements 9 settings
If you use 10.7 or higher, that library is hidden. To see it, click the Go menu in the Finder and hold down the Option key. It will appear below the little house for your user account. Also if on 10.7 or higher, while you're in there go to the Saved Application States folder and delete any pertaining to PSE.
Repair permissions and try again.
Similar Messages
-
PSE9 crashes on average once a day. I've regularly filed the reports with the Adobe dialogue box that comes up afterward but haven't seen any sign of any answer to this issue. It happens after I've called up an image from RAW and I am doing an edit function in 16 bit. Any thoughts on why this might be happening? I'm on Mac OS X 10.5.8
Thanks.No, that's not it, then. Okay, try this. Go to your username>library>preferences and delete:
com.adobe.PhotoshopElements.plist
Adobe Photoshop Elements 9 settings
Adobe Photoshop Elements 9 paths
any Adobe Camera Raw Prefs you have
Repair permissions and try again.
Just FYI, your computer can use either 4 or 6 GB of ram (can't remember which off the top of my head), which is not expensive if you buy it from someplace like OWC (macsales.com). -
PSE9 crashes when using editing tools
After over 10 hours on the phone with
Adobe support and spending $200
+ for Ram and processor upgrades
they still can not find the reason PSE9 crash every time i use editing tools. Most often the Auto red eye and spot healing tool, but it will crash in organizer also.Try resetting the PSE preferences by
1. Close Elements.
2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Edit.
3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.
Try now and let me know your comments.
Also would be good if you can share your system info from Help->System Info in PSE.
Thanks,
Garry -
Mac OSX Lion: PSE9 crashes while closing... every time.
Hi,
Yesterday I've upgraded my PC to the latest OSX (10.7)
What I can say - PSE9 runs notably faster but... every time I am closing it - it crashes.
I have already sent the crash report (using PSE's build-in abnormal close autodetecion)
As for now I did not observed any side effects of this malfunction...
BR
/ArekHello again.
PSE6 throws an expection while closing.
The fault log starts with (only smal excerpt)
Process: Adobe Photoshop Elements [733]
Path: /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/MacOS/Adobe Photoshop Elements
Identifier: com.adobe.PhotoshopElements
Version: 9.0 [20100905.m.9093] (9)
Code Type: X86 (Native)
Parent Process: launchd [268]
Date/Time: 2011-07-24 15:33:20.499 +0200
OS Version: Mac OS X 10.7 (11A511)
Report Version: 9
Sleep/Wake UUID: 979EC62A-0B15-4D4C-800F-FF570E39FCFA
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000002c4c5100
VM Regions Near 0x2c4c5100:
MALLOC_LARGE 000000002c100000-000000002c4af000 [ 3772K] rw-/rwx SM=PRV
-->
MALLOC_TINY 000000002c500000-000000002c600000 [ 1024K] rw-/rwx SM=COW
Application Specific Information:
objc_msgSend() selector name: retain
objc[733]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x9b63cd47 objc_msgSend + 23
1 com.apple.CoreFoundation 0x95a32868 CFRetain + 136
2 com.apple.CoreFoundation 0x95a7eb50 -[__NSArrayM insertObject:atIndex:] + 1024
3 com.apple.CoreFoundation 0x95a7e740 -[__NSArrayM addObject:] + 64
4 com.apple.AppKit 0x9216fcd8 -[NSApplication windows] + 254
5 com.apple.AppKit 0x921c88e3 -[NSPersistentUIManager flushAllChangesOptionallyWaitingUntilDone:updatingSnapshots:] + 451
6 com.apple.AppKit 0x921c86f6 -[NSPersistentUIManager flushPersistentStateAndClose:waitingUntilDone:] + 201
7 com.apple.HIToolbox 0x98ad4f08 _HIPersistentUIFlushPersistentStateAndClose + 240
8 com.apple.HIToolbox 0x98ac48d1 __EnsureBackingStoreCleanedAtExit_block_invoke_1 + 50
9 libsystem_c.dylib 0x9ace288a __cxa_finalize + 57
10 libsystem_c.dylib 0x9ace27f2 exit + 25
11 com.adobe.PhotoshopElements 0x000039ca _start + 224 (cvtas_get_scale.c:229)
12 com.adobe.PhotoshopElements 0x000038e9 start + 41 (cvtas_get_scale.c:196)
BR
/Arek -
Hi All,
So I just installed PSE9 (and pre9). It converted my catalog with around 30k pictures/videos in it. As instructed in the README I selected all the pictures and told it to remake the thumbnails. However, it crashed. And when ever I start it it crashes again after around a minute. The windows error report says it is in the cinemasteraudio.dll module at the time. While it starts it says "Generating Thumbnails" at the bottom. Is there way to stop it doing that to see if that is what is causing the problem? Or another way? I guess I'll be opening a support request when they get their system back online...
Stephen.
AppName: photoshopelementsorganizer.exe AppVer: 9.0.0.0 ModName: cinemasteraudio.dll
ModVer: 4.3.0.229 Offset: 00008ce6Stephen,
What is the extension of the AVCHD files present in your catalog?
-Download GraphEdit from http://www.videohelp.com/tools/GraphEdit.
-Choose Download from mirror (direct link) on this page.
-Save the zip file.
-Unzip it and run the GraphEdit.exe.
-Drop any AVCHD file from your catalog in the opened application.
A graph will be created.Take a print screen of the graph and attach it in your post.
Also,
-Click 'Insert a filter into the graph' button in Graph Edit. (Screenshot1)
-Expand 'DirectShow Filters' category in the dialog opened. (Screenshot2)
-Browse upto the point where 'Mainconcept....' is not seen, expand the dialog and take a screenshot.(Screenshot3)
Please post this screenhshot also in your post.
Agrawal
PS: Running GraphEdit.exe will not harm or install anything on your system. -
I have been working to create a photobook, however PSE keeps crashing. Sometimes when I am trying to save my work, sometimes when I am switching between the Elements view or Organizer, sometimes when I am trying bring a photo in, etc. The program disappears and I get a message telling me there was a problem and it had to unexpectedly quit.
I am running Mac OS X 10.5.8 and PSE9. Done all updates for the computer and for elements. I don't have any special plug-ins or anything like that for Elements either. I have tried deleting phlist, prefs, and done repair permissions. I have uninstalled and reinstalled, i have opened a new admin account and tried it in there. same issue.
Any suggestions of what is causing this?The Organizer is new on the mac and very much still work in progress.
You might do better with one of the on-line photo book sites. One of the best I’ve come across is Blurb which lets you download an app to create your photo book quickly and easily.
-
PSE9 Constant Crashes on File Open
I am trying to edit approximately 250 Nikon NEF files and PSE9 crashes almost constantly. I can try to open a file and PSE9 will just close. Other times I can open a few files in the raw converter, one at a time, canceling out each file, and after 4 or 5 files PSE9 will just close. Other times when I open a file, I get a "white screen of death" and a message that PSE9 has stopped working.
I am running a quad core intel processor, 8 Gigs RAM, Vista w/the latest service packs. No other programs are running.
I need to get this project done and will never finish it at this rate. Any suggestions would be appreciated.Hi,
The only other suggestion I could make, is to make sure you have the most upto date RAW import plugin. This can either be done via update in PSE9 or download it from adobe
http://kb2.adobe.com/cps/883/cpsid_88395.html
The other thing you could always try is converting them to DNG which is the same as RAW in the fact it doe not process the image but is an open format. Adobe provide a free DNG converter on their site.
http://www.adobe.com/support/downloads/product.jsp?product=106&platform=Windows&promoid=HT ENB
I only have 3gig on win 7 and can open more then 20 photos in the RAW editor with PSE9 before opening them in PSE9 for full editing.
Sorry could not be of any further help.
Thanks
MardyMarvin -
PSE9 - Catalog crashes since importing video files
I imported some video files to my catalog and now PSE9 Organiser crashes everytime I try to enter that catalog. I have created a new catalog as a test and imported photos to the catalog and Organiser works fine, but when i change catalogs the PSE9 crashes again. It appears to be due to a memory problem, which in itself is not an issue except that I want to open the catalog and remove the video files from it. As you may have guessed my last catalog backup was some time ago. Does anyone have any suggestions on how I might go about accessing the catalog or removing the video files from the catalog, so I may access it?
toddyc_nz wrote:
I moved the directories and renamed them to sbe sure. Unfortunately the catalog still crashes and won't open.
If you can open the Organizer from the newly created catalog, you can try to repair the corrupt catalog (repair anyway if it does not find any error). Do not check 'rebuild visual similarity index'.
By the way, I have found the this index is the file ItemData.mk4 in the catalog folder. You can delete this file, it will be rebuilt if you need it for ulterior searches by visual similarity. I really don't know if deleting will help, but this will do no harm. -
Continuous crashing in PSE9 - any ideas?
Hi
I need help!
I have PSE9 and it keeps crashing. To make things worse, it won't reload after I shut it down, so I have to completely restart my computer every time it happens. I am restarting my computer five or six times a day in order to get my editing done! Does anyone have any idea what could be causing this? I have looked for updates and found nothing. Are there some plugins?It's not a RAM problem as I have a brand new computer and when I am running PSE9 I close all other programs to avoid the competing interests! I have also uninstalled and reinstalled to see if this fixes the problem, but to no avail. Am at my wits end!
TeresaHi Teresa,
There's nothing more frustrating than a crashing app. A couple questions come to mind: 1) you don't mention whether you have Windows or MAC. I'm running PSE9 on a Win 7 (Professional), 64-bit, 6GB RAM machine with no problems (note, I usually only Edit/Develop 1-3 images at a time). 2) Did this version of PSE9 run on another machine prior to the "new one"? 3) If no to #2, where did you get PSE9 from and are you rebuilding with the same PSE9 source? (Perhaps it's the source software?), 4) When it crashes, how many images are you Editing/Developing? 5) Even though you have a new computer, maybe you are running up against the computers limits. Here's a snapshot from my PC (found in PSE9 Help, System Info display): "Memory available to Photoshop: 3255 MB, Memory used by Photoshop: 60 %. You could take a look and see where your PSE9 is operating regarding memory usage. If it’s above 90% then you may experience crashes. 6) does PSE9 crash on the same activity each time, sharpening, color adjust, contrast adjust, etc.?
That's all the questions for now. I do have to note that I have apps suddenly become inactive and close on me unexpectedly. But, not even close to the extent you are indicating. I think it’s a Win 7 thing.
Good luck,
Lakeridge -
PSE 9 crashes when I use the Spot Healing Brush tool
When I use the Spot Healing Brush tool PSE9 crashs completly. Is it a bug? In the older version 8 I had no problem.
I use WIN XP SP2, Intel Pentium 4, 3 Ghz, GPU: NVIDIA Geforce FX 5700, DirectX 9.0c 4.09.00.0904.
I tried it also on another PC with WIN7 and it caused the same problem.
Thanks for any adivseI know this post doesn't really help you guys, but I'm also using PSE9 on a Win7 Intel Quad Core Dell computer and the spot healing brush works fine. I only offer this post to indicate that it apparently is not a universal bug in PSE9. Perhaps an Adobe expert can jump in here and help. I can only offer that in Preferences I do have the RAM dialed up to 80%, but I don't think this is related to your problem.
-
PSE9 keeps crashing when working on a background layer
Computer:
Laptop HP DV6-3093CA
I7 720QM
6GB RAM
640GB HDD
WIndows 7 64Bits Ultimate
I have created a panorama picture in PSE8 on another laptop (sames specs except for the processor).
This is what I have done to create this crash:
1. Open a 24.5Mb file (8 picts in a panorama)
2. Duplicate layer (Ctrl-J)
3. Enhance - Convert to Black-and-White, select Portraits
4. Zoomed image
5. Quick Selection Tool (select only the foreground persons)
6. Backspace key then application crashes.
I have tried PSE9 out of the box then later updated it to the latest version but still crashed.
Bought this new laptop because I like to do panoramas and posters but this version of the app is not stable at all.
Here is the PSE9 System Info Dump.
Adobe Photoshop Elements Language Version: 9.0.1 (9.0 (20100905.m.9093))
Operating System: Windows 7 64-bit
Version: 6.1
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2
Physical processor count: 4
Logical processor count: 8
Processor speed: 1596 MHz
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: ATI Mobility Radeon HD 5600/5700 Series
OpenGL Drawing: Disabled.
Video Card: ATI Mobility Radeon HD 5600/5700 Series
Video Mode: 1366 x 768 x 4294967296 colors
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version: 8.791.0.0
Built-in memory: 6078 MB
Free memory: 3419 MB
Memory available to Photoshop: 3255 MB
Memory used by Photoshop: 60 %
Image cache levels: 6
Application folder: C:\Program Files (x86)\Adobe\Photoshop Elements 9\
Temporary file path: C:\Users\xh3347\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
E:\, 447.7G, 446.1G free
Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Photoshop Elements 9\Plug-Ins\
Additional Plug-ins folder: not set
Installed components:
ACE.dll ACE 2010/03/10-08:31:04 61.423599 61.423599
adbeape.dll Adobe APE 2010/02/23-12:40:58 61.421986 61.421986
AdobeLinguistic.dll Adobe Linguisitc Library 4.0.0
AdobeOwl.dll Adobe Owl 2010/05/26-11:26:08 3.1.12 61.432528
AdobeOwlCanvas.dll Adobe Owl Canvas 3.0.62 61.2381
AdobePDFL.dll PDFL 2010/03/10-08:31:04 61.281542 61.281542
AdobePIP.dll Adobe Product Improvement Program 5.0.0.2021
AdobeXMP.dll Adobe XMP Core 5.0 61.134777
AdobeXMPFiles.dll Adobe XMP Files 5.0 61.134777
adobe_caps.dll Adobe CAPS 3,5,4,0
Adobe_OOBE_Launcher.dll Adobe OOBE Launcher 1.5.0.22 (BuildVersion: 1.5; BuildDate: Thu Aug 5 2010 21:49:00) 1.000000
AGM.dll AGM 2010/03/10-08:31:04 61.423599 61.423599
ahclient.dll AdobeHelp Dynamic Link Library 1,5,0,30
aif_core.dll AIF 1.0 53.352475
aif_ogl.dll AIF 1.0 53.352475
amtlib.dll AMTLib 3.5.0.22 (BuildVersion: 3.5; BuildDate: Thu Aug 5 2010 21:49:00) 1.000000
amtservices.dll AMTServices 3.5.0.22 (BuildVersion: 3.5; BuildDate: Thu Aug 5 2010 21:49:00) 1.000000
ARE.dll ARE 2010/03/10-08:31:04 61.423599 61.423599
asneu.dll AsnEndUser Dynamic Link Library 1, 7, 0, 1
AXE8SharedExpat.dll AXE8SharedExpat 3.3 49.279053
AXEDOMCore.dll AXEDOMCore 3.3 49.279053
AXSLE.dll AXSLE 3.3 49.279053
Bib.dll BIB 2010/03/10-08:31:04 61.423599 61.423599
BIBUtils.dll BIBUtils 2010/03/10-08:31:04 61.423599 61.423599
boost_threads.dll DVA Product 5.0.0
CoolType.dll CoolType 2010/03/10-08:31:04 61.423599 61.423599
data_flow.dll AIF 1.0 53.352475
dvaadameve.dll DVA Product 5.0.0
dvacore.dll DVA Product 5.0.0
dvaui.dll DVA Product 5.0.0
ems.dll Elements Organizer 9.0
ExtendScript.dll ExtendScript 2010/03/05-08:21:15 61.423205 61.423205
FaceDetector.dll FaceDetector 0000/00/00-00:00:00 2.0.1.1 2.0.1.1
FileInfo.dll Adobe XMP FileInfo 5.0 61.134777
icucnv36.dll International Components for Unicode 2008/03/20-16:33:10 Build gtlib_1.1 CL#7223
icudt36.dll International Components for Unicode 2008/03/20-16:33:10 Build gtlib_1.1 CL#7223
image_flow.dll AIF 1.0 53.352475
image_runtime.dll AIF 1.0 53.352475
JP2KLib.dll JP2KLib 2010/02/24-17:43:58 61.131544 61.131544
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2, 0, 1, 11
MPS.dll MPS 2010/02/24-17:43:58 61.421978 61.421978
MSVCP71.dll Microsoft® Visual Studio .NET 7.10.3077.0
MSVCR71.dll Microsoft® Visual Studio .NET 7.10.3052.4
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop Elements 9.0
platform.DLL Adobe Help System 1, 0, 0, 1
Plugin.dll Adobe Photoshop CS4
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (32 bit) 1.0.0.73
PSArt.dll Adobe Photoshop CS4
PSViews.dll Adobe Photoshop CS4
ScCore.dll ScCore 2010/03/05-08:21:15 61.423205 61.423205
shfolder.dll Microsoft(R) Windows (R) 2000 Operating System 5.50.4027.300
Tbb.dll Intel(R) Threading Building Blocks for Windows 2, 2, 2009, 1011
updaternotifications.dll Adobe Updater Notifications Library 1.5.0.13 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 1.5.0.13
WRServices.dll WRServices Friday May 30 2008 7:18:42 Build 0.7713 0.7713
Installed plug-ins:
ADM 3.10x21
ASDStrm 1.03x2
Accented Edges 10.0 (x101)
Angled Strokes 10.0 (x101)
Auto Divide 9.0.0.0 (8.0 (20100905.m.9093))
Average 11.0 (11.0x001)
BMP 11.0 (11.0x001)
Bas Relief 10.0 (x101)
Camera Raw 6.2
Chalk & Charcoal 10.0 (x101)
Charcoal 10.0 (x101)
Chrome 10.0 (x101)
Clouds 11.0 (11.0x001)
Color Halftone 11.0 (11.0x001)
Color Variations 11.0 (11.0x001)
Colored Pencil 10.0 (x101)
CompuServe GIF 11.0 (11.0x001)
Conditional Mode Change 11.0 (11.0x001)
Conté Crayon 10.0 (x101)
Correct Camera Distortion 10.0
Craquelure 10.0 (x101)
Crop and Straighten Photos Filter 11.0 (11.0x001)
Crosshatch 10.0 (x101)
Crystallize 11.0 (11.0x001)
Cutout 10.0 (x101)
Dark Strokes 10.0 (x101)
De-Interlace 11.0 (11.0x001)
Difference Clouds 11.0 (11.0x001)
Diffuse Glow 10.0 (x101)
Displace 11.0 (11.0x001)
Dry Brush 10.0 (x101)
Extrude 11.0 (11.0x001)
FastCore Routines 11.0 (11.0x001)
Fibers 11.0 (11.0x001)
Film Grain 10.0 (x101)
Filmstrip 11.0 (11.0x001)
Filter Gallery 10.0 (x101)
Frame From Video 6.0
Fresco 10.0 (x101)
Generic EPS 11.0
Glass 10.0 (x101)
Glowing Edges 10.0 (x101)
Grain 10.0 (x101)
Graphic Pen 10.0 (x101)
Halftone Pattern 10.0 (x101)
Ink Outlines 10.0 (x101)
Lens Flare 11.0 (11.0x001)
Lighting Effects 11.0 (11.0x001)
Liquify 7.0
MMXCore Routines 11.0 (11.0x001)
Magic Extractor 11.0 (11.0x001)
Matlab Operation 11.0 (11.0x001)
Mezzotint 11.0 (11.0x001)
Mosaic Tiles 10.0 (x101)
Multiprocessor Support 11.0 (11.0x001)
NTSC Colors 11.0 (11.0x001)
Neon Glow 10.0 (x101)
Note Paper 10.0 (x101)
Ocean Ripple 10.0 (x101)
OnEdge 1, 0, 0, 1
PCX 11.0 (11.0x001)
PNG 11.0 (11.0x001)
PNG Icons 1.22x1
Paint Daubs 10.0 (x101)
Palette Knife 10.0 (x101)
Patchwork 10.0 (x101)
Photocopy 10.0 (x101)
PhotomergeUI 11.0 (11.0x001)
Picture Package Filter 11.0 (11.0x001)
Pinch 11.0 (11.0x001)
Pixar 11.0 (11.0x001)
Plaster 10.0 (x101)
Plastic Wrap 10.0 (x101)
Pointillize 11.0 (11.0x001)
Polar Coordinates 11.0 (11.0x001)
Poster Edges 10.0 (x101)
Radial Blur 11.0 (11.0x001)
Read Watermark 3.0
Reticulation 10.0 (x101)
Ripple 11.0 (11.0x001)
Rough Pastels 10.0 (x101)
Save for Web 3.0
ScriptingSupport 11.0
Shear 11.0 (11.0x001)
Smart Blur 11.0 (11.0x001)
Smudge Stick 10.0 (x101)
Solarize 11.0 (11.0x001)
Spatter 10.0 (x101)
Spherize 11.0 (11.0x001)
Sponge 10.0 (x101)
Sprayed Strokes 10.0 (x101)
Stained Glass 10.0 (x101)
Stamp 10.0 (x101)
Straighten Image 11.0 (11.0x001)
Straighten and Crop Image 11.0 (11.0x001)
Sumi-e 10.0 (x101)
Targa 11.0 (11.0x001)
Texture Fill 11.0 (11.0x001)
TextureSelect 10.0 (10.0x001)
Texturizer 10.0 (x101)
Tiles 11.0 (11.0x001)
Torn Edges 10.0 (x101)
Twirl 11.0 (11.0x001)
Underpainting 10.0 (x101)
WIA Support 11.0 (11.0x001)
Water Paper 10.0 (x101)
Watercolor 10.0 (x101)
Wave 11.0 (11.0x001)
Wind 11.0 (11.0x001)
Wireless Bitmap 11.0 (11.0x001)
ZigZag 11.0 (11.0x001)
Plug-ins that failed to load: NONE
Installed TWAIN devices: NONEPlease try updating to latest release patch for PSE9 http://www.adobe.com/support/downloads/product.jsp?product=40&platform=Windows.
If issue still persists try deleting the PSE preferences:
Windows
Hold down the Alt + Ctrl + Shift keys as you click on the icon to open Elements. When asked if you want to delete the settings file, say yes.Reset the preferences as above.Close Elements and let the file regenerate.
Macintosh
Hold down the Opt + Cmd + Shift keys as you click on the icon to open Elements. When asked if you want to delete the settings file, say yes.
Reset the preferences as above.
Close Elements and let the file regenerate.
If issue is still there try logging high severity bug at https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform.
Thanks,
Garry -
I recently upgraded from PSE 6 to PSE 9. I have a very large catalog (250GB 67,000 files) and am running on XP with a Raid 1 config. Things ran well for awhile then PSE9 started to crash. So I recently converted to a brand new catalog and everything was runnning fine. However, now PSE9 keeps crashing. Sometimes I can't get it to even start-up. It crashes when I try to delete photos from my catalog. It crashes when I try to load photos to my catalog. And sometimes it just crashes when I'm viewing my catalog. No error messges. It just freezes. Any suggestions?
Please try updating to latest release patch for PSE9 http://www.adobe.com/support/downloads/product.jsp?product=40&platform=Windows.
If issue still persists try deleting the PSE preferences:
Windows
Hold down the Alt + Ctrl + Shift keys as you click on the icon to open Elements. When asked if you want to delete the settings file, say yes.Reset the preferences as above.Close Elements and let the file regenerate.
Macintosh
Hold down the Opt + Cmd + Shift keys as you click on the icon to open Elements. When asked if you want to delete the settings file, say yes.
Reset the preferences as above.
Close Elements and let the file regenerate.
If issue is still there try logging high severity bug at https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform.
Thanks,
Garry -
My rather new imac (intel version with lion) crashes when i work in pse. It suddenly gives 3 long beeps and my screen freezes completely. I can restart easily by disconnecting power and the mac can work without problems for hours, even when i work in pse. Then it suddenly dies again. This kind of crash never happens in any other application, nor in internet. Apple's repair unit checked the computer thouroughly and found no problem. So it seems to be a bug in pse9.0. Perhaps i should update to elements 10, but i did not find a way to update.
I will.
Verstuurd vanaf mijn iPad
Op 28 jan. 2012 om 18:55 heeft "Barbara B." <[email protected]> het volgende geschreven:
Re: imac crashes in pse9
created by Barbara B. in Photoshop Elements - View the full discussion
I would also make sure that applecare is aware that the problem wasn't solved, if you're still covered by that.
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4171034#4171034
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4171034#4171034. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Photoshop Elements by email or at Adobe Forums
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746. -
PSE9 Organizer crashes during playing of slide show
I've upgraded from PSE6 to PSE9. PSE9 reported no failures when converting my PSE6 catalog. When I open the organizer, all looks fine. If I go to full screen on a photo, then click play to run a slide show, the organizer works fine for a while, then stops.
I've attempted to get the assistance of Adobe support, but their responses have been worse than useless...some are comical. I've describe the situation to them thoroughly and sent the failure report data that Microsoft provides when a program stops working.
Does anyone here have any helpful suggestions on where I can go for help on this? Have you also had useless information from Adobe when asking for support?There is a kb particle published by Adobe for the solution of this problem. Check it out at http://kb2.adobe.com/cps/406/kb406966.html and see if this resolves your problem.
-
Computer crashing when using Spot Healing Tool ~ PSE9
Why does my computer "Crash" when I use the "Spot Healing" tool. While using the "Guided" edit for "Perfect Portait" every other tool works just fine, but when I go to do the "Spot Healing" it crashes. Weather I am in the "Guided" edit or to use it on it's own. This is my 1st attempt using PSE 9 and this feature. HELP!!
Try clicking on the drop down icon under the word file - then choose reset all tools.
Maybe you are looking for
-
Getting error while creating SPSite object in console application
Hi, I am getting error "The Web application at http://myWebApp/sites/siteCol could not be found. Verify that you have typed the URL correctly. If the URL should be serving existing content, the system administrator may need to add a new request URL m
-
How to find out the metachian from subchain
hello friends, could you please let me know , how to find out the meta chain from subchian . I know the subchain name and wanted to check that this chian is included in which meta chian , actaully here so many chain , so its confusing . Is there any
-
When I try to use a Dyamic Link between something I've cut in Premiere and a composition in After Effects, if it is simply an audio level change it will not update in AE. Only if I alter the Video track does it then take the changes reflected. Any
-
Dealing with small changes to MS Word source file when creating a form
I have an MS Word 2007 file that I converted to PDF in Acrobat Professional 9.0 and converted the PDF to a fillable form. I spent several hours yesterday working with the field types and adding submit buttons/radio buttons, etc. This morning, my su
-
Can we define a Procedure in a Package Body without Defining in a Specifica
Hi, Can we define a Procedure in a Package Body without Defining in a Specification,, if yes then how...,Please provide me some examples Please helpme out.... Regards Nikhil