Publish as PDF lag issues

After completing a 15 slide project I published the project as a PDF. When I launch the PDF, all content or intactive buttons have an extream latency before completeing there function. Any ideas why or how to make the PDF run smoother?

Hello,
Welcome to Adobe forums.
Please provide the following information .
How exactly you are trying to access the PDF?
Is it saved localy on your machine or you are trying to access it from any network location ?
Do you have any high resoltion images or video in your project?
Which version of Adobe Captivate you are using ?
Which application you are using to open that PDF and what is exact version of that application ?
Rajeev

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Publisher to pdf - printing issues

Hi All
I have a double sided trifold publisher file that I am having issues with lines on the pix - converting to PDF sorts this - however when printing the pdf file
the alignment of objects centred on the trifold pages changes and the end result is therefore crooked.
Does anyone have any suggestions please ? Ive searched help but not found exact fix. Thanx

Are you using 11g DB? Did you check this:
7. Enabling Network Services in Oracle Database 11g
By default, the ability to interact with network services is disabled in Oracle Database 11g release 1 (11.1). Therefore, if running Oracle Application Express with Oracle Database 11g release 1 (11.1), use the new DBMS_NETWORK_ACL_ADMIN package to grant connect privileges to any host for the FLOWS_030100 database user. Failing to grant these privileges results in issues with PDF/report printing, specifically, you will get the following error message:
ORA-20001: The printing engine could not be reached because either
the URL specified is incorrect or a proxy URL needs to be specified.
Follow the steps mentioned in the Oracle Application Express Installation Guide, Enabling Network Services in Oracle Database 11g. Also refer to the troubleshooting section in case you receive an ORA-44416: Invalid ACL error after running the previous script.

Cap 6: Issue when publish to PDF. The exit button on the skin does not seem to work.

All,
I attemped same using Cap 6: Issue when publish to PDF. The exit button on the skin does not seem to work. I switched out skins and same issue. I am using IE8.
When published as swf, exit button on skin works fine. Any ideas on solve for the PDF version exit button? We would rather publish as PDF since all files are contained in the PDF wrapper.

Hello,
Welcome to Adobe Forums.
This issue is reproducble at my end, need to do some more testing before I can tell you any solution or action plan for this issue
Thank you for your patience.
Regards,
Vikram

Shortcut keys NOT working when publish to PDF full screen

We have a series of modules that are published to pdf and the animations run inside the pdf file. We use the Tab shortcut key quite a bit as it simulates the natural progression between form items.
This works fine when viewing the pdf in standard mode. But when you right click on the PDF and go full screen, the Tab key fails to work. It wants to place emphasis on the playback controller.
Has anyone experienced this issue, and do you know the workaround?

If the PDF's page content is not renderable text (e.g., the scanned image/picuture of characters or outlined fonts (which are graphics (a "picuture")) then there is nothing for the Highlight Comment tool to work with.
So - two trials.
Acrobat's Preferences set to permit "U" to make use of the Underline tool.
Each trial done in Full screen.
#1 = a PDF with scanned stuff. Press "U". Tool is available but unable to highlight anything.
#2 = a PDF with renderable stuff. Press "U". Tool is available & can place highlight over selected characters.
Be well...

Publish to PDF

Does anyone know if the publish to PDF problem has been solved in Captivate version 7?

The PDF bug is actually one we cannot blame on the Captivate team. Captivate's multimedia PDF output was torpedoed by Adobe's decision to remove Flash Player from the latest version of Acrobat. It's just one of many issues the Captivate team have been handed over the years where Adobe's right hand didn't seem to feel it necessary to tell the left hand what it was doing. Changes to Flash Player have been similarly responsible for several show stopper issues that made Captivate look bad.

View output button disabled when publishing to pdf

I am using Captivate 4 and must publish all my Captivate files to pdf for distribution throughout my organisation. I have two issues:
1) After publishing to pdf, the View Output button is disabled, and I get the message you must have Adobe Reader 9 or better installed to view
I have Adobe Reader XI installed
I am able to open the pdf from my desktop
I saw elsewhere to try unticking the Zip files output option. Zip files and all other output options are unticked
I have tried publishing using Flash Player 7 (the earliest version available in the Flash Player Version menu) with same result
So the question is, is there some setting I am missing to enable the view output button, or another solution?
2) This wouldn't really be a problem, except some users with Adobe 9 installed are reporting they cannot open the pdfs from their desktop. I thought I would try publishing so that output is compatible with earlier versions of Adobe Reader but can't figure out how to do that.
So, is there some way to publish to be compatible with Adobe Reader 8 or earlier? Also, many users are accessing videos through a terminal server - could that be the problem?
Thanks very much in advance

You aren't printing the PDF. You're printing the spool because the user ID has the print immediately field selected and the GET_PRINT_PARAMETERS picks up that setting. You simply need to blank out the value of TDIMMED in your l_print_parameters
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Artefacts appearing on Practice slides when publishing to PDF

HI All,
I have created a 91 slide Captivate Six presentation for an online course. My version of Captivate SIx is 240.
My issue is when I publish to a PDF artefacts appear only on the Practice recorded slides. All other slides in the presentation when converted to PDF are blemish free. When I published to PDF i used Flash Player Version 9 setting.
Please help. Would welcome an answer regarding this issue please.
Regards,
Mel

By 'blemishes' I'm assuming you mean ghost lines in your output?
If so, the usualy fixes are to increase slide quality to High 24bit or Optimized, and to disable all compression options under Preferences > Project > SWF Size and Quality. Once you can successfully publish without artifacts, try turning on the compression options one by one to see if you can isolate the one responsible. The Advanced Project Compression seems to be the main culprit.
Rod Ward
http://www.infosemantics.com.au/troubleshoot-adobe-captivate

Benefits/disadvantages of publishing a PDF from FM over RH?

Hi everyone...
Quick question. Is anyone aware of any benefits and/or disadvantages to publishing a PDF file out of FM over RH? We are creating both PDF and online help, and screen shots in PNG format (not resized) in FM published to PDF don't look nice... PNG screen shots (not resized) in FM, imported into RH and then generated as both PDF and/or webhelp look great in both formats.
I'm wondering what I am missing if I generate my PDF from RH as opposed to FM...
TIA,
Adriana

Hi there
As I understand it, the primary intent of Frame is to produce printed output. RoboHelp's primary intent is to produce on-line content. So if you have stuff in Frame, it makes sense to import to RoboHelp to then produce on-line. I mean CHM, WebHelp or FlashHelp here.
As Frame is capable (I think) of going directly to PDF, I'd say to use it to directly produce the PDF. If you ship to RoboHelp, you are converting three times. Once to create HTML topics, once to create the Word document and a third time to create the PDF from the Word document. Consider each conversion a potential issue point.
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Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
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Presenter 9 publish as .pdf

I've been experimenting with Presenter files published as .pdf (.swf)
I've found that some browsers work better than others when posting online for Internet use.
Of the current browsers (Internet Explorer, Chrome, Firefox, Safari) I get good results with Windows users should use IE and Mac users should use Safari.
Is this generally the case of am I missing something with the other browsers?
Thanks.

Make sure you have already configured the flash global setting for each broswer. If not , then open the following link:
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager04.htm l
then select always allow
then click on Edit location >>Add location
Add path "C:/ " and confirm. for windows
I hope this will resolve your issue.
if not then package the PPTX and mail to me : [email protected] also mention in which browser contents does not play.
and I will try to resolve your issue.
Thanks
Sunil

When publishing to PDF, only the first page is published.

Have not been able to find the setting to allow all the pages to be published. In Word or WordPerfect, when I publish to pdf it only publishes the first page.
Thanks in advance.

Acrobat, absolutely, does not control Corel WP publish to PDF.
Nor does it control the MS Office 2007 Save As to PDF-XPS process.
Corel's WP "publish" to PDF does not involve any Adobe / Acrobat related processes.
Until recent releases, WP used an 'in house' routine to create PDFs.
Not that long ago Corel hooked up with Nuance to provide an improved "publish to PDF" feature.
With regards to Corel's WP file format; it is good to know that neither older WP versions nor the current version is an Adobe PDFMaker "supported" format .
I suspect that this is due to Corel having made the business decision to go their own way with providing a PDF output process.
Best bet for obtaining WP file to PDF information is at Corel's WP user forums which have knowledgeable and helpful participants.
As to Word - again, the MS Office Save As to PDF-XPS method is totally a MS process.
No Acrobat involvement.
What may be the source of the issue you have is a possible conflict between the Nuance stuff and the Acrobat stuff.
It is not uncommon to encounter conflicts when multiple PDF creation processes are installed.
Regardless, the issue you have is not an Acrobat exclusive one.
Be well...

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Keep in mind, everything worked great until the last updates.
Have uninstalled and reinstalled all software.
Using a late 2013 13" Macbook pro, 2.6 GHz Intel Core i5, 8GB 1600 mHz DDR3, Graphics: Intel Iris 1536 MB. Plus, I alternate between the Wacom Cintiq 13HD and the Cintiq 22HD.
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Thanks!

Just in case anyone sees this post, it appears as if the problem lies with the Rulers. I've only been testing for few hours now, but it seems that turing the Rulers off solves the lag issue! Huh!

Photoshop CC2014 lag issue...

Every since the big updates of 2014 (CC, Yosemite), and the ensuing debacle of hardware/software issues, I finally have things working again. Except for one little caveat:
Everytime I restart Photoshop (every morning for the most part), if I don't go into the Library and delete the Settings in the Settings folder, I have to deal with an annoying lag in the drawing. Also, after a few hours of drawing, same thing.
It's as if it's bogged down, and refreshing is a beat or two behind. Just a split second, but more than enough to deem everything unworkable.
To remedy this, I shut down Photoshop, and delete the settings (.psp file) in the PS settings folder in the Library. Thus, in addition to all my prefs being cleared out and reset, and am warmly greeted by the "Welcome to Photoshop! Would you like a tutorial?" screen. Brushes, everything, all back to square one.
Very annoying, but I can't seem to find any other solution.
Keep in mind, everything worked great until the last updates.
Have uninstalled and reinstalled all software.
Using a late 2013 13" Macbook pro, 2.6 GHz Intel Core i5, 8GB 1600 mHz DDR3, Graphics: Intel Iris 1536 MB. Plus, I alternate between the Wacom Cintiq 13HD and the Cintiq 22HD.
Any insight or solutions?
Thanks!

Just in case anyone sees this post, it appears as if the problem lies with the Rulers. I've only been testing for few hours now, but it seems that turing the Rulers off solves the lag issue! Huh!

While generating reports in Oracle BI Publisher in pdf format, the generated pdf reports have hindi इ matra displaced by one character. For example, रिपोर्ट is printed as रपेिोरट. Word file generated of the same report have correct hindi इ matra positi

While generating reports in Oracle BI Publisher in pdf format, the generated pdf reports have hindi इ matra displaced by one character. For example, रिपोर्ट is printed as रपेिोरट. Word file generated of the same report have correct hindi इ matra position and also pdf generated from this word file also contains the same.

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Please keep all posts that are related to a particular problem together in one thread. Starting a new thread just confuses the issue.
http://discussions.apple.com/message.jspa?messageID=11368172#11368172
x

Word 2013 - Publish as PDF or XPS button causes excessive registry queries / high CPU when added to quick access toolbar

After installing Office 2013 Pro Plus on our XenApp 6.5 environment we noticed a drop in performance. Using taskmanager we could see winword.exe hit 20+% CPU usage when filling just 1 line with the same letter.
Some investigating lead us to the "Publish as PDF or XPS button", when it is added to the quick access toolbar the cpu usage doubles during keystrokes. Using procmon I noticed excessive registry reading, up to 150,000 lines in 10 seconds.
It seems to be a constant loop of the same queries to approx. 100 components in HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\
I reproduced this in 3 different setups:
Win2008R2 + Office2013 Pro Plus 32-bit + Office 2013 updates until 12-nov 2014
Win 8.1 Laptop + Office2013 Pro Plus 32-bit + Office 2013 updates until 05-jan 2015
Win 8.1 Desktop + Office2013 Pro Plus 64-bit + Office 2013 updates until 17-dec 2014
Can anyone verify this behaviour? For now we've removed the shortcut from the quick access toolbar in our environment.
Here's a small portion of the queries.
19:22:49,7117781 WINWORD.EXE 1484 RegQueryKey HKLM SUCCESS Query: HandleTags, HandleTags: 0x0
19:22:49,7117861 WINWORD.EXE 1484 RegOpenKey HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1A89310DF62F54544A1465F790A7757D SUCCESS Desired Access: Read
19:22:49,7117969 WINWORD.EXE 1484 RegQueryValue HKLM\SOFTWARE\MICROSOFT\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1A89310DF62F54544A1465F790A7757D\00005109110000000100000000F01FEC SUCCESS Type: REG_SZ, Length: 130, Data: C:\?Program Files\Common
Files\Microsoft Shared\OFFICE15\MSO.DLL
19:22:49,7118058 WINWORD.EXE 1484 RegCloseKey HKLM\SOFTWARE\MICROSOFT\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1A89310DF62F54544A1465F790A7757D SUCCESS
19:22:49,7118154 WINWORD.EXE 1484 RegQueryKey HKLM SUCCESS Query: HandleTags, HandleTags: 0x0
19:22:49,7118232 WINWORD.EXE 1484 RegOpenKey HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\837CF31208764B643868B58117357D20 SUCCESS Desired Access: Read
19:22:49,7118332 WINWORD.EXE 1484 RegQueryValue HKLM\SOFTWARE\MICROSOFT\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\837CF31208764B643868B58117357D20\00005109110000000100000000F01FEC SUCCESS Type: REG_SZ, Length: 112, Data: C:\Program Files\Microsoft
Office\Office15\OUTLFLTR.DLL
19:22:49,7118415 WINWORD.EXE 1484 RegCloseKey HKLM\SOFTWARE\MICROSOFT\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\837CF31208764B643868B58117357D20 SUCCESS
19:22:49,7118511 WINWORD.EXE 1484 RegQueryKey HKLM SUCCESS Query: HandleTags, HandleTags: 0x0
19:22:49,7118586 WINWORD.EXE 1484 RegOpenKey HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\FDFFB7C3B3B7DA048B21B3A72D1BF855 SUCCESS Desired Access: Read
19:22:49,7118694 WINWORD.EXE 1484 RegQueryValue HKLM\SOFTWARE\MICROSOFT\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\FDFFB7C3B3B7DA048B21B3A72D1BF855\00005109110000000100000000F01FEC BUFFER OVERFLOW Length: 144
19:22:49,7118769 WINWORD.EXE 1484 RegQueryValue HKLM\SOFTWARE\MICROSOFT\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\FDFFB7C3B3B7DA048B21B3A72D1BF855\00005109110000000100000000F01FEC SUCCESS Type: REG_SZ, Length: 134, Data: C:\Program Files\Common
Files\Microsoft Shared\OFFICE15\FLTLDR.EXE
19:22:49,7118849 WINWORD.EXE 1484 RegCloseKey HKLM\SOFTWARE\MICROSOFT\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\FDFFB7C3B3B7DA048B21B3A72D1BF855 SUCCESS
19:22:49,7118949 WINWORD.EXE 1484 RegQueryKey HKLM SUCCESS Query: HandleTags, HandleTags: 0x0
19:22:49,7119023 WINWORD.EXE 1484 RegOpenKey HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BF574A30F66E6D54186C7F15B116E7A3 SUCCESS Desired Access: Read
19:22:49,7119123 WINWORD.EXE 1484 RegQueryValue HKLM\SOFTWARE\MICROSOFT\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BF574A30F66E6D54186C7F15B116E7A3\00005109110000000100000000F01FEC SUCCESS Type: REG_SZ, Length: 100, Data: 20:\CLSID\{000C0126-0000-0000-C000-000000000046}\
19:22:49,7119203 WINWORD.EXE 1484 RegCloseKey HKLM\SOFTWARE\MICROSOFT\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BF574A30F66E6D54186C7F15B116E7A3 SUCCESS
19:22:49,7119295 WINWORD.EXE 1484 RegQueryKey HKLM SUCCESS Query: HandleTags, HandleTags: 0x0
19:22:49,7119369 WINWORD.EXE 1484 RegOpenKey HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\017CCC9DE12773C4FAD559D2951B14C6 SUCCESS Desired Access: Read
19:22:49,7119466 WINWORD.EXE 1484 RegQueryValue HKLM\SOFTWARE\MICROSOFT\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\017CCC9DE12773C4FAD559D2951B14C6\00005109110000000100000000F01FEC SUCCESS Type: REG_SZ, Length: 128, Data: 22:\Software\Microsoft\Office\15.0\User
Settings\Mso_Core\Count
19:22:49,7119544 WINWORD.EXE 1484 RegCloseKey HKLM\SOFTWARE\MICROSOFT\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\017CCC9DE12773C4FAD559D2951B14C6 SUCCESS

I'll do that, I'm however still interested if somebody can confirm the excessive registry queries.
As a brief test, I captured winword.exe (2013) registry-reads on my Win8.1 pc (64bit Windows), with ProcMon.
this is over a capture period of less than one second
2092 of 2352 contain "component" in the reg path
this is when I have winword open and whilst "File, Export" is displayed (this is what offers the export-to-PDF option)
vs. 168 registry operations in an interval of 10 seconds, by winword.exe, if word is simply "running in background with an open blank document"
I'm not sure if that is useful, but it seems an awful lot of registry reads/writes from an application which isn't apparently doing anything at the time..
EDIT: similar registry read/write rate, when save-as-pdf is added to QAT (again sitting idle on a blank document). the registry read/write rate drops back down to 160 if the save-as-pdf feature is then removed from QAT.
Don
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Publish as PDF lag issues

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