Publish/Preview not working in Captivate 4
Hello,
One of the people on my team suddenly cannot preview or publish a Captivate project. She has been working on several projects and has not had an issue until recently. We have taken the project files to another computer and tried previewing and publishing them there, and we are able to preview and publish them without any problem. So it seems the problem is on her end.
We have tried re-booting the laptop and even re-installing Captivate, but she continues to have the issue.
We are running Captivate 4 on a Windows XP environment. We all have 4GB of RAM installed.
Thanks for any insight or help you can give.
Tim
We got the "Adobe Captivate could not open ".cp" because of permission error” message and were unable to open our file. We solved this by moving the file to a local drive and working on it from there.
Prior and subsequent to this, we were also unable to preview or publish our file. We solved the Preview problem by creating a new blank presentation and importing slides three by three. After each lot of imports we checked to ensure the presentation was able to be previewed.
Just when we thought we’d solved it, however, it then still failed to Publish!
(Along the way we’d also tried replacing the user profile, opening it on a different PC, turning off Auto Play and changing the Preloader and deleting all text captions.)
Finally we created a copy of our presentation, and starting from the end went through and deleted slides one by one, attempting to publish after each deletion. After deleting approximately 10 slides we isolated the corrupt culprit and were able to delete it from the original presentation and replace it.
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From: Lilybiri <[email protected]>
To: Brenda Dersham <[email protected]>
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