Publishing error (failed to connect to server)

Using X5, I am trying to publish to our help server (web help
pro), but getting a message in the output window "Warining: Failed
to publish to 'yourserver'. reason: Failed to connect to server.
All my permissions are set up as described here:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=rb_e01
So... I ran a packet sniffer and then tried to publish
again... and saw that the publisher attempts to access
http://yourserver/robo/robo.dll?mgr=sys&cmd=svr
When I try to access this address in a browser, I get a 401 error
with the message below.
+----------------------------------------------------------------------------------------- ----
|Server: unauthorized
|Unauthorized due to ACL on resource
|
|This error indicates that the credentials passed by the
client do not have access to the particular resource on the server.
This |resource could be either the page or file listed in the
address line of the client, or it could be another file on the
server that is |needed to process the file listed on the address
line of the client.
|
|Please make a note of the entire address you were trying to
access and then contact the Web server's administrator to verify
|that you have permission to access the requested resource.
+--------------------------------------------------------------------------------------
However, if I try to access that address _on_ the server (
http://localhost/....) I get some
nice XML:
+--------------------------------------------------------------------------
|
|<?xml version="1.0" ?>
|- <mrs xmlns="
http://www.ehelp.com/mrs/xml/serverinfo/">
|- <head>
| <url host="localhost" ip="127.0.0.1" version="4.00.083"
/>
| <publish type="httppost"
script="/robo/bin/WPSHost.dll?PUBLISH" />
| <serverapi url="
http://localhost/RoboAPI.asp"
/>
| <admin url="
http://localhost/robo/Admin/"
/>
| <projects url="
http://localhost/robo/Projects/"
type="httppost" script="/robo/bin/WPSHost.dll?PUBLISH" />
| <documents url="
http://localhost/robo/Documents/"
/>
| <reports url="
http://localhost/robo/Reports/"
/>
| </head>
| </mrs>
+--------------------------------------------------------------------------
I can not seem to figure out what ACL is incorrect. I tried
running process monitor (from winternals), and did not see anything
helpful. The IIS www worker process seems to access all the robo
files/registry without error.
Has anyone else had this problem? Can I get some guidance on
how to resolve? We are about to purchase support incidents, but the
sooner I can resolve, the better.
Any help appreciated. thanks,
ajperrins

I'm afraid I won't be of much help except to say that this is
a classic permissions issue. I have to assume you've checked and
double-checked the link referred to in your post (which is a good
one).
You might also try this technote:
Publishing
to RoboEngine
In helping others troubleshoot this, it sometimes turns out
that there are firewall issues that are not obvious especially if
you are in a large organization crossing many domains from author
to server. Are you the ultimate "server admin" or is there someone
in your organization's network admnistration who could help resolve
the permission issue?
Sorry I can't be of immediate help.
john

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