PST Capture 2.0 - Import Errors - Unable to translate Unicode character

Currently using the Office 365 service. I have installed both the PST Capture Console as well as the 64-bit Agent on to a Windows 7 64-bit laptop which has Office 2013 64-Bit installed.
Scenario: A misconfigured retention policy in Office 365 accidentally deleted thousands of email messages from an employee's mailbox. We've obtained the .ost file and using a Third Party tool have converted the OST to a PST file. I am able to add the file
to my Outlook profile and see the recovered contents. Normally I would just copy the contents of the PST file back to the mailbox but it randomly errors out during the copy process forcing me to start over. The PST is roughly 8.5 GB.
I setup the PST Capture tool to try and migrate the PST contents back to the mailbox. I am able to locate the PST and import it to the mailbox in question but when the import has completed, it says "Complete with errors". Reviewing the Message
Alerts tab, it has 70,314 errors (pretty much every email). The error is difficult to understand but it is the same for each item:
"Unable to translate Unicode character \uDC47 at index 6 to specified code range"
Looking for any suggestions/advice on maybe what to look at.
Thank you all!

I went to Shared Components -> Static Files -> Create
I have split my exported application file, creating various size files for testing, ranging from 380 Kb to 1638 Kb (halves, quarters, eighths). Sometimes I can upload; sometimes I can't. Typically I can upload several. But once I get the error, it's fairly consistent in failing but not 100%. At least once, I've uploaded all four quarters of the file plus an additional half of the original (4 eighths, all different). But I can't find the pattern of failure. The most consistency I see is once it starts failing, I can almost always get it to be successful again if I click around APEX and come back to uploading.
I've tried to upload one half of the file. That failed except for the first few times I tried to do it. It always failed when I tried to upload a second half of the file. That's why I continued dividing the file into smaller pieces. I thought maybe there was something inherent in the file causing the problem. But since I have subsequently load all four quarters, I guess that can't be it.
I've also deleted files at various times throughout. Sometimes I can upload and sometimes I can't after that. And again, often I can get back into "Success" mode by clicking around the interface and then returning to upload files.
Thank you,
-J
Edited by: jsorense1 on Sep 16, 2008 10:06 AM
Edited by: jsorense1 on Sep 16, 2008 11:45 AM

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