PUK locked SIM and PUK provided on "MYVerizon" doesn't work?

So I have a PUK locked SIM and the PUK that is provided on "MYVerizon" doesn't work? I've had this phone for about a week and have had no problems with it. I set up my own pin and everything but when i went to disable the pin it kept saying it was wrong until it locked up on me. I've been up for hours on this website trying to figure this out and cant.... PLEASE HELP ME!!

All you need to do is explain to the person that the phone will not operate unless activated. You cannot access any other settings until activated. The phone is carrier locked, and unless you did not indicate this in the sale, it is the buyer's problem. They would need to contact the carrier the device is locked to and see if they provide unlocking services and if they do if she qualifies. If you advertised a carrier locked device and she purchased it, then she got what she paid for.
Last item you can tell her is to check the Apple website about how to activate a phone. It explains it.

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