PT Web Controls 2.1 - Imageserver Issue

Question

At our public portal at http://www.raleighnc.gov/calendar , I'm getting JavaScript errors that I think are due to the remote portlet server not being to access our image server via domain name -- a networking security issue. From the portlet server, manually accessing the imageserver via machine name works fine.In the PTWC.LOG file, the jscomponent.xml file fails to load and there's a great KB article (DA_217701) which explains how to adjust the imageserver URL for Studio Server config, Content Server config, etc. No mention of the PTWC2.1; I tried editing the imageserver.mapping.xml file with the following entry:<mapping find="http://www.raleighnc.gov/imageserver/" replace="http://pt01/imageserver/"/>I even tried this syntax:<mapping find="www.raleighnc.gov" replace="pt01"/>
This doesn't not resolve. When I followed the KB, the imageserverURL remap fixed Studio Server (located on the same remote server). Any ideas what else to try for PTWC???

Answer 1

Michael,
Are you sure that your imageserver is exactly "[url[/url]http://www.raleighnc.gov/imageserver/"? (You can find it in the portals j_config.xml or n_config.xml or from the EDK). The mapping you have should work if this is the exact sting - however if you don't care and you just want to map the server www.raleighnc.govto "pt01" then you can use regular expressions, i.e.
<mapping regex="true" find="www\.raleighnc\.gov" replace="pt01" />
You must restart IIS after making this change (you can probably get away with simply touching config.xml...) then you should see it attempting to remap the imageserver URL in the logs.
Jonathan