PSE9 uninstall issues in order to reinstall
Long story, but I need to uninstall PSE 9 and then reinstall. I'm on Windows 7, 64 bit. I've run the uninstall program through the PC's control panel. Didn't work. Also tried via CCleaner and Advanced Uninstaller Pro 11. Still didn't work. Tried uninstalling manually through the help that was through here: Manually remove Photoshop Elements 9 | Windows Still didn't fully uninstall.
I try reinstalling PSE9 by putting in the CD, but it tried to uninstall and then comes up with an error message: "Error 1316. The specified account already exists." I'm thinking because there's still some elements of PSE9 on my system that I'm unable to reinstall the program, hence why I'm trying to finish uninstalling. I contacted Adobe through their chat help feature and they state that they don't support this version anymore.
I even tried downloading/installing the free version of PSE13 and that also didn't work.
Need some help here. Thanks.
okay for anyone who had the same problem as i did this is what i did.
i took everything off my computer having to do with ipod, itunes and quicktime and i removed any leftover components, then i restarted my computer and reinstalled everything from the cd which came with the ipod when i bought it. from there it told me that my library was too updated for my itunes so i deleted my library after i backed up all my songs and now i itunes works, and believe me whenever itunes tells me i need to upgrade i will never do it!!! dont fix what isnt broken!!
everythings working fine now without any help from apple! i called them multiple times talking to different people and when i told them that there program told me to update and it crashed my itunes therefore it wasnt my fault and i wasnt paying the absurd amount of 50 dollars, they just daid uh huh well then you can buy a different package for two years. i talked to three people and one of them even called me a liar. never will i buy an apple product again!
hope this helps if you have the same problem.
dell Windows XP
Similar Messages
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iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 5). I have uninstalled in correct order and reinstalled but still getting same error message. Any help??
Take a look at iTunes for Windows: "Error 7" message when opening iTunes. Perhaps your .NET Framework needs a repair.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
Cannot uninstall itunes in order to reinstall
Please Help!!
I have a windows xp dell computer. I got an ipod for christmas and so did my sister so in order to have our own seperate librarys we created two accounts on the computer. We went to install the itunes update as it prompted us to do about a month ago and after we finished we couldnt open it. it told us to install it and we did again and its just been going around in circles ever since. it wont allow us to open it at all. it keeps telling us to install the updater and thats all it will do.
i then decided that i would go into the controll pannel and delete everything having to do with ipod and itunes and reinstall it all but it wont allow me to uninstall itunes because it says there is a newer version already on the computer but i cant find it at all. i think maybe in all my attempts something got installed half way and now wont show up.
Ive been through all the posts and cant find anything at all that works. i installed and downloaded the latest versions of itunes and ipod updater but nothing seems to work. i even installed the new quick time. please help. i have no idea what to do and absolutely no computer skills. i just want my ipod back!! please anybody help!
dell Windows XPokay for anyone who had the same problem as i did this is what i did.
i took everything off my computer having to do with ipod, itunes and quicktime and i removed any leftover components, then i restarted my computer and reinstalled everything from the cd which came with the ipod when i bought it. from there it told me that my library was too updated for my itunes so i deleted my library after i backed up all my songs and now i itunes works, and believe me whenever itunes tells me i need to upgrade i will never do it!!! dont fix what isnt broken!!
everythings working fine now without any help from apple! i called them multiple times talking to different people and when i told them that there program told me to update and it crashed my itunes therefore it wasnt my fault and i wasnt paying the absurd amount of 50 dollars, they just daid uh huh well then you can buy a different package for two years. i talked to three people and one of them even called me a liar. never will i buy an apple product again!
hope this helps if you have the same problem.
dell Windows XP -
I really need help!!! my itunes 11.1.4 download really screwed my computer up! I have tried everything i can search for and i still cant uninstall itunes in order to reinstall. If anyone could please help me it would be muchhhhhhhhh appreaciated. Thanks!
Carly,
I went through the same thing. Searched again for another error I was seeing and found this help from Delgadoh and this finally fixed me! He mentioned this article: iTunes 11.1.4 for Windows: Unable to install or open http://support.apple.com/kb/TS5376. But I had not read it. I went straight to his instructions below.
If you haven't already tried these steps:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer.
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects. -
I cannot unistall Quicktime in order to reinstall it.
I cannot find the post where all of this was explained by b noir. I had the exact same experience as the person who was having trouble uninstalling Quicktime in order to reinstall it correctly. b noir suggested that the user get rid of ACE codec. What is that? Where can I find it? Would it be on my computer?
THANK YOU.Have you installed any of the following:
ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter, Mpcstar, (possibly starcodec pack, 3ivx, Xilisoft converter)
If so uninstall them, they are know to cause problems with QUicktime.
The packs normally come with an uninstaller, but I have never installed one myself so I don't have details.
Then download the version of Quickime without iTunes:
http://www.apple.com/quicktime/download/win.html
Now Remove Quicktime using the method for Quicktime in this article (just Quicktime):
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
Restart you computer
Install the stand alone Quicktime and check if it starts.
If uninstalling Quickime fails, you need to delete the files and folders as in the uninstall method and then use the Microsoft Installer Cleanup utility to cleanup the Quicktime installer files.
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.
http://support.microsoft.com/kb/290301/
(To run the program – All Programs>>Windows Install)
Remove any reference you find to Quicktime. If you don't see any look out for blank entries or numeric entries that look like Quicktime versions i.e. 7.x
Then try installing Quicktime. -
Uninstalling Firefox 5 in order to reinstall Firefox 4
Can you please give me step-by-step directions on how to uninstall Firefox 5 in order to reinstall Firefox 4? I recently upgraded and found out too late that 5 is not compatible with Roboform. I recently upgraded Roboform with Roboform Everywhere 7.3.2 and now that's not working with Firefox 5. Thanks for your help.
DonnaTo uninstall Firefox 5.0 ...
# Click the orb on the Windows task bar (which brings up what is generally referred to as the Start Menu)
# Click the "Control Panel" link
# Locate and double-click the "Programs and Features" control panel
# Locate Mozilla Firefox in the list of programs that appears either double-click it. This will initiate the uninstallation process.
# Step through the uninstallation process as prompted (keep clicking Next).
Once you've done that, download Firefox Setup 4.0.1 from here ...
ftp://ftp.mozilla.org/pub/firefox/releases/latest-4.0/win32/en-US/
NOTE: Because Firefox is temporarily no longer installed, you can use Internet Explorer to download and run the Firefox 4.0.1 setup program. -
After I downloaded Firefox 4, I tried to open it and it repeatedly gives me this message "Your computer must be restarted to complete a previous upgrade of Firefox. Do you want to reboot now?" I cannot get past this message. I tried to uninstall this program in order to reinstall, but when I try to do that, I get this same message. I cannot get past this message. I don't know what to do next.
Hi arpriltime,
Have you looked at our [https://support.mozilla.org/en-US/kb/firefox-crashes-or-flash-plugin-crashes Flash plugin troubleshooting section]? There is a lot of useful information in there that should help you get to the bottom of your issue.
Hopefully this helps! -
I already had itunes installed on my pc. I received an update and tried to install it. I got a message
This application failed to start because MSVCR80.dll was not found. Reinstalling may fix the problem.
I uninstalled itunes and tried to reinstall. itunes says it has installed but when I try to open itunes I get the same message.
How do I repair/sort out this error/fault
Thanks
DavidTry the following user tip:
Troubleshooting issues with iTunes for Windows updates -
Computer AND iTunes don't recognize my iPod touch. Comp thinks it is a camera or something. iTunes won't bring up devices at all. I've already uninstalled iTunes and QT and reinstalled after problem that happened when I updated iTunes - updated iTunes completely demolished my computer's ability to recognize the sound card and computer had NO sound at all. I had to uninstall iTunes, QT, AND my sound card and reinstall them all. Sound worked fine, but now I can't sync my iPod. Computer recognizes that "something" is hooked up (thinks it might possibly be a camera) and I get that "open with" window. In "my computer" it shows that there is an "iPod" connected, but it is pictured as a camera. In iTunes my username is no longer appearing (although account info is there) and NO devices whatsoever get listed. There is nothing wrong with my USB ports or cable. And of course Apple won't help anyone unless you pay them to. ... I am getting beyond P/Oed!!! You pay hundreds for a product and all you get are headaches with their stupid bug infested software and no support at all.
Can anyone out there help me clean up this unbelievable mess Apple and iTunes has created in my computer?
Thank you.
EvieAfter three completely wasted days trying to figure all of this out I finally got it fixed - on my own - by reading dozens and dozens of rogue posts in indie forums from people that refuse to dish out money to have a company TRY and advise possible fixes on their own glitches.
(here's a novel idea - fix the glitches Apple. Or - don't send out updates filled with bugs in the first place)
Everything (several applications) had to be uninstalled in a very specific order and then restarted , then it all had to be verified with manual deletions of leftovers, and emptying the recycle bin, then another restart, then iT had to be reinstalled again and the system restarted again, and two more update downloads. Holy!!!
I love my little iPod touch, but I honestly must say, when this kind of thing happens (and it has several times now when I try to deal with iTunes or Apple), it makes me want to flush it down the toilet. -
Hi
I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it still has the same problem.
Cheers
RachelHi Rachel,
You can follow the article: App doesn't open | Progress wheel spins continually to get your issue fixed.
Let us know if the issue still persists or not.
Regards,
Ratandeep Arora -
Installation/uninstall issues between CS4 and CS5
I had CS4 installed. I purchased CS5 (downloaded it) installed that. When I got the disks via mail, I tried to install that version (disk version). I started having issues as to which program would open a .prproj file. Often the CS4 version of Premiere Pro opened. Not what I wanted. I eventually uninstalled CS5 entirely and then reinstalled. Then things were working fine. However, I then tried to uninstall CS4. (I have seen from numerous posts/comments to leave both on -- which I really don't know why. Doesn't make sense to keep both versions). I prefer not to have an extra 4GB of space used for programs I am no longer using. However, in doing so, the uninstall didn't appear to do a perfect job. And now I can't double-click a .prproj file. This icon is also blank white. I went into Set Associations and I can't assign .prproj to Premiere CS5. In looking at the Open With window, I notice that some of the icons for other Adobe programs are all splewy (Adobe Encore is using the CS4 icon, Adobe Illustrator is using the PDF icon, Flash Catalyst is using the Air icon, etc.)
I could: a) uninstall everything, including Adobe Acrobat Pro (which I had purchased and installed prior to CS4 or CS5) and then reinstall everything -- sheesh that would take a while; or b) I could ask my friends here to explain and guide me!Hi Stix, Thanks.
I am not so positive that there is no difference between the download version vs the media version specifcially because in downloading the updates, the site demands you choose your update depending on how your software was installed. I figured that the download would be smaller. Perhaps you are right. And maybe it is the same, in either case, when I get a stack of disks, I tend to think there is more on the disk and the download version is merely the core applications.
Anyway, I had to uninstall everything CS4 and CS5 and then reinstall CS5. Oddly, this didn't automatically fix my problem. However, at least I was able to choose Premiere CS5 to open .prproj files and check off the box to use it as the default. (I wasn't able to before). So now it works! -
I uninstalled itunes and when I reinstalled it I get "Apple application support not not found." Uninstall and then install. Tried and not helping.
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
I had some problems with ITunes and had to uninstall but now when I reinstall iTunes after I click on download iTunes and save the File, I get this message"Thank you for downloading iTunes" and nothing else happens. I don't see any thing else. Now not sure what else I have to do.
Thanks,
RanjitSee the further information area of Troubleshooting issues with iTunes for Windows updates.
tt2 -
Experiencing trouble syncing with the 10.3 version of iTunes on my Windows Vista machine. Have uninstalled all Apple software twice, reinstalled and continue to get an error 7 message in connection with the Photo Processor. Any other ideas to try?
Hi,
got it fixed! My Son had both files on his Win7 iTunes installation. Never mind he had no issues whith ths iTunes and iPhone Sync. So I checked my other Win XP PC, where I don't have this problem syncing my ipad, and surprise. Both files do NOT show up on this PC. So I renamed the iTunesPhotoProcessor.exe I found under c:\program file\iTunes and synced again my iPhone and it went through without any error. So the problem might be and unremoved iTunesPhotoProcessor.exe or the missing iTunesPhotoProcessor.dll under the iTunes install root folder and this even if I had checked that the folder was completely removed during iTunes unistall.
Please try yourselve and just rename the iTunesPhotoProcessor.exe to iTunesPhotoProcessor.exe_ under c:\program file\iTunes or get a copy of the missing iTunesPhotoProcessor.dll and cp to c:\program file\iTunes. -
Update 12.1 installed with Error 7 (Windows error 126). Reinstalled. Same error message. Uninstalled all Apple products. Reinstalled iTunes 12.1. Same error message. Updated to 12.1.1. Same error message. Uninstalled everything. Reinstalled 12.1.1. Same error message. iTunes runs and plays my music, but the error message remains. It doesn't hinder my music playing, but it is annoying. And, this is all done on my work computer. I have not unpdated iTunes on my home laptop, cause I don't want to have to deal with this error message.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2
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