Purchase/Download Failure

Been stockpiling songs into my shopping cart for several months waiting for the moment to download everything and when I "purchased" the music this am, the purchase went through, the shopping cart emptied, and I then got a notice that the music store couldn't complete the download. I'm obviously concerned about a bogus several hundred $ charge on my card, but am more anxious about having to recreate everything that was lost in the shopping cart. Hunted around the support website to see if there's a number to call when this happens and found nothing; called the general number and customer "service" advises that they don't offer "live" customer support for music purchases...just webmail. Sent off a webmail and they promise to get back within 3 days...are you kidding me? Any suggestions would be appreciated.
iMac 20" Mac OS X (10.4.4)

Great tip, MacMuse...thanks. I went to the Advanced menu in iTunes and hit "Check for Purchases" and the download started up again. Not quite sure why it bombed out before (and was kind of odd bc not one of the 115 or so songs had even started to download when it stopped), but the Check for Purchases option triggered a download. FYI, before getting your tip, I figured out how to create a list of what was in my shopping cart by going to my account and checking out the "purchase history"...it filled the window with the list of all songs purchased...I then used the "Grab" utility to take a screenshot and print out the list. Based on your tip, though, it looks like nothing will have to be re-created.
Boy, MacMuse, you saved me the "72 hour wait" from Apple tech support...can't believe that you can't get someone on the phone when something like this happens.

Similar Messages

HT201272 In-App purchase download failure

I purchased two "in-app" items which have failed to download but my credit card has been charged! I have attempted to contact the manufacturer of the app but they have not replied to any of my email requests. I don't know what else to do but contact Apple. Please help! The error message is "You've already purchased this In-App Purchase but it hasn't been downloaded.". Everytime I try to download the purchases I get a "failure" message. This is so frustrating.

These are user-to-user forums, you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

IM+ Pro Purchase Download Failure

Hi There all. I have purchased IM+ Pro for my Torch 9800. The process I followed is the following: On the mobile device, I went to BB App world, searched for IM+pro. Selected to purchase this application. After select to purchase, I was given a choice to pay with Paypal OR let my service provider bill me for the product. I chose the latter i.e. Service provider to bill me. App world then proceded to download the app to my phone. Unfortunately there was a break in the down load process and now I can not continue where I left off. When I restart the download from scratch I get given the payment choice again. I received an invoice from app world to my email address. I can send it invoice if you want to see. Do I need to pay for the app again? Please help.

Hello!
I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
KB24714 How to clear the BlackBerry App World cache
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
Hopefully it'll work for you! Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Download failure on free purchases of Pages and OS update

I tried to download Pages, listed as free, and you automatically get the Mavericks update. After notice of "download failure" I went back to th App store and deleted the free purchases of the OS update and Pages. Now, when I go back to tha App store to try again, it shows Pages at $19.99. This is a brand new MacBook Air. How can I get the free Pages download?

Using your link, I downloaded the new version. When I dragged the Firefox icon into the applications folder, it asked if I wanted the new version to replace the existing one, and I said yes. I was then told that it couldn't be done because I had insufficient privileges for some items. Is the reason for this that I didn't trash the old version BEFORE dragging the new one into the applications folder (under the assumption that "replace" meant that the old version was trashed as the new one was installed)? If not, it appears that I am back to the same problem I've had before.
Since I'll be replacing this computer soon, it seems too troublesome to bother with this update. I'd just like the update reminders to go away!

How to Troubleshoot iTunes 10.6 Download Failure in Firefox 14.0.1 ??

How to Troubleshoot iTunes 10.6 Download Failure in Firefox 14.0.1 ??
posted Thursday, 02 August 2012 at 07:43AM PDT, by Matthew B. | @QHereKidSF
SIMPLY-PUT !!
I am desperate to know of any possible workaround solutions that might resolve inexplicable failure(s) to download iTunes 10.6 (http://www.apple.com/itunes/download/) in Mozilla Firefox 14.0.1 Browser for Windows 7 (64-bit) OS...!!
FURTHER DETAILED !!
In an aimlessly ill-informed effort to troubleshoot the "Please install Apple Application Support" ERROR Message reported subsequent to my numerous attempts to "repair/install" the most recent and otherwise previously up-to-date versions of Apple QuickTime & iTunes on my HP Pavilion dv4 Entertainment Notebook PC, running on the Windows 7 (64-bit) OS... I mistakenly (perhaps?) thought it wise to attempt to execute a complete uninstall/reinstall of both QuickTime & iTunes. Oops... YIKES !!
Somewhere along the knotty entangled threads of my most circuitous web-research, as I browsed for information and instructional resources regarding proper procedure for (re)-installing Apple Application Support (amongst other peripheral software programs provided by Apple, Inc. as integral technical components essential to seamless & successful installation, application and operation of the most current/up-to-date versions of Apple QuickTime & Apple iTunes), I seem to recall reading explicit suggestions from well-rated community support contributors to proceed with the aforementioned course of action...
Unfortunately, now that I no longer have either Apple QuickTime or iTunes currently installed on my Win7OS HP Pavilion Notebook PC, I continue consistently to fail at initializing either a functional download or installation solely of iTunes 10.6 -- so far!!
When I link to the Apple iTunes 10.6 Download URL (listed herein, above!) and click the (blue) DOWNLOAD NOW Button located near mid-center of the left-sidebar in the presumably appropriate/correct browser tab window (fully framed and immediately visible in maximized view, on my screen), what seems then to occur is pretty much what one could only image/explain &/or describe as "zip/zilch, nothing/nada, absolute silence, stillness: a blatantly obvious failure to initiate functional download of anything at all, whatsoever...!!"
Not a single hint of code or even a mere bleep/beep/blink/blip in my Win7OS or HP Pavilion Monitor Display appears before for me; ultimately, suggesting without any real certainty whatsoever that a download of the iTunes 10.6 Software Installation Package has perhaps initialized, successfully...!!?
WHAT TO DO? What to do? ...ARGGHHH !!
I am desperate to find a workaround solution with which to troubleshoot and ideally resolve these persistent difficulties I continue to encounter when attempting to download iTunes 10.6 via Mozilla Firefox 14.0.1 on the Win7OS (64-bit) of my HP Pavilion dv4 Entertainment Notebook PC!!
Might there possibly be anyone -- anyone, at all!! -- out there, somewhere amidst the knotty entangled nets broadly cast far'cross the endlessly great and expansive waves of this worldwide cyberspace we share, who perhaps would know of a proper workaround fix with which I might troubleshoot my current web-computing technology crisis??
If indeed so, please do come diving face-first forward toward me... with any decent amount of valuably trustworthy information, instruction, advice, guidance, support or even encouragement that you might be readily willing and able to provide!! Please, please...!!?
Any worthwhile, effective assistance that's provided to me (in as short an order as possible) would be most sincerely appreciated & acknowledged widely across the web by me... with resounding cries of humble recognition, admiration, and deeply indebted gratitude!! At least, that's only as much as I can so far surmise to guarantee, at this point -- thus far and so moving forward!!
Yes, indeed...!! That's a promise which I intend to keep; should all issues be resolved well much for and in my favor, as well as much, much sooner rather than far-too much later -- hopefully, even by the end of the coming day; one might say... *sigh* Hehe. WINK/GRIN...
Boy o'boy, now... That sure would delight me to the nth-infinite degree, indeed! "As heck a'heaven-high: FOR SURE!!" I dare say...
<Edited By Host>

Do you have all pop-up blockers disabled?
FYI: Please lose all the formatting in your posts.Simply makes it very difficult to follow.

Photoshop elements 13 and premiere 13 purchased, downloaded and installed... but wont OPEN/LAUNCH.. HELLP!!?

photoshop elements 13 and premiere 13 purchased, downloaded and installed... but wont OPEN/LAUNCH.. HELLP!!?

Hello
My "os" is windows 8.1
When I clicked on the PHOTOSHOP 13 executable the photo editor popped up
along with an install option. Then I clicked install and then a update
failed message popped up. (I've attached a screen shot photo of that) Then
I clicked on error log and a "please quit and try again error code" message
popped up. (I've also attached a screen shot photo of that as well) so
after all that I closed everything and restarted my computer and clicked on
the PHOTOSHOP 13 executable again and it went straight to the photo editor
not the welcome screen (where I can choose either organizer or photo
editor)... why isn't there a welcome screen like before?
When I clicked on the executable for PREMIERE 13 there was two executable
options.. one that was labeled (PREMIERE 13 exe) and another that was
labeled just (PREMIERE exe) without the "13" so first I clicked on PREMIERE
13 exe and it took me to the welcome screen so then I clicked on video
editor the new project but nothing happened. ... the loading bar moves then
stops. So after that I closed it and went back to click the PREMIERE exe
and it took me straight to the video editor, again no welcome screen (were
i can choose either organizer or video editor) just like the photoshop....
so in the end I am able to click on the executable options for both
photoshop 13 and premiere and it takes me straight to the editor but
without the welcome screen...
Clicking on the shortcut icons on my desk top still won't launch though....
So does this mean it's working because clicking on the executable options
takes me straight to the editor? Or is something still not right because
the program won't open/launch when i click on the desktop shortcuts and
welcome screen won't pop up when clicking on executable options?
Thank you so much for replying I really appreciate it

Refuses to play tracks purchased/downloaded off itunes.

My ipod mini sometimes refuses to play only the tracks purchased/downloaded from itunes. The only way to rectify the fault is to either re-sync or restore to factory settings, however sometimes once this is done, 24 hrs later it starts refusing to play purchased/downloaded tracks again. Anyone experienced this problem or have any ideas? Many thanks.

See if this helps.
iPod does not play content purchased from the iTMS.

I have a library of nearly 2000 songs and all of which were purchased/downloaded in their entirety. It seems that after one of the iTunes updates- many (not all, but plenty) of those songs were "cut off" after playing about 2/3 through them- I haven't gon

I have a library of nearly 2000 songs and all of which were purchased/downloaded in their entirety. It seems that after one of the iTunes updates… many (not all, but plenty) of those songs were “cut off” after playing about 2/3 through them… I haven’t gone through the entire library to see which are complete and which were cut off, but hoped this is “known problem” and hopefully with a known “fix”… Make sense?
Please advise…
Thx,
Johnny

I have a library of nearly 2000 songs and all of which were purchased/downloaded in their entirety. It seems that after one of the iTunes updates… many (not all, but plenty) of those songs were “cut off” after playing about 2/3 through them… I haven’t gone through the entire library to see which are complete and which were cut off, but hoped this is “known problem” and hopefully with a known “fix”… Make sense?
Please advise…
Thx,
Johnny

How do I purchase & download My Wish List?

How do I purchase & download My Wish List?

See this Apple doc -> iTunes Store: How to use Wish List
Mac and PC
In the iTunes Store, click the Preview History icon and click Wish List.
Click the price next to the item you want to buy.
Type your Apple ID password and click Buy.

HT3209 Will I be able to watch a purchased, downloaded video from itunes anytime, anywhere in the world on my ipad2?

Will I be able to watch a purchased, downloaded video from itunes anytime, anywhere in the world on my ipad2?

If it's been fully downloaded onto the iPad then yes, you should be able to watch it anywhere

How can I stop or delete a movie purchase download that is stalled?

How an I stop a movie purchase download from iTunes that is stalled? I apparently do not have enough storage capacity...but it keeps trying to download.

Slide your finger across the videos' listing in your iPhone Videos App and tap the red "Delete" button that appears.

Where to go to purchase/download Japanense fonts?

I'm trying to find place to purchase/download Japanese font pack. hen I run search on the Adobe site using "Japanese font Acrobat download," the results all seem to refer to Reader. I need to embed fonts in document I'm re-printing to a .pdf document, so I don't know/think that Reader search results apply.
Thanks.

Further information.
The patent office "job options file" can be accessed here (under getting started, pdf creation): http://www.uspto.gov/patents/process/file/efs/guidance/index.jsp. It is the file that provides the settings that are supposed to allow you to convert any document -- text or existing pdf -- to correct format for upload to the PTO electronic filing system by re-printing to a (another) pdf file. If you open it, you will be able to see what the settings give you.
The document properties I provided above were for the original source file from the client.
When you select Adobe PDF as the printer (to print to a (new) pdf file) and then click properties (e.g., to set the pdf print parameters by selecting the US PTO-provided settings via the default settings drop-down box), you also get a tab for Adobe PDF Settings. Under that tab, there is a checkbox for Rely on System Fonts only. I have tried printing to pdf file with that box checked and with it unchecked, to see if that made any difference. (Actually, just a 40-page subset of the 170-page file to avoid exceeding the 25MB upload limit.)
When I check document properies, I get the same font information for both:
Courier-Bold (Embedded Subset)
Type1
Encoding: Custom
MSGothic-90ms-RKSJ-H (Embedded Subset)
Type 1 (CID)
Encoding: Identity-H
MSPGothic-90ms-RKSJ-H (Embedded Subset)
Type 1 (CID)
Encoding: Identity-H
MS P^%$^%$^ -90msp-RKSJ-H (Embedded Subset) (again, the symbols represent Japanese characters)
Type 1(CID)
Encoding: Identity-H
When I try to upload, I get the same error message for both files:
The attached PDF file references a non-embedded font: #82l#82r#20#82o#83S#83V#83b#83N-90msp-RKSJ-H-Identity-H. Please remove file, embed the font and reattach.
The attached PDF file references a non-embedded font: MSGothic-90ms-RKSJ-H-Identity-H. Please remove file, embed the font and reattach.
The attached PDF file references a non-embedded font: MSPGothic-90ms-RKSJ-H-Identity-H. Please remove file, embed the font and reattach.
I DON'T GET IT!!!!! If the document properties indicate that a subset is embedded (which I understand is done to conserve file size if all characters in a font set are not used), then why does the PTO site tell me it's not????

TS3297 What do I do if music files purchased/downloaded for the iTunes store don't work properly?

What do I do if music files purchased/downloaded for the iTunes store don't work properly?

Buddhabeat...clicking on the "Report a Problem" button next to the song(s) in question, should open a drop-down list menu, that allows you to select the specific issue/area of concern that you are experiecing (or you can select a generic "My problem is not on the list" (or something to that effect). Underneath this drop-down menu box, there should be another message box where you can describe the issue/problem your having. Below this message box will be a "Submit" button...clicking on that will send your message to the Apple iTunes Store Customer Support Centre (you will see a confirmation message that your message has been sent), as well as receive an email notification from the Support Centre confirming your message has been received, a case number, and that you will receive an email response pertaining to the issue/problem you're having, from the Support Centre asap (usually within 24 hours). That's how it worked for me, anyhow.

My computer crashed with Adobe downloaded. I need to reinstall my purchased download. How do I reinstall my adobe purchased software?

my computer crashed with Adobe downloaded. I need to reinstall my purchased download. How do I reinstall my adobe purchased software?

Adobe what? What Adobe software did you download?

HT1725 Purchased downloads from Itunes says Download error, tap to retry, been doing this since I purchased need help.

Purchased downloads from Itunes, downloads say "Download error, tap to retry. I have been trying daily since purchase. What can I do?

Welcome to the Apple Community.
Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

Purchase/Download Failure

Similar Messages

Maybe you are looking for