Purchase failed, cannot conncect to itunes.
I cant make any in-app purchases! Its not the restrictions, what is it?
Hello Caleb L,
The following article provides steps that can help reestablish a connection between the iTunes Store and the affected apps.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen
Similar Messages
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i was doing an in-app puchase and it said to contact apple support and another said purchased failed cannot connect to itunes store, how do i fix it?
Contact iTunes Support like the message said
Apple - Support - iTunes - Contact Us
Also
Can't connect to the iTunes Store -
In a game i'd like to make an in-app purchase but everytime i select the purchase i'd like it says "Purchase fail cannot connect to Itunes store". I am logged into my itunes store what do i do?
Just make sure if it wifi is connected. if this doesn't work reboot your iPhone. If it's still doesn't work contact the game service center or something. lastly, make sure u have your credit card sign in. hope this help.
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In app purchase failed: cannot connect to itunes store...how do i fix?
trying to make an in app purchase on my iphone, when i got that message. i just made a purchase not more than a hour earlier and all was fine>> whats up
Contact iTunes Support like the message said
Apple - Support - iTunes - Contact Us
Also
Can't connect to the iTunes Store -
In App Purchase Error, ( Transaction Failed Cannot connect to iTunes Store)
O.k. on my iPhone when I'm in an app I tried to purchase something and it won't let me by saying, Transaction Failed, Cannot Connect to iTunes Store.. But I'm able to use the same app on my iPod touch and I can purchase what I needed.... So can somebody help me figure out what the reason is behind it? Both the iPhone and the Ipod has the same account information and both uses the same computer to connect to iTunes.... So why does one work and the other doesn't? Also its an iPhone 3Gs...
Although you may be using the same iTunes Account, things can get a little strange if you have different AppleID's for each device. On your device, check settings ==> Store. The AppleID for that device is listed there. It can be confusing because syncing to the same iTunes account is not the same as managing App and purchases through the iTunes Store Account.
On your iTunes window the uppe right corner shows which AppleStore ID is logged in. If it turns out they are different, simply log out of the store on iTunes, and log in with the other account. Download the updates. Log out and then back in to the other account.
As an alternative, download the updates on the device they were purchased. Sync to iTunes, and the updated download be transferred back to iTunes and available to the other devices syncing with iTunes.
Or....... if your iPhone is Airplane Mode, turn that Airplane mode off and ignore everything from above. -
HT203163 Keep getting a purchase error cannot connet to iTunes..please help
I keep trying to buy credits or other games on my iPad Mini and it keeps saying please contact iTunes Support cannot make in app purchase..I have an ample amount of money on my account..dont know why this keeps doing it..I can down load free games but nothing that costs money.
I also changed my credit cad information but this also didn't worked!
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Purchase failed buy gems clash of clans
Hi Why i cannot purchase for gems in itunes store? it says " purchased failed cannot connect to itunes store"
Seems to me you have your answer. You cannot purchase the gems because you have no connection to the iTunes store.
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Hello,
Was trying to purchase from Supercell as I am playing clash of clans. It used to work perfect before but I updated ISO, didn't work anymore and all the time tells failed to purchase. And it says cannot connect to iTunes Store.
The problem is the iTunes cut from my credit everything I apply to buy from that game and failed to buy what I want to get.
I am using I pad 2.
Waiting your feed back regarding this issue.
I sent an email to support and am still wait for them reply.
ThanksHow long ago did you contact iTunes Support ? If it's been longer than 48 hours, and you've checked the spam folder on your email account as well as the inbox, then contact them again : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption.
The $1 'charges' are likely to be temporary store holding charges, they should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702 -
When i made an in app purchase, I was told that I cannot connect to itunes store. I then checked my account, and it still charged me for the purchase, even though it failed. What do I now do?
These are user-to-user forums, to contact iTunes Support and find out why you are getting the message to contact them :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on the Contact Support at the bottom of the left-hand column
- click on Contact iTunes Store Support on the right-hand side of the page
- then Purchases, Billing & Redemption -
I am devasted with this, anyone else facing this issues, i have 2 apple ids and i have tried working and downloading the game with both ids and both ids have balance and i even tried changing the game centre as well. nothing helped.
I am having the same problem. There are 3 different apps that I have tried to make an "in app" purchase on. One of the apps tells me "Cannot connect to itunes". We know that this is not true as I have connected to it immediately before and after trying to make this purchase. The other 2 purchase that I have tried to make just don't do anything when click the "Buy now" icon.
I do not use restrictions. I have also tried the solutions above. This problem started on my last phone, the original iphone4 with ios4 and has persisted after an upgrade to the 4S with ios5.
I can't believe that we are the only 2 people with this problem. -
Cannot connect to itunes store ! Purshase failed !! Why !? How to fix it ?
I'M from saudi arabia please help me soon !
محمد
من فضلك قل لنا القصة كلها بك في التفاصيل حتى نتمكن من الحصول على الصورة الذهنية عن ما كنت تعاني من
كنت من المملكة العربية السعودية. هل أنت في المملكة العربية السعودية الآن؟
هل للتسوق في متجر اي تيونز للمملكة العربية السعودية أو التسوق في تيونز بلد آخر؟
وقال لكم اثنين من الأشياء التي تتضارب
[1] لا يمكن الاتصال
و
[2] فشل شراء - وهو ما يعني أن كنت على اتصال
مجلس التعاون الجمركي
====
mohammad
Please tell us your entire story in detail so that we may get a mental picture of what you are experiencing
You are from Saudi Arabia. Are you in Saudi Arabia now?
Are you shopping in the iTunes Store for Saudi Arabia or shopping in another country's iTunes Store?
You said two things that are conflicting
[1] you cannot connect
and
[2] purchase failed - which means that you were connected
ÇÇÇ -
Why can not purchased item from application meanwhile my credit card already verified, the statement from application " in application purchased failed can not connect to I tunes please go to ITunes support"
This what Apple's iTunes specific error codes support article says about that particular error.
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network. -
I have purchased a ringtone in the iTunes Store for my iPad, and I cannot find the download together with my music. I have received the invoice but I have no product. I am working with iOS6, if that helps. Can anybody help me?
I am confused. Do you mean you found the music, not the tones, or you can't find either?
If the former, then this is normal. You can't redownload tones from the Cloud. -
Both my iPad and iPhone have the same problem. I have purchased apps with three different accounts. I understand I will need to use the original acct to do the update but every time it asks for the password I put it in and get a message that I cannot connect to iTunes store. I have even had the password reset and it still will not connect on the upgrade. But I can sign in with that account and purchase new apps i am loading a free one now just to make sure. So what is that about? Please do not tell me I have to also use the original password! We have reset them so many times that there is no way to remember the original one used at time of purchase a year and 1/2 ago. Please help. I have also upgraded to the iCloud thinking this would solve the problem but it still exists.
I use only one Apple ID and only one ID. I did have to change the password at one point but I had no issues at all with updating apps after I changed the password.
If you can download new apps with the ID that you changed the password for, I would think that you will be able to update apps associated with that ID as well.
Did you try restarting the iPad after signing out of the one account and then sign in to the other account/accounts? -
I've downloaded the app clash of clans and I want to purchase an item on the game but when I go to purchase it something pops up and says I cannot connect to iTunes Store. Having said that I have a valid credit card entered into my iCloud account.
toshiro-99 wrote:
when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
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