Publishing Captivate quiz using RoboHelp HTML 9

I am trying to publish a quiz made with Captivate 4 using RoboHelp HTML 9 webhelp pro output. The quiz is saved on a network drive and I tried to link out to it from Robohelp but that did not work so I imported the quiz html file into Robohelp and I can view the quiz using the goggle tool in Robohelp but when I publish the screen is blank. Does anyone know what I am doing wrong and how to get it to work? This is my first time trying to use Captivate with Robohelp.
Thanks,
Chrissy

Did you also import the SWF and JS files as well as the HTM?

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Trouble incorporating Captivate movies into RoboHelp HTML projects

This is for RH 7 HTML.
I have been trying for quite a while now to add some Captivate tutorial-type videos to my help projects. I have recently been able to do this, however, the video additons greatly increased the size of my help file (it went from probably 7 or 8 MB up to 29 MB).
Here's how I added the movies.
Created a new topic just for the multimedia movie
Inserted the video (which was saved as an .SWF - Flash - file, since this is what the help file instructs you to do) and added it to the new topic
Created a link to this new topic in the topic from which I wanted to launch the video and chose to have the video open in a new window
Saved everything and tested it out to make sure the video would run when called
The video runs OK, though it is a little on the large side and is still a bit blurry/fuzzy. I've also had to provide special instructions to any users who wish to view the videos (maximize the RH display window, make sure the resolution on the monitor is set to at least 1024 x 768, choose to allow blocked content if prompted, etc) So, the main questions I have are,
What's the best way to add these videos to a help file without having the file size go through the roof and so they'll still display properly (clear and legible)?
Is there a smaller, more compressed format that can be used that will still allow for a clear display?
Should I embed the videos in the actual help file or place them somewhere else and link to them externally?
I would greatly appreciate any insight, advice, and expertise in this area, since my manager is a huge proponent of having these videos incorporated into the help files.
Thanks very much in advance for any guidance you can provide.
Sincerely,
Dave

Hi Dave
Hopefully Willam won't mind my chiming in here.
When you publish a project from Captivate as SWF, you also have an option to allow Captivate to create an HTML page for you. In fact, the option is typically enabled by default and you have to specifically disable it. At that point Captivate warns you that the movie may not display correctly if you do this.
So if you want the HTML page all set up, you just leave that option selected in Captivate. Then in RoboHelp, you import both the Captivate created HTML page as well as any files such as SWF or FLV you need.
Hopefully this helps... Rick
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Can't Import HTMLHelp Project using Robohelp HTML RH8

We have an HTMLHelp project that contains over 1000 HTML pages that are grouped into subfolders under the main project folder. Currently, we use the HTML Workshop to create/maintain the project files and generate the master chm. The master chm also includes baby chms that are generated using DocX or a home-grown program. Going forward, we want to start using a Help authoring tool . We downloaded a trial version of RH8. We clicked the Import option to import the project and received the following error: "The parameter is incorrect". I checked the forum and saw that other people also received this error message but for different reasons. Can you help us move forward so that we can evaluate RH8? Thanks.

Welcome to the forum.
Sorry, your post fell into the "mm, take a look at the weekend" category.
I've not seen the problem you report in connection with importing a project but it's not a RoboHelp project you are importing but you are using that option.
You have CHMs so try Reverse Engineering them. See that topic on my site. Try Method 2 first.
There is also a topic on Merging Help and the RH8 version includes merging CHMs.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Captivate demo in RoboHelp HTML

I put a Captivate demo in the RoboHelp file. It works fine. The only problem is the size. The demo is larger than the RoboHelp window and requires the user to scroll down and side ways to see parts of the demo. Also, because of the size, the Stop, Play, Pause buttons and Progress bar don't appear.
Is there anyway to make the demo's size smaller (doesn't require alot of reducing) and to make the buttons appear on the bottom of the screen? Is this a RoboHelp problem or something that I can adapt in Captivate?
Thanks,
Judy

Hi there
Answers have been offered to the thread you cross posted to the RoboHelp forums.
Click here to view the thread.
Cheers... Rick
Helpful and Handy Links
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SorcerStone Blog
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RoboHelp HTML 9.0.2.271 crashes when opening .htm files

Hello. I'm using RoboHelp HTML 9.0.2.271. When opening a certain RH project (I have three that I access regularly), the project opens fine, but when I try to open any of the topic files, RH hangs/crashes. I can perform any other tasks in the project (generating, publishing, updating the browse sequence, etc.), but I can't open any .htm files. In trying to fix this problem, I have:
Updated from 9.0 to first 9.0.1 then 9.0.2
Renamed the .cpd file
Imported one of the topics in the crashing project to a project that isn't crashing
Updating and renaming the .cpd file didn't work and importing the topic into a healthy project allowed the topic to open (so the topic doesn't seem corrupt).

Also using 9.0.2.271, I had exactly the same problem: open project, double-click a topic in the Topic List pane... crash.
However, immediately after opening the project I had Windows 7's blue 'busy' doughnut symbol constantly flashing under the mouse pointer. This is described (for RH8) in Peter Grainge's description on his excellent website (RoboHelp > Opening RoboHelp Projects). The same topic mentions the .hhp file, so I checked the contents of mine...
At the very end, in the [MERGE FILES] section, it listed two other .chm files; one which was supposed to be there, and one which was not (Dummy.chm). I had merged Dummy.chm only during the early testing stages of my project, and had long since removed all references to it from my project. I have no idea why it was still listed in the .hhp file.
I deleted the reference to Dummy.chm from the .hhp file and regenerated the project... and Dummy.chm reappeared in the .hhp file! After deep-searching my project files using NotePad++, one remaining reference to Dummy.chm was also listed in the .xpj file:
<file>
<name>Dummy.chm</name>
<comments></comments>
</file>
So I manually removed those lines and saved the .xpj using NotePad++, reopened the project using RoboHelp, and regenerated. The rogue reference to Dummy.chm is now gone. I have opened, saved, and closed the project several times and it now seems to be reliable.
Probable cause of bug: I had recently performed a cleanup of my project folder and deleted Dummy.chm, but unknown to me I suspect RoboHelp was still looking for it when opening the project, hence the permanent 'busy' doughnut and the crash when trying to do anything else, like opening a topic.

Webhelp Pro - RoboHelp HTML 8

Hi,
I have very recently started to use RoboHelp HTML 8 and also have Server 8. I am currently creating some test projects so I am able to provide a feel for what the tool can do etc. I have managed to publish a project to the server, however I would like to have Webhelp Pro as my Primary layout, when I do this I lose my contents page but the content can be found through a search.
Please could someone advise why my contents page will not appear when I publish to Webhelp Pro as opposed to normal Webhelp?
Thank you.

Hi,
I have been trying various things and this now seems to be fine and the contents are showing when I publish the project using Pro.
Thank you for your help with this!

Importing MS Word into RoboHelp HTML / TOC Creation/ CHM output?

Hello,
I am a newbie to RoboHelp 8 and am trying out the Adobe Technical Communication Suite 2.5, and have a Windows 7 (64 Bit) OS.
At the moment, I have a single 40 page word document (MS Word 2010) that I would like to bring into RoboHelp 8.
With that said, I create a blank project, and then import the document. But, when I try to generate and view a help file, I am not seeing the table of contents. I have even done the AUTO TOC and verify that the links correspond to sections and sub-sections etc. - but still no TOC.
In addition, for some reason it brought in each of my figures twice, so that I have two figure 1s, two figure twos and so on.
Finally, it gave me an error message and was complaining about WidgetMax:
"Compilation failed while compiling http:\www.widgetmax.com."
I am not sure what that is about either.
Okay, one more question. Is there an easy way to break up all the sections/sub-sections into unique topics before or during inport into RoboHTML? It seems that RH 8 really needs to have multiple topics versus one long topic, containing what was formerly a MS Word document. What is the best approach to making that happen?
Overall, I am looking for a nice automated system, whereby I can take developer created documents (from protected MS Word templates) and bring them into RoboHelp HTML (version 8). Hopefully, I will not have to break apart the entire MS Word document first, before bringing it into RH 8.
Thanks for taking the time to answer the questions from a newbie.
-J

Hi there
My own guess is that you created a project using one of the supplied templates. Specifically, the Application Help template. This template already has a CHM window defined that contains a link to the WidgetMax.com site. When a link to a web site is defined in a CHM window, the compiler will squawk about it because it cannot resolve the link to a local HTML page. So you may safely ignore the message.
As for importing the Word content, you have some decisions to make. How do you want to edit the content after you get it into RoboHelp?
After you import you will abandon Word and make any changes to the documentation only using RoboHelp HTML.
You will continue to maintain the Word document using Microsoft Word and you will want to update RoboHelp HTML to reflect the changes
Depending on the avenue you wish to take, you will have different options for splitting the Word content into individual topics. Once we know which option you wish to use we can offer more guidance.
Cheers... Rick
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RoboHelp HTML 9 Webhelp Layouts include all (unnecessary) project files

I am currently using RoboHelp HTML 9 on Windows 7 Pro. I have administrative rights on the computer.
My current project contains over 30 different webhelp layouts with 30 different TOCs that are all based on the different functions in a web-based application for a client. The project also includes over 30 different print layouts based on the same TOCs. I use build conditions to specify what I want to appear in the webhelp and print layouts. My project is organized into basically three main folders that represent Tasks, References and Concepts (as close to DITA as I can get this client). Each of these main folders has a subfolder named after a function and it contains the topics and screen captures that relate to that specific function task, function reference or function concept.
I created each webhelp layout in the SSL pod based on the specific TOC that was created for the function. In the WebHelp settings, I specified the TOC in the Content section along with enabling the "exclude unreferenced topics from output" and "exclude unreferenced baggage files from the output" options. In the Navigation section, I selected the appropriate skin that I customized along with enabling Contents and Search options with adding the About box.
With these settings my problem is that ever single webhelp layout includes all of the files in the three main folders, even when they are not referenced in the TOC. This has caused my outputs to explode in size because of the unnecessary folders filled with files (topics and graphics). How can I compile the webhelp layouts so they only output the files referenced in the TOCs and not every single file in the the three main project folders?
Any suggestions will be greatly appreciated because my client is not local and I have to send these files to them over the internet.
Thanks in Advance!

"Exclude unreferenced topics from output" starts by excluding topics that are not in the TOC etc. However if a topic in the TOC has a link to a topic that is not in the TOC, the linked topic will also be included to avoid a broken link. It also daisy chains so that if the second topic has further links, that too gets included.
The idea behind this option was that people wanted TOC only outputs but Adobe chose to implement it in this way. I can see why but I take the view that if that results in broken links, that is the author's responsibility. If you agree, then please follow this link and ask for true TOC based authoring.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
Meantime you will, as Amebr points out, need to create build tags and expressions. There is a page on my site that covers that.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RoboHelp HTML 10 is taking one of my topic files and copying it multiple times.

I am using RoboHelp HTML 10 to update a reference project with about 1,500 topics in it. Today, I created a new topic with several internal bookmark links. I have edited this topic file several times and saved it without any problems but late today, when I wanted to save the file and close the project, RH gave me an error message about the file name being too long and the TOC reference was too long. This error message repeated over and over so I used Task Manager to kill RH and I rebooted my PC. When I got RH running again, I discovered 40 copies of the topic file listed in the Project Manager window. Each file name is a unique creation made up of the original topic file name and one or more of the internal links. Here is a sample of the names:
Ultimate_Data_Display.htm (topic file with several bookmarks)
Ultimate_Data_Display.htm#View_Data (no .htm suffix - when I open one of these files using NotePad, the file contains an exact copy of the original html code)
Ultimate_Data_Display.htm#View_Data#Detailed_View
Ultimate_Data_Display.htm#View_Data#Detailed_View#Summary_View
The file names get longer and longer until the 260-? character limit is reached.
RH appears to be parsing the topic file, pulling out the bookmark code, concatenating various bits together and then saving copies of the original file under these new names. Perhaps this is occuring because of some interaction between RH and the version control system we are using. However, I don't know what version control system we have. I have a "source folder" on my local desktop and RH is doing some type of checking in and checking out of all the files that I work on.
Any suggestions on how to stop this problem would be great, as I have several new topic files to create over the next few work-days.

This is a new one on me.
Have you tried deleting the CPD file and then working on the project?
Where is the project located?
Does your working environment have a backup tool running all the time, such as Memeo?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RoboHelp HTML does not generate .chm file

We have a large help system for F1 help with about 2,000 help
topics in about 50 different Word .doc files. We had used RoboHelp
for Word previously, but with the goal of generating a single .chm
help file, we tried using RoboHelp HTML to change the Word .doc
files to .htm files. RoboHelp HTML does this conversion and creates
2,000 .htm files.
When we try to generate the .chm file for the help system,
RoboHelp for HTML does not respond and does not create the .chm
file. Is RoboHelp HTML not capable of handling such a big help
system? Are there any workarounds to generate the .chm file
successfully?

Peter, thanks for your input. Here's where we are. We opened
RoboHelp HTML and converted the Word docs into .html files. Then we
were able to generate the .chm file (it worked this time) using
RoboHelp HTML. We have about 50 .gif images, and no external links.
The actual number of HTML files with help topics is close to
4,000 for this F1 field help in our application. Ideally, we would
love to have a master project with sub-projects, but it doesn't
appear as a practical alternative. The .hh file (for F1 field help)
is generated from the application by the developer and given to us.
In order to have a master project and slave projects, we
would have to manually split that automatically-generated.hh file
into individual .hh files, true? That means we would have to
correlate which .html help topic file corresponds with which map id
number, then chalk out how we want to divide the .html help topics
into individual projects that correspond to their .hh files?
This help system I inherited is 10 years old, and the
resource time we would spend (if we chose to modularize this help
system) would be gigantic in scope. If there is a simpler and
efficient way to modularize our F1 help system, I would love to
hear about it!

Very slow Word file import on RoboHelp HTML 8

Hello,
I am currently using RoboHelp HTML 8.0.2 on Vista 64-bit and when I import Word files (both .doc and .docx) it takes a really long time to complete (10-15 minutes for a 200pg/50topic/10MB Word file). Is this normal? At the end of the process it says "Updating Word file..." on the progress bar, and hangs up here for ~10 minutes. What exactly happens during this stage?
The Word file has a bunch of pictures and equations in it, was made using Word 2007, and is a pretty normal file otherwise.
Let me know if you guys need more information.
Andy

That is a pretty big document but it does still seem quite a time. You don't say what happens if you import smaller docs into a test project. Is the doc local?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Robohelp HTML 2002 to Robohelp 9

We are currently using Robohelp HTML 2002 and want to upgrade to the current version (though we know our version is so old that we'll have to pay for entirely new licenses, rather than upgrade licenses). We have quite a few projects created through 2002, though, and would like to confirm that they'll be able to be opened and modified with Robohelp 9? Does anyone have any knowledge about this? Thank you.

So you are moving from the slate version to the digital version and wondering if it will all go well.
The good news is that you will be able to open the project but given the number of versions in between (probably the record number that I have seen), it's just not possible to say whether or not you will hit problems. You may, you may not.
The most likely area is with lists, if you have any. What will happen is covered on my site and it's not as difficult as it may appear at first. We will help you here if you get stuck on that one.
What I would do is created zipped copies of your projects before you upgrade them. That stops you accidentally opening the backup in the later version. You can download the trial version and I suggest you install that on a different machine while you transition from 2002 to 9. Later versions can co-exist although I would still not put a trial on a production machine.
You can apply Service Release 902 to the trial and I recommend you do.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Topic headings not showing in Firefox, with RoboHelp HTML version 8 WebHelp

1. I have just upgraded a customer's Help project to RH8, with a WebHelp layout.
The finished WebHelp Guide works fine in Internet Explorer 8.
But Firefox 3.0.1.5 (latest update) does not show topic headings (style Heading 1) where they are automatically linked to the Topic Properties > Topic Title.; i.e. the topic heading is a Field {Title}, using rh-variable_start name="title" etc. Firefox only shows the topic heading if the heading exists as text in the WYSIWYG field.
I checked a backup copy of the compiled WebHelp that I had generated using RoboHelp HTML version 7, and this works OK - all topic headings that are fields display OK in Firefox.
2. Also, some images (.gif format) do not display in Firefox that is generated by RH8.
Any ideas, anyone?
Philip

Hi,
Note: All I post here are my findings. I didn't test all DHTML effects and I'm not a javascript guru, so I may be wrong.
As far as I can find, this behaviour is defenitly a bug, although it's not related to headings, CBT's or images. This is what I found:
Whenever you have multiple DHTML-effects that kick in on load, Firefox only displays the one that is defined first in the topic. In the bottom of the topic, you'll find a script like this:
<script type="text/javascript" language="JavaScript1.2">//<![CDATA[
    if( typeof( InitEffects ) != 'function' ) InitEffects = new Function();
    InitEffects('img1','x-on-pageload: fadein();');
    InitEffects('h11','x-on-pageload: fadein();');
    InitEffects('h111','');
//]]></script>
In this case, the image with id img1 is loaded first and displayed correct. All subsequent effects (heading with id h11) is not displayed. Putting the heading in front of the image will show the image, while the image is not displayed.
I suspect that the effects are not correctly parsed into
if ((gbBsNS6)&&(srcObj.addEventListener))
        srcObj.addEventListener( noOn.toLowerCase(), new Function("event", newHandler ),false);
on line 2994 and 2995. Changing or deleting line 2995 effectively removes kills on load effects (ie not showing anything with an on load effect) as expected.
If you also use DHTML effects and find the same behaviour as Philip, please post a bug report.
Greet,
Willam

RoboHelp HTML v. Word

I have recently been tasked with building a "just in time"
resource for a call center. I will need to develop three
independent projects for the resource, two of which are for
different platforms that we conduct business on and the third will
be a general company guide/glossary. I want to merge the three
projects so all 40 people that will use the resource have access to
all three sets of information from one location.
I have a choice of RH HTML v9 and RH v 5.X to build the
projects with. I am new to RH in general and don't really know
which version would be best for this task. Any suggestions?

Hi Phil
Personally, I would respectfully disagree with that
observation.
My viewpoint is that if you learn the Word way first, it
becomes more difficult to transition to the HTML version. Whereas
if you only learn the HTML version, the process is simpler. I speak
from the view of one that came from the Word version. I began using
RoboHelp back in 1992 and all that existed was the Word version. It
took me a while to grow accustomed to using RoboHelp HTML.
Then again, maybe I'm just a slow learner.
Cheers all... Rick

Office 2007 and RoboHelp HTML 8

We've been asked to upgrade from Office 2003 to Office 2007. I've checked the forums but all of the discussions were dealing with older versions of RH. Has anyone had issues using Robohelp HTML 8 with Office 2007?

If you never have to use RH for Word or import or export to Word files then this is a non-issue. Even if you have to any of these things RH8 has been tested using Office 2007. It might be best if you outline a few specific instances whereby you need to integrate RH8 with Office 2007, download the trial and have a play. It is fair to say that the takeup of Office 2007 is less than Office 2003 and that not all RH users use the interface with Word.
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Publishing Captivate quiz using RoboHelp HTML 9

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