Public thanks to user "Jeff Bryan" for post on itunes not detecting ipod

after several hours of going in circles on apple's ipod support page finding no answers i came across a post by jeff that at least made my ipod semi-functional again. my only question to apple is why do other ipod users have to provide product support? and why is the advice he gave more complete than apples own web page? i have never been a big fan of apples/macs but the ipod seemed like a neat gadget so i took a chance and got one for my girlfriend. it has been nothing but problems and is always in need of some upgrade, reset, or bizzare combination of pressing buttons just to keep it running. i later purchased 3 sansas for other members of my family and they have yet to have a problem. i guess this level of maintanance is ok if you like to spend all of your time tweaking your tech toys but is completely unacceptable for a casual user that just wants to listen to music. i dont think i will be buying any more apple products.
summary of problem:
ipod nano worked for while (needed a reset about every two months and locked up several times requiring reload of firmware)
one day itunes could not find ipod. no config changes were made to the host computer
ipod still showed up in windows as f: drive (usb mass storage device)
tried all troubleshooting tricks on page: http://docs.info.apple.com/article.html?artnum=93716
loaded itunes 7.0.2.16
ran diagnostics and got green light for ipod connection status but still not showing up in itunes
itunes will only find the ipod if i put it in disk mode according to jeffs advice in link below. once disconnected, i have to put it back in disk mode for itunes to find it again
http://discussions.apple.com/thread.jspa?threadID=720510&tstart=30
if anybody has any other advice on getting this thing to function properly, it would be greatly appreciated.

First of all, thanks for the thanks!! : )
Did you follow the advice in some of the other links, like changing the iPod's assigned drive letter, or disabling fast user switching?
When I was a Windows user, I did both these things and I also had disk use enabled permanently (you can do this via the summary screen) as I found it helped with connection issues. The only downside with this is that you must manually eject the iPod after use (even with auto sync selected).
"my only question to apple is why do other ipod users have to provide product support?"
As well as these forums there's a wealth of Apple articles, but it's knowing where to look. Every other manufacturer has support forums too.
With the number of knowledgeable people who post here, you're more likely to get a good answer here than anywhere else. As long as you avoid the one or two folks who post complete nonsense!!
Don't suppose the iPod is still under warranty?

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Public thanks to user "Jeff Bryan" for post on itunes not detecting ipod

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