PSE9 will not load a blank page! HELP PLEASE?

Hi I keep trying to create a new file. I need a blank page and it just does nothing when I hit file, new, select page size and then hit ok. The screen blinks and nothing. There is no loaded page.  What do I do to correct it?
TIA for any help
Michelle

You are going through the correct steps. You just need to verify that you have chosen " white or Background Color" in Background Contents: drop down option. as below screen shot. concentrate on the field circled red color.
or
Let me know if the issue persist.
Addi

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