Publishing Probs to Connect Pro

I am a new Captivate user with Mac OS 10.6.4 and the recent elearning Suite2. I have searched the threads but no joy for my question.
I created a project in captivate and chose the Publish Adobe Acrobat Connect Pro metadata and clicked all the appropriate boxes in Publishing Preferences, such as publish project files, zip project files and publish video files .flv
It appears that my Connect Pro does not like the .cptx of the captivate file. I know that it likes the file to be one of the following formats: *.ppt, *.pptx, *.flv, *.swf, *.pdf, *.gif, *.jpg, *.png, *.mp3, *.html, or *.zip.
Any help would be super!!
Thanks again, Ted

Hi - we have had that issue as well and I can't tell you it
was resolved, but can tell you a workaround.
What we have done is simply publish the zip files to the
desktop, and then upload into Connect Pro as Content. That has
worked every time (knock on wood).
hth,
jon

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Error when publishing to Adobe Connect Pro

I am using Captivate 5 and when I publish to Adobe Connect Pro I get the following error message. Any help would be greatly appreciated.

Connect 7 didn't support MP4 video content, as I recall. Another issue is that Connect rooms are using Action Script 2 (AS2) while Presenter 9 uses AS3, and the two code languages don't play well together. You don't mention if you are using the meeting application to display the presentation, but it is worth mentioning. If the presentations are stand alone, then the AS3 issue should be non-existent, but the MP4 support may be.
Is there a reason you haven't updated the Connect software to Connect 9 (or at least Connect 8.1 where the Connect application became AS3 as a whole and supported MP4 content)?

Video playback issue for Adobe Presenter 9 when publishing to Adobe Connect Pro 7

Hello!
I am having an issue with video playback for Adobe Presenter 9. When I preview the presentation on my computer there are no issues with any of the MP4 videos that I have loaded into my presentations. However, when I publish the presentation to Adobe Connect and access the URL the videos are either delayed or do not appear at all. We are using our own Adobe server which we purchased in 2008, along with Adobe Connect Pro 7. We recently updated our Adobe Presenter software to version 9. Is there an incompatibility issue between Adobe Presenter 9 and our current Adobe Server/current version of Adobe Connect? Or do I need to do something different in Adobe Presenter when importing the videos? Note: I have tried FLV videos and had the same issue.
We are trying to launch of series of webinars (each webinar has between 15-42 slides), which was the whole purpose of updating our Adobe Presenter and Adobe Captivate software....hopefully we can resolve this video issue.
Thanks!
Dana

Connect 7 didn't support MP4 video content, as I recall. Another issue is that Connect rooms are using Action Script 2 (AS2) while Presenter 9 uses AS3, and the two code languages don't play well together. You don't mention if you are using the meeting application to display the presentation, but it is worth mentioning. If the presentations are stand alone, then the AS3 issue should be non-existent, but the MP4 support may be.
Is there a reason you haven't updated the Connect software to Connect 9 (or at least Connect 8.1 where the Connect application became AS3 as a whole and supported MP4 content)?

Publishing to Connect Pro problems...

I have created a lesson that runs perfectly in preview mode, however I am seeing critical problems involving embedded animations, once it is published on Adobe Connect Pro.
The issues are:
- Slide 15 animation audio is 'occasional' playing on slide 13 - why?
- Slide 18 animation does not auto start. Clicking the embedding animation play button does nothing.
All other embedded animations work properly.
Any thoughts?

Hi Shawn
Is this by chance going into Connect via Presenter?
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Does the file format differ when you Publish locally to hard drive vs. to the Connect Pro server?

I notice that when I publish locally to my hard drive to review a set of slides, I see a folder full of files. If I click on index.htm within the folder, I can launch the slides.
When I publish to the Adobe Connect Pro server, I merely see a url for the link to the course.
I'm not sure what this url link represents (as far as the file format is concerned):
Has the presentation been converted to different file format than what is published on my local drive? If so, what format is it in?
If the presentation has not been converted, does the directory structured published to my local drive get replicated on the Adobe Connect Pro server, and the url is merely a link to the "starting file " within that folder (say, index.htm)?

The published output does not differ between publishing locally and publishing to Connect. The URL on the Connect server does, ultimately, point to the Index.htm or viewer.swf file.

Problem publishing to Connect pro server

Okay here is the problem.
I have embedded some .swf files into captivate and got them to work. (that was a real drama)
Now the problem is when I upload captivate to my hosted connect pro server it does not play the embedded content.
Can anyone help with that?

Hi there
My guess is that even though you "Embedded" the files, they still need to exist in the same folder location in order for Captivate to play them. I'm assuming you have already looked at Edit > Preferences > Project > Publish Settings and you are certain none of the check boxes have been selected for Externalizing the resources.
Aside from that, my only suggestion would be that I understand Connect Pro doesn't really behave like a typical server you may encounter. But it does allow you to upload different files. Each file then receives its own unique URL after you upload it. So perhaps you can upload the individual SWF files, then determine their respective URLs. Once you know their URLs, use their URLs in Captivate as the reference. Once you do this, I believe Captivate will then be able to locate and play the SWF.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Publishing to Connect Pro 7

We are getting an HTTP Error when attempting to publish a
presentation from Presenter to Connect Pro 7.
Unable to connect to the server. (12032)
The folder gets created on the server but no content is
uploaded.
Any suggestions?

Hi - we have had that issue as well and I can't tell you it
was resolved, but can tell you a workaround.
What we have done is simply publish the zip files to the
desktop, and then upload into Connect Pro as Content. That has
worked every time (knock on wood).
hth,
jon

Publishing to the Adobe Acrobat Connect Pro server - two questions:

I publish Captivate output to the Adobe Acrobat Connect Pro server. I have two questions:
How do I publish content so that users open up the output in full screen mode?
How do I publish content so that users open up the output in their flash players instead of their browsers?
As is well know, varying browser toolbar setups can make or break if your content fits on to the screen.
Thanks!

Hi there
I'm unsure if you are asking about this as it relates to Connect Pro server or not?
If you are asking if there is a way to open a Captivate presentation in Full Screen from Connect Pro, I do note that during Publishing, in the dialog the option for full screen mode is disabled. (which is odd because the first time I checked, the option was actually enabled!)
Again, speaking in terms of deploying the content via Connect Pro server, I am unaware of a way to coax Connect Pro into presenting as a SWF only. At least, not if you are publishing to it from Captivate. I did test by publishing a SWF from Captivate to a local folder on my hard drive. Then from inside Connect, electing to upload only the SWF. That seems to work. But again, you really don't have any control over the size of the window that opens. At least as far as I can tell. (I'm somewhat of a Connect novice)
Perhaps you might locate the forums for discussing Connect and ask the questions there?
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Variables and Actions in Adobe Acrobat Connect Pro

Hello Gurus,
I have been searching different forums around the net for three days, so I am really frustrated since I cant find anything related to this, and I am even thinking if this is really possible.
I'll try to explain what I wanted to make. I am using Captivate 4 and publishing my content through Adobe Acrobat Connect Pro server. I want to use this "Variables and Actions" Feature of my current version of Captivate. Now, I want that when my user open a training which she is enrolled with, I want her name to appear on the content, like "Hello Irish" something like that, without requiring her to log on her name. How could I make use this variables and actions in captivate 4 to get automatically the "first-name" variable of my user in Adobe Acrobat Connect Pro of my user?
Is this possible guys?
Thanks.
Troy

Hi,
I am looking at Connect Pro right now, and as I can see it on its default page it displays the name and lastname of the logged user, moreover, there is a part where you could either invite existing user, or create existing user, as mentioned in this link: http://help.adobe.com/en_US/AcrobatConnectPro/7.5/Using/WS5C856274-D671-4665-9CD0-29868C89 60F2.html so I am thinking If maybe there could be a way where I can retrieve the "first-name"of the user through Variables and Actions of Captivate. Since I am trying to avoid prompting the user to type in their first names, I wish to do automatically, that is if it possible.
Thanks.
Troy

Help! Problems when updating content on Connect Pro site

Hiya,
I've been updating web links in existing training packages on our connect pro site but when I got to re-publish and update the existing content, I have issues.
Each time I re-publish, different things happen. I either get slide audio but no visual or I get visual with no audio or I get nothing but the Adobe Presenter loading symbol! It's driving me crazy... does anyone know what I'm doing wrong or how to fix the problem? Any suggestions would be welcome.
Thanks
Specifics:
Adobe Presenter version 7.0.5
PowerPoint 2010
Windows XP
Adobe Connect Pro 7 (I think!)

well, there you have it – a classical if then loop.
seems i'm still stuck somewhere in the middle of the amavisd.conf nightmare. had amavisd-new 2.4.5 / spamassassin 3.1.8 up and running after a real nightmare (which had to do with daemonize=1).
after i tried to get up-to-date with amavisd-new 2.5.1 and spamassassin 3.2.1 i saw the same problems (see below) again, while launchd tried to get amavisd started.
Jun 15 05:14:11 mail launchd: org.amavis.amavisd: exited with exit code: 2
Jun 15 05:14:11 mail launchd: org.amavis.amavisd: respawning too quickly! throttling
Jun 15 05:14:11 mail launchd: org.amavis.amavisd: 9 more failures without living at least 60 seconds will cause job removal
Jun 15 05:14:11 mail launchd: org.amavis.amavisd: will restart in 10 seconds
remembering the previous troubles, i double checked all things, which could be set wrong (daemonize, etc.) and all was well. tried a second install and all to no success.
later i had the idea, it might be the new amavisd.conf, which troubles (why ever) the startup. so i used the v2.4.5 one and lo and behold, it worked. but why? what is so strange/new/different in 2.5.1, that the startup of amavisd gets broken?
now i read, that they changed a bunch of stuff and i certainly would be using the newer versions conf file, but it seems i don't get it right configured. i'm on the latest updated 10.4.9 server with all fixes installed. every service is working, mail gets in/out and gets even tagged.
well, i didn't do the setup with the 2 users junkmail/nojunkmail yet. is it really necessary to set them up as local users? can't they be handled as every other user which has mail enabled via wgm?
anyone can help me here? thx.
Various Mac OS X (10.4.9) Mac OS X Server (10.4.9)

How do I publish to Adobe Connect?

I want to experiment with using Connect (or Connect Pro?) as both an LMS and distribution platform for webinars an e-learning content created in Captivate 5. I have successfully created my trial account in Adobe Connect, and received the email with my account information. But that doesn't seem to correspond to the information in the publish dialog boxes in Captivate. The "change server" button leads me to a dialog box that asks for name and URL. What name? what URL? (I have tried the names and URL from the email I got about my trial membership, but when I try to publish, I get a meaningless error message that "the resource does not exist."). Any suggestions?
I can't believe how undocumented this is! The Connect website, for example, features oodles of information about creating content in Presenter... but none about Captivate.

Sign in using the same Adobe ID you used to sign in to the Folio Builder panel. Your app will appear in the library.
http://help.adobe.com/en_US/digitalpubsuite/using/WS9293e1fb3b977c5c7b1f65ad12f28224932-7f f6.html

Major Problems with Captivate 5.5 and Connect Pro

I have a bunch of quizes that have 30 random question slides. Each slide pulls from various question pools. All of these quizes where created in Capitivate 5 and converted to Captivate 5.5.
My problem is that Captivate 5.5 is corrupting my quizes and preventing me from posting them to my Connect Pro server. If I fix the quiz to where it will post CAptivate 5.5 will eventually corrupt it again.
When I try to publish I get a "Failed to publish your project to the Connect Pro Server. Verify your Network Connection and then retry."
Also Connect Pro starts throwing up errors about my number of concurrent users has been exceeded. That is impossible since I have not release any training yet to anyone other than myself.
I did not have any of these problems until I upgraded to Capitvate 5.5.
I am about about two more errors away from abandoning Elearning as a career and going back to marketing and design. I have not seen one elearning product out there adobe or not that's not riddled with bugs. I though using Connect Pro and Captivate together would work because they are both made by Adobe.
ANy Ideas? I at the edge.

I just realize something. If I open a CP 5 file with quizzes save as a CP 5.5 with out making changes to the quiz it will publish with no problem. However if anything is changed on any question pool slide the project will no longer publish to Connect.
Every question has to be changed because Captivate 5.5 messes up all of the text alignment and some of it runs off the stage area and is not visible.
This is ridiculous. I should not have to rebuild all of my project files every time I upgrade.

Articulate Storyline courses in Adobe Connect Pro 7.5 don't resume when learner closes and revisits

Hello,
I'm brand new to this forum, so please forgive any breaches of etiquette, but I really hope someone from the Community can help wth a strange, somewhat random issue with some Articulate Storyline courses hosted in Adobe Connect Pro 7.5.
We have more than 20 Storyline courses that have been published and uploaded over the last year. If a learner closes the course before completing the end-of-course quiz, their progress should be saved and when they reopen the course they should see a prompt asking if they want to resume where they left off (see below). This functionality is set up within the player settings of Storyline before the course is published, and all courses were prompting to resume until a couple of weeks ago.
Resume Prompt:
Storyline Player Settings:
Around May 31, we noticed that some of the courses were starting over from the beginning slide, even if the learner had previously completed part or all of the course. I opened about 10 courses that day, and 3 or 4 prompted me correctly; the other 6 or 7 started over at the beginning. The strange thing is that all of the courses are published the same way using the following settings in Storyline (3 screens below).
Publish Settings Screen 1
Publish Settings Screen 2
Publish Settings Screen 3
The even stranger thing is that a course that didn't resume properly last week, now resumes correctly for my coworker but doesn't prompt me upon revisitng/resuming the course. On Monday I opened 12 courses and only 2 of them resumed correctly. Today I checked those same 12 courses: 5 prompted to resume correctly (including the 2 that worked on Monday), 7 did not prompt me. When my coworker opened the same 12 courses - 2 of the 7 that weren't working for me DID prompt her when she reopened the course link.
Unfortunately I haven't been able to establish any patterns as to why some courses always prompt to resume, why some courses never prompt /always restart from the beginning and why some courses prompt when my coworker opens them but not when I do.
At this point, I'm not even sure where to start, what to check or what questions to ask, so any and all help or suggestions are GREATLY appreciated.
Diana

To uninstall the add-in, go to your Start Menu, then Control Panel. Find Add/Remove Programs or Uninstall or change a program. Sort the list by name, and you should see the Adobe Connect Add-In. Select it and then click Uninstall.
I believe there was an issue with Flash Player 11.2 or 11.3 that caused the version notification to show in Connect incorrectly. If the uninstaller doesn't work, then it may need to be solved by Adobe. You can also uninstall Flash Player from the dialog shown above, though the application in the KB article is a more complete uninstaller.
The Connect 8 add-in is backward compatible, though the Connect 9 add-in is not, so be sure you don't have that. As you can see in the screen shot above, I have both add-ins installed.
Have you gone to the Test My Computer page for your Connect server? There is also the option to install the add-in there, and get feed back on what may be causing these issues? You can access that from your Getting Started page, found on the Home Page of Connect Central, Resources tab.
Or you should be able to insert your server URL in this link, http://YourServerURL/common/help/en/support/meeting_test.htm for the test page.

Captivate 4 Adobe connect pro integration problems!

Hi experts,
I am new to Captivate,( I am a flas actionscript developer)
I have the following troubles in integrating a course built in Captivate 4 to Adobe connect pro server.
I tried directly uploading the course to connect pro while publishing from captivate.
1. I cannot open any associated HTML files from Published course.(I am using external html files for glossery etc)
How can upload/integrate external html pages with my course.
2. Slide level tracling or bookmarking or even quiz reporting is not working.
What are all the tracking possible in connect pro? How can it be done?
Please help me.
Thanks.

Sure, you can overwrite the previous version or save it as a
separate version with a new URL.

Does Articulate Quizmaker display questions when published to Adobe Connect?

This may have (probably has) already been discussed in the forum, but after searching, I simply can't find it.
When publishing quizzes from other products like Adobe Presenter, Captivate, etc. into Adobe Connect Pro 7, the questions DO display when running reports. However, when I publish quizzes from Articulate Quizmaker, the questions DO NOT display.
After searching the LMS Support area (http://www.articulate.com/support/quizmaker09/kb/?cat=3), it looks like only the question ID will be published into Adobe Connect. However, that is incredibly difficult to quickly glance to understand information in Adobe Connect reports because, as much as I would like to think I am a genius, I just can't memorize what question ID's go with what question.
If this is a limitation, has anyone found a workaround or do we know if future versions of Adobe Connect or Quizmaker will offer any solutions to this?
I have attached a Word document that displays the difference for a visual. Thanks in advance for any assistance you can offer. Still love you all, either way!
Keepin' the joy,
Patti Bryant
Click the link below to view a visual:
http://dl.dropbox.com/u/37915372/Reporting%2BDifferences%2Bin%2BAdobe%2BConnect.doc

Hi there
Unless things have changed, I believe that the Right-Click ability relies on JavaScript. I suppose it's possible that Connect doesn't present things by handing off all the files involved and it is somehow wrapping the Captivate within its own wrapper and thereby ignoring the JavaScript Captivate creates that makes the magic happen.
Hopefully Lilybiri, Rod, Eric or another will come along and either confirm or refute my belief,
Cheers... Rick

Publishing Probs to Connect Pro

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