Purchase Creative Cloud was purchased. But the products are seen as a "Demo".

Purchase Creative Cloud was purchased.
But the products are seen as a "Demo".
Team Name: IP-ALP LLC
VIP Number: 0CFAC96E8C15C2EDB3FA
Reseller: Axoft
User info - **********
Creative Cloud Complete
What may be related issue?

Hi SpaceAlga,
Please refer the article: http://helpx.adobe.com/creative-cloud/creative-cloud-teams.html.
Regards,
Romit Sinha

Similar Messages

I just purchased creative cloud. What is the first step I should be taking?

I just purchased creative cloud. What is the first step I should be taking?
I'm unable to download the applications and I'm not sure why. I thought it had something to do with me having the trial prior so I went ahead and deleted it. And I still cannot download the applications. Am I missing a specific step in all of this? I was under the assumption that when I purchased creative cloud, it would be some sort of prompt to install the program (the way adobe normally works) then I would be able to install the applications separately.

Hi Poe7,
Welcome to the Community & thanks for being the Creative cloud member!
The first thing is to download Creative cloud desktop app which will help you to download all the apps available, go to https://creative.adobe.com/products/creative-cloud and download it.
Once downloaded, launch it and select any product to start downloading/installing within the app.
Thanks!
Ankit

I have downloaded the creative cloud desktop app, but the app tab says 'download error', download creative cloud. HOW CAN I FIX THIS

I am using a mac
I want to sign up for a subscription to adobe cc. I have recently used fully used my 30 day trial, and when I decided to purchase it, my creative cloud desktop app wouldn't let me. It kept saying I had no internet connection (I tried a few different internet connections to be sure it wasn't my internet). I then uninstalled the creative cloud, as well as all the products. For a while I kept getting error 201, and 207 when I tried downloading the cc app again.
I have now used a mac cleaner to fully remove adobe. When I tried to download it again, it downloaded fully. But when I click on the apps tab, it says 'Download Error'.
Please help!!!! I need to complete a school assignment

Brittney2_lee from your post it sounds like you are receiving a variety of download errors. You can find details on how to diagnose and resolve download errors at Error downloading and installing Creative Cloud application. You are welcome to update this discussion if you have any questions regarding the steps listed within the document.

Creative cloud is working but the webpage cannot find the files and returns a SERVER PROBLEM

What is wrong since the latest updates of Creative Cloud ??
The upload is working fine but the Webpage is mostly not reachable and returns a SERVER error.

I always use the app on my iMac, since more then one year. The Creative Cloud is then Syncing my files.
After that I can distribute by making a public link, but since the updates, I can see my folders on the web, but if I enter a folder, then comes a SERVER error.
In my synced folder on the iMac, the files are marked with the green v whats means, the file is synced withe the cloud.
Our system is not overloaded, I hev tested it with other dropbox and other cloud sites.

I have just purchased creative cloud photography plan but cannot download photoshop?

please help

Please elaborate the issue and Supply pertinent information for quicker answers:
The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
Adobe product and version number
Operating system and version number
The full text of any error message(s)
What you were doing when the problem occurred
Screenshots of the problem
Computer hardware, such as CPU; GPU; amount of RAM; etc.

I tried to install creative cloud desktop version but the installation faild

Is there somebody who can help me

Coraberends are you receiving any specific error messages? Which operating system are you using? You can also review your installation logs to determine any errors which you are receiving. Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to locate and interpret your installation log files.

I attempted to upload photos from my Mac onto my iPhone, and synced it with iTunes and the upload was confirmed, but the photos are not appearing on my phone?

Please help!

iOS: Import personal photos and videos from iOS devices to your computer
If auto play doesn't work on your computer then either fix it, or just manually navigate out to your iphone on the hard drive.
If you don't know how to do the above steps use google.

I double purchase Creative Cloud Photography plan, I want to cancel one.

Hi,
I just purchased Creative Cloud Photography plan, but I can not open my photoshop program, I didn't notice that I should wait about 15 minutes to get the subscription works.
So I purchase again the same subscription. Now I have double subscription for Creative Cloud Photography plan. I want to cancel one.
Anyone can hel how to do this?
Thank you,
Alex

Its settled now, and i already charged double for same software.
I call the customer support, send them a message many times, and my request status is WITHDRAWN because
"Your support case was cancelled because we did not receive a response
from you"
How come you guys cant solve this kind of problem?

Trying to launch Lightroom after purchasing Creative Cloud

My son and I did trials of Lightroom and After Effects. I purchased Creative Cloud. I Downloaded the Adobe Applications Manager after I logged into MY account. The Adobe App Manager shows my sons name and Lightroom is not in the line up. I try to launch Lightroom from my applications (it is there from the trial) and it asks for a Serial Number, which I don't have. Please help me launch lightroom and help me understand why my sons name appears and why Lightroom isn't in line-up!
THANKS SO MUCH!

Please remove the copy of Photoshop Lightroom you currently have installed. If you are using Windows then you will want to utilize the uninstaller in Programs & Features.
Once Lightroom has been removed you should then be able to download and install Lightroom from the Adobe Application Manager. You will need to be signed into AAM with the Adobe ID tied to your subscription for Lightroom to be visible as an option.

I purchased Creative Cloud through the Employee Purchase program. Had to reimage system. Need help reinstalling application. I have "redemption" code, but get error saying it has already been redeemed. Please advise.

I purchased Creative Cloud through the Employee Purchase program. Had to reimage system. Need help reinstalling application. I have "redemption" code, but get error saying it has already been redeemed. Can you please advise how I go about getting my software reinstalled? If I was given the serial number when I redeemed, I don't have any record of it.
Thank you,
Starla

Hi Starla Mehaffey,
I would suggest you to sign in with your Adobe ID during installation and your product will automatically recognize your membership details.
Refer this Link for any further assistance:- Redemption Code Help
Hope that helps,
Regards,
Rahul Tyagi

I purchased a student subscription to Creative Cloud. I got the confirming email. When I attempted to install the aps, kept getting a 30-day trial for all the aps. In the case of Photoshop, it was expired. How do I activate my Creative Cloud?

I purchased a student subscription to Creative Cloud. I got the confirming email. When I attempted to install the aps, kept getting a 30-day trial for all the aps. In the case of Photoshop, it was expired. How do I activate my Creative Cloud?

ChristinaW1111 for information on how to resolve the connection error preventing the active membership from authorizing then please see Sign in, activation, or connection errors | CS5.5 and later. If you have any questions regarding the steps listed within the document you are welcome to update this discussion.

I just purchased monthly plan for creative cloud. I understood the plan included photoshop. But no idea how to open photoshop app. just keep looping into screens which instruct me to purchase creative cloud. hugely frustrating.   on hold forever with

i just purchased monthly plan for creative cloud. I understood the plan included photoshop. But no idea how to open photoshop app. just keep looping into screens which instruct me to purchase creative cloud. hugely frustrating.   on hold forever with customer service.

First check to see your plan is active: Adobe ID
Try launching Photoshop choosing Trial instead of a purchase.
Mac             /Applications/Photoshop CC/Photoshop CC.app
Windows C:\Program files\Adobe\Adobe Photoshop CC\Photoshop CC.exe
Then once inside, go to Help > Sign in... There, use the email address and password for your account and it should activate.
If that does not work, could you tell me what version of PS you have and what os version you are using?

I just purchased Creative Cloud, but it won't let me down load the app I paid for

I just purchased Creative Cloud Photo and it won't let me down load the apps, let alone even let me get to the page to down load.

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Sir i am purchase Creative Cloud but Don't Download, option highlight purchase is unavailable

dear sir i am purchase Creative Cloud but Don't Download, option
please help me

Hi There,
Please check the download button, on the following link:
Free Creative Cloud | Download Adobe Creative Cloud free trial
For more info: Creative Cloud Help | Install, update, or uninstall apps
Thanks,
Atul Saini

Downloading the purchased Creative Cloud bundle abroad.

Downloading the purchased Creative Cloud bundle abroad. South Korea.
Let me know the path the product is downloadable.

Moving this discussion to the Creative Cloud forum.
Unfortunately Creative Cloud is not currently available in South Korea. Please see http://www.adobe.com/products/creativecloud/faq.html#availability for the current list of countries that do have Creative Cloud available.

Purchase Creative Cloud was purchased. But the products are seen as a "Demo".

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