Pstops error with Xerox Printer on picture printjobs

Dear Mac Techs
I have a silly problem with Tiger 10.4.11 on a Intel iMac and a Xerox Phaser 6120.
If I print from Word, Exel, iWorks and other programs I don't get any errors even with pictures included into the document. But if I want to print a picture directly or stored as pdf I get all the time the following error message.
"The process "xc6120pstops" terminated unexpectedly on signal 10".
If I store the pictures in trouble as *.ps file and then print it I don't get this fault.
I did allready repair the user rights and I also did a compleat now clean install of the hole system with no change. I also did download the newest printer driver for systems up to Leopard 10.5.
Does anyone hav a clue whats wrong?
Thank you for your feedback.
Kind regrads from Switzerland
Thomas Thaler

I have this printer and haven't had this exact problem (I have had other problems getting the printer to wake up) but printing pdf's, jpeg's, etc. have been trouble free. How are you connecting to the printer (i.e. IP, Appletalk, Bonjour...)? Is this a system error message? What program are you using to print? Have you tried the same file and printing from different applications (e.g. a pdf from Preview or Adobe Acrobat)?
By the way, your computer information lists "10.4.1" rather than "10.4.11".

Similar Messages

The printer page size setting is not working in Photoshop 5.1 with Xerox printer

I am attempting to print an output size larger than 8.5 x 11 and Photoshop will not change the size even though the printer setting is now at the larger size. Illustrator and other programs will print but but Photoshop fails. This is an issue in both the 32 and 64 bit versions. Help!

I found the following on the Xerox site...tip of the hat to T Robinson:
Re: Photoshop CS6 on Win 7x64 prints only letter size on Workcentre 7655
03-20-2013 12:28 PM
We have a Xerox WorkCentre 7435 PCL6, and I have been having a similar problem. I found a workaround in Photoshop CS5, which I will describe in case it is helpful to others. I just upgraded to Photoshop CS6 however, and the workaround no longer works with it. Instead I get an error message if I print a Job History Report. The message is partially cut off at the right margin of the page, but the part I can read says, "Completed with error(016-799): Print Instructi...on Fail detected in Decomposer." (The ellipsis indicates the part of the message that is cut off. What follows it appears on the next line down. I downloaded all updates to CS6 to see if that would help, but it did not.
Here is the workaround that worked for me on CS5:
1) Click on "Print Settings" in the Print dialog
2) On the pulldown Paper menu, select "Advanced Paper Selection"
3) Select the tray where your tabloid (or legal) sized paper is loaded
4) Click on the button at the right end of the "Paper Size" field to display the Paper Size dialog.
5) Click on the down arrow button at the right end of the "Original Document Size" field and select "Tabloid" (or "Legal") from the menu.
6) Click OK to close each of the open dialogs til you get back to the Print dialog and then print your document. The print preview should update to show you a preview reflecting the selected paper size. (This may take a few seconds to happen.)
This worked for me in CS5. Unfortunately, as noted above, it does not seem to work in CS6. The only workaround I can come up with for CS6 is to save the file as a PDF and then print it from Acrobat. This works without a problem, but it's a lot of trouble to go to every time I have to print something other than letter size.
If anyone finds a better workaround in CS6, please let me know.

Error With Export/Print from Crystal Report Viewer

Hello there,
I've searched through the web and SAP discussion boards with not much luck with this issue.
After working through this for some days now I've decided to look here for help.
Environment:
I have created a web Crystal Report viewer application(Developed with SBOP BI Platform 4.0 SP06 .NET SDK Runtime) that communicates with a managed Cyrstal Server 2011 SP4 (Product 14.0)
I am able to connect and authenticate with the server, retrieve a token for communication and display reports in the Crystal report Viewer successfully.
Problem:
When I attempt to export, I receive the prompt to select format and pages.
When I click export after selections most times I receive an error with the text
Unable to cast COM object of type 'System.__ComObject' to interface type 'CrystalDecisions.ReportAppServer.DataDefModel.PropertyBag'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{74EEBC42-6C5D-11D3-9172-00902741EE7C}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).
Other times the page simply refreshes on export.
When I click to print, no print dialog is displayed the page always refreshes and no error is displayed.
No Print or Export document is ever created.
As many print/export issues seems to be related, I'm guessing this two issues are as well.
Notes:
I am utilizing the ReportClientDocument model
I am storing this in session to use as the crystal report viewer report source on postbacks
I am assigning a subset of export formats to the crystal report viewer
I am setting particular parameters as well on the report source
At this point I would appreciate every assistance I may receive on this issue
Thanks in advance,
Below is the pertinent code
Code:
<aspx>
   <CR:CrystalReportViewer ID="CrystalReportViewer1" runat="server"
   AutoDataBind="true" EnableDatabaseLogonPrompt="False"
   BestFitPage="False" ReuseParameterValuesOnRefresh="True"
CssClass="reportFrame" Height="1000px" Width="1100px" EnableDrillDown="False"
ToolPanelView="None" PrintMode="Pdf"/>
<Codebehind>
using System;
using System.Collections.Generic;
using System.Linq;
using System.Web;
using System.Web.UI;
using System.Web.UI.WebControls;
using CrystalDecisions.Enterprise;
using CrystalDecisions.ReportAppServer.ClientDoc;
using CrystalDecisions.ReportAppServer.CommonObjectModel;
using CrystalDecisions.ReportAppServer.Controllers;
using CrystalDecisions.ReportAppServer.DataDefModel;
using CrystalDecisions.ReportAppServer.ReportDefModel;
using CrystalDecisions.Shared;
namespace ClassicInternalReportPage
    public partial class Reports : System.Web.UI.Page
        protected override void OnInit(EventArgs e)
            base.OnInit(e);
            if (!String.IsNullOrEmpty(Convert.ToString(Session["LogonToken"])) && !IsPostBack)
                SessionMgr sessionMgr = new SessionMgr();
                EnterpriseSession enterpriseSession = sessionMgr.LogonWithToken(Session["LogonToken"].ToString());
                EnterpriseService reportService = enterpriseSession.GetService("RASReportFactory");
                InfoStore infoStore = new InfoStore(enterpriseSession.GetService("InfoStore"));
                if (reportService != null)
                    string queryString = String.Format("Select SI_ID, SI_NAME, SI_PARENTID From CI_INFOOBJECTS "
                       + "Where SI_PROGID='CrystalEnterprise.Report' "
                       + "And SI_ID = {0} "
                       + "And SI_INSTANCE = 0", Request.QueryString["rId"]);
                    InfoObjects infoObjects = infoStore.Query(queryString);
                    ReportAppFactory reportFactory = (ReportAppFactory)reportService.Interface;
                    if (infoObjects != null && infoObjects.Count > 0)
                        ISCDReportClientDocument reportSource = reportFactory.OpenDocument(infoObjects[1].ID, 0);
                        Session["ReportClDocument"] = AssignReportParameters(reportSource) ? reportSource : null;
                        CrystalReportViewer1.ReportSource = Session["ReportClDocument"];
                        CrystalReportViewer1.DataBind();
            //Viewer options
            // Don't enable prompting for Live and Custom
            CrystalReportViewer1.EnableParameterPrompt = !(Request.QueryString["t"] == "1" || Request.QueryString["t"] == "4");
            CrystalReportViewer1.HasToggleParameterPanelButton = CrystalReportViewer1.EnableParameterPrompt;
            CrystalReportViewer1.AllowedExportFormats = (int)(ViewerExportFormats.PdfFormat | ViewerExportFormats.ExcelFormat | ViewerExportFormats.XLSXFormat | ViewerExportFormats.CsvFormat);
        protected void Page_Load(object sender, EventArgs e)
            if (IsPostBack && CrystalReportViewer1.ReportSource == null)
                CrystalReportViewer1.ReportSource = Session["ReportClDocument"];
                CrystalReportViewer1.DataBind();
        private bool AssignReportParameters(ISCDReportClientDocument reportSource)
            bool success = true;
            if (Request.QueryString["t"] == "1" || Request.QueryString["t"] == "2" || Request.QueryString["t"] == "4" )
                reportSource.DataDefController.ParameterFieldController.SetCurrentValue("", "STORE", Session["storeParam"]);
                if (Request.QueryString["t"] == "2")
                    reportSource.DataDefController.ParameterFieldController.SetCurrentValue("", "FromDate", Request.QueryString["fromdate"]);
                    reportSource.DataDefController.ParameterFieldController.SetCurrentValue("", "ToDate", Request.QueryString["todate"]);
            else if (Request.QueryString["t"] == "3")
                reportSource.DataDefController.ParameterFieldController.SetCurrentValue("", "SKU", Request.QueryString["sku"]);
            else
                //Unknown report type alert
                success = false;
            return success;

Thanks Don for your response,
I'm new to the SCN spaces and my content has been moved a couple of times already.
In response to your questions
The runtime is installed on the web application server, if by that you mean the machine hosting the created .NET SDK application.
My question was whether it was also required on the Crystal Server 2011 (I.E. the main enterprise server with CMS and Report management and I guess RAS and all that). I figured this would remain untouched and queries would simply be made against it to retrieve/view reports e.t.c
If install of the SDK on Crystal Server 2011 is indeed required should I expect any interruption to any of the core services after a restart. I.E. I'm hoping that none of the SDK objects would interfere with the existing server objects (in SAP Business Objects)Reason I ask is I note that much of the SDK install directories are similar to the existing Crystal Enterprise Server 2011 (Product 14.0.0)
Is this temp folder to be manually created/configured or is it created by the application automatically to perform tasks. Or are you referring to the default C:\Windows\Temp directory and so saying that the application would try to use this for print and export tasks?Once I'm sure which I'd give the app pool user permission
Printing is to be client side but I figured by default (with the Crystal Report Viewer) it would simply pool and print from the user's printer. This is how it works with the previously used URL reporting approach (viewrpt.cwr). Therefore a user can print the document from wherever they are with their own printer.We don't intend on printing from the server machine, but are you suggesting that a printer must be installed on server (which one web or enterprise server) for any client side printing to work.
App pool is running in 32 bit mode
Initially didn't get anything useful from fiddler but I'd try and look closer on your suggestion.
It's also possible that some of my questions are a misunderstanding of APP vs RAS vs WEB, so please feel free to clarify. Currently I see the Web server as simply the created .NET SDK Application and RAS (Crystal Server 2011 e.t.c) as the existing fully established Application server which I simply pool for information.
Thank you for your patience and advice,

Error with PDF printing

I have a report region whose query specifies a '?' for one of the query's columns aliases. Something like 'Is Temporary?". When I attempt to 'Print' the report rendered by this query the result is an empty PDF document with an error message .
If I remove the '?' from the column alias , the report prints fine !
Is this a known issue with PDF printing in APEX ?
I have posted an example at the OTN APEX site.
http://apex.oracle.com/pls/otn/f?p=23548:19
Varad

Varad,
Thanks for the workspace name, I would just remove your "Is Temporary?" alias name, there's no need for that, you can define your column headings on the report attributes page, and keep the column name as "temporary", so this query:
select owner ,object_name ,object_type ,created ,status ,temporary "Is Temporary?" from all_objects
should be:
select owner ,object_name ,object_type ,created ,status ,temporary from all_objects
And then edit the report attributes and define a column heading for your "temporary" column.
Regards,
Marc

Error with InDesign "Print Booklet"

I'm trying to print a 72 page document with the "Print Booklet" feature on my new 11x17 printer.
I get this error message: "The active document uses multiple page sizes. Print Booklet works only with documents that use a consistent page size" but all of the pages in the document are the same size.
Anything I can do to get this working? I've got CS6 with all the updates.
Thanks,
John

^ I've tried the copy/paste method twice with the same 32 page booklet I have and it still doesn't work, whether I'm using CC or CS6.

Communication error with Epson printer SX510W

I am getting a communication error when I try to print on my Epson SX510W wrieless printer. How do I correct this? My operating system is OS X Version 10.9.4.
I've tried re-installing the software from the CD-Rom but it won't let me use the Quick Start, It lets me download the print driver and scan driver from the list of software on the disc but that hasn't made any difference. I think it's a problem with the printer and the IP address, how do I correct this. How do I find the correct IP address on the printer?
Sometimes if I turn the printer off and on again, it allows me to print just one page and then stops again.
John Mitchell

Thanks John. I tried deleting the Epson printer folder from the library like you said and then checked for Software Updates. But Apple did not indicate that there were any for my OS (probably because I had installed the latest OS update this morning). So I installed the driver from the Epson site with the printer folder removed. But this did not work because when I tried to print the computer indicated that there were missing files. So, I reinstalled the Epson folder that I had just moved to trash, deleted the new Epson folder, then tried reinstalling the Epson driver with the original folder in place. THIS WORKED! Finally, I am off and printing but with little knowledge gained about the inner workings of my computer.

My HP Officejet Pro 6835 gives me a message "There is an error with the print head"

Hi, I'd advise giving HP Support a call, as it's likely you'll require a replacement printer. Can you please let me know how you get on? Thanks, Ciara

When I try to print using my HP Officejet Pro 6835 I get the message "There is a problem with the print head"This printer has barely been used. It worked fine the first 5-15 times it was used. I have gone to HP support page and none of the suggestions works. The printer was new Jan. 30, 2015 and has printed less than 20 copies. The screen indicates turn on and off. Have tried that on numerous occasions. Also tried unplugging and plugging in again. Recently added new ink using HP ink cartridge.

REPORT 10G ERROR WITH DESTYPE=PRINTER

I try to pass the DESNAME with the name of a printer mapped in the net ex:desname='\\192.168.1.3\epson_lx300' , occours an error ora-01403.
If i pass the local printer, work's fine!!

the ora message RA-01403 no data found
Cause: In a host language program, all records have been fetched. The return code from the fetch was +4, indicating that all records have been returned from the SQL query.
Action: Terminate processing for the SELECT statement.
The other cause can be, that the printer is not known to the reports server.
greetz

Printing problem with 9.4 with Xerox WorkCentre 7435

I have just upgraded my reader to 9.4.0 and having problem with Xerox WorkCentre 7435 printer. I have no problem with this pointer before the upgrade. I got the following error dialog when I print:
Please help.
Thanks.

Try resetting the printing system.
OS X Mavericks: Reset the printing system

I'm trying to print some pictures in iPhoto but a error message apears in the screen saying that there is no theme installed and I need to have some theme installed. I don't know how to do that. Need help.

I'm trying to print some pictures in iPhoto but a error message apears in the screen saying that there is no theme installed and I need to have some theme installed. I don't know how to do that. Need help.

Reinstall iPhoto.
To re-install iPhoto
1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
2a: On 10.5: Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
2b: On 10.6: Those receipts may be found as follows: In the Finder use the Go menu and select Go To Folder. In the resulting window type
/var/db/receipts/
2c: on 10.7 or later they're at
/private/var/db/receipts
A Finder Window will open at that location and you can remove the iPhoto pkg files.
3. Re-install.
If you purchased an iLife Disk, then iPhoto is on it.
If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
If you purchased it on the App Store or have a Recent Mac you can find it in your Purchases List.

Batch printing Yosemite in with Xerox Workcentre 7545 - authentication fails

Hi,
I have been trying to figure out how to batch printing with Yosemite to our Xerox machine. I did not find anything that could help so far. I contact Xerox and Apple costumer service but no luck. The problem is that I have a lot of exams to print and I can only submit one by one using Yosemite. I use a software to prepare the exams and it produces files in pdf format. For example, this week I had 340 exams to print. Imagine open one by one to print and enter your passcode every time. I gave up when I realize I could not do batch printing anymore. I use to be able to do that with Mavericks or older versions. Now with Yosemite, when I go to the printer and look at the options there is nothing related to Authentication. If I select all the files to send then to print, it all fail because of invalid user id. What I do is to switch to Windows. I was wondering if there is any work around it? For example, in Windows when you go to the printers you can go the the options and select the Xerox printer and then under "accounting" enter your passcode. That feature is completely missing in Yosemite. Even in Linux I can print using the Xerox machine. You can select the Xerox features when printing a file, but not in batch. I could concatenate the files and print everything at once, but then I would have to staple them manually.
Any suggestion will be appreciated.
Thank you.

Looking at the log, the Xerox rep might be correct about permissions. As the log shows the psto7750ps is a filter located in the Mac HD/Library/Printers/Xerox/PDEs folder and for this managed account is failing. So check the permissions on this PDEs folder and the file to ensure all users have Read & Write. Even if Everyone is listed with R/W, it may help to add the managed account to the list.
As a test you could create another queue to this AD printer but set the Print Using to Generic PostScript. This printer will not use the psto7750ps filter so if it works then you know it has something to do with this filter. I would then print the same file from the local account and check that this filter is also being called and is not erroring.
Note that depending on what function this filter performs it may not always be called unless something special is selected in the print menu. This would usually be the case for plugins located in the PDE folder (which stands for Print Dialog Extension) but since this is a filter (but in the PDE folder?) then it may be called every time its queue is used.
PaHu

I am trying to download my photos from my iphone to my mac-iphoto. It keeps trying but about halfway through it says there is an error with a photo therefore it wont download any of my pictures or videos. It wont tell me which picture is the issue.

I took a lot of pictures and video on my recent trip to Ireland. Now I am trying to download the photos and videos from my iphone to my mac - iphoto. I have tried 3 times and each time (at a different point) I get a message telling me that there was an error with one of my photos and it wont load the pictures. Help!!

Try using Image Capture to download to a folder on the Desktop. If there's a damaged file on the iPhone that's preventing the download you can isolate it with Image Capture and then delete it from the iPhone.

I have many photos with file extension of .PDD and that Photo Deluxe 4 no longer will operate in Win 7. How can I open? Next in Elements 11, how do I load and print different pictures and different sizes options on the same page?

I have many photos with file extension of .PDD and that Photo Deluxe 4 no longer will operate in Win 7. How can I open? Next in Elements 11, how do I load and print different pictures and different sizes options on the same page?
Thanks,
Shir

sbmgrams wrote:
I have many photos with file extension of .PDD and that Photo Deluxe 4 no longer will operate in Win 7. How can I open?
See here:
Reading PhotoDeluxe PDD Files

"ink system failure" error with code oxc19e0023 on a HP Photosmart Premium All-in-One Printer - C309

"ink system failure" error with code oxc19e0023 on have a HP Photosmart Premium All-in-One Printer - C309g - Have done all the resets and reseated the ink also tried replacing ink with new HP carts..getting frustrated please help
This question was solved.
View Solution.

Have you tried the steps outlined in this article:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03081973&cc=us&dlc=en&lc=en
If not give the steps a try and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

How can I fix this printer error with Samsung SCX-4300 and SCX-4521f on Windows Server 2008 R2?

I have two printers installed on Windows Server 2008 R2 (64-bit):
1. Samsung SCX-4521f
2. Samsung SCX-4300
There are two computers (Windows 7 Professional, 32-Bit) connected to this server that utilise these shared printers.
The drivers installed are as follows:
SCX-4x21_Win7_Print.exe (Win 2000/XP/2003/Vista/2008/Win 7 3.04.96:03 Print Driver 11 Dec, 2009 12.37 MULTI LANGUAGE)
SCX-4300_Print.exe (Win 2000/XP/2003/Vista/2008/Win 7(32,64bit) 3.04.95:07 Print Driver Jan 19, 2011 53.07 MULTI LANGUAGE)
After printing documents for some time (within a 24 period) the printers no longer respond to print requests.
On the server opening "Control Panel\Hardware\Devices and Printers" shows the two printers with yellow exclamation marks.
The "SCX-4x21" printer shows the "Status" as "Needs troubleshooting" and "Printer: Error".
The "SCX-4300" printer shows the "Status" as "Needs troubleshooting".
Neither will print a test page.
Searching for new drivers automatically returns saying: "The best driver software for your device is already installed".
The error persists and nothing will print.
When double-clicking on the "SCX-4x21" printer (or going to "Control Panel\Hardware\Devices and Printers\Samsung SCX-4x21 Series") you see the following:
"Printer: Error" and "N document(s) in queue".
Clicking on either of these brings up the print queue and shows a document with the status of "Error - Printing".
As each job with an error is cancelled the next one attempts to print and also displays an error like the last.
Once all the jobs are cleared the printer information says "Printer: Ready".
Sending a "Print Test Page" sends the printer into an error state saying "Printer: Error".
With the "SCX-4300", sending a "Print Test Page" displays a bubble saying: "Toner Empty: Replace Toner".
However, I can't see any specific error messages.
How do I find out what exactly "Needs troubleshooting"?
Please can anyone advise further?

The printer (SCX-4300) has stopped again.
Since it has been stopped I have done your recommendations:
Unticked the "Enable bidirectional support" option under the "Ports" tab in the printer properties.
Set the "Interactive Services Detection" to Automatic and started it.
Unfortunately the printer did not start printing, the print jobs did not restart or delete.
I decided to check the Operational logs that we enabled.
The first job I see goes like this:
Information: Rendering job 41.
Error: The print spooler failed to delete the file C:\Windows\system32\spool\PRINTERS\00041.SHD, error code 0x2. See the event user data for context information.
Information: The print job 41 was sent through the print processor SSE1MPC on printer Samsung SCX-4300 Series, driver Samsung SCX-4300 Series, in the isolation mode 1 (0 - loaded in the spooler, 1 - loaded in shared sandbox, 2 - loaded in isolated
sandbox). Win32 error code returned by the print processor: 0x0.
Information:Printing job 41.
Information:Spooling job 41.
This job actually printed.
Other jobs printed fine with no error.
There are no other errors in the "Operational" log other than the "print spooler failed to delete" error.
Any ideas what to try now?
Update: Unticking the "Enable bidirectional support", clearing the print queue and then trying again seems to have fixed the problem for now.

Pstops error with Xerox Printer on picture printjobs

Similar Messages

Maybe you are looking for