Purchase for an app was charge to my account 5 times

We purchased gems for an app, we never recevied what we purchased and my account was charged 5 times ($9.99) each.

You'll have to contact Apple, within the receipt email there's a link stating 'problems with this download' or words similar, click on it & explain your problem.

Similar Messages

  • How can find out what app was charged on my account. I don't recall buying one

    How can I find out what app what charged to my account. I don't remember downloading a non free one on sept 22,2013

    The last four digit of what?
    Why are you telling us?
    We are itunes users just like you.  You are not addressing Apple here.
    Look in your purchase history to see what you have purchased.

  • I made a purchase in an app.  The app closed and I assumed that the purchase did not go through because it did not appear when I reopened the app, so I "re-purchased it".  I was charged twice, but only received it once.  What can I do?

    I made a purchase in an app.  The app closed and I assumed that the purchase did not go through because it did not appear when I reopened the app, so I "re-purchased it".  I was charged twice, but only received it once.  What can I do?

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • HT4009 Apple charged me £20.99 for in-app purchase for an app I just bought an hour ago while I did not bought any in-app purchase. How could I make claim and refund this money?

    Apple charged me £20.99 for in-app purchase for an app I just bought an hour ago while I did not bought any in-app purchase. How could I make claim and refund this money?

    If you didn't make an in-app purchase within the app then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    You may also want to turn off in-app purchases via Settings > General > Restrictions > In-App Purchases 'off'

  • I made an in App purchase in the Cityville game app, was charged and DID NOT GET WHAT I PURCHASED!  How do I get it or a refund?

    I made an in App purchase in the Cityville game app, was charged and DID NOT GET WHAT I PURCHASED!  How do I get my purchase or a refund?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I refuse to pay for a one year automatic subscription for Cosumer report that was charged to my account today without me noticing. How can I cancel that and get reimbursed now?

    I refuse to pay for a one year automatic subscription for Cosumer report that was charged to my account today without me noticing. How can I cancel that and get reimbursed now?
    Patrick

    First turn off auto-renewing subscriptions:
    iTunes Store: Purchasing and managing auto-renewing subscriptions
    Getting a refund won't be as simple. For that you will have to contact iTunes Store Support.

  • TS1702 Renewed my subscription with the Sun app, was charged £0.69 but app won't load seem that I am not the only one having issue with this app. How can I claim my money back?

    Renewed my subscription with the Sun app, was charged £0.69 but app won't load seem that I am not the only one having issue with this app. How can I claim my money back?

    It sounds like you may have multiple problems, but none of them are likely to be caused by malware.
    First, the internet-related issues may be related to adware or a network compromise. I tend to lean more towards the latter, based on your description of the problem. See:
    http://www.adwaremedic.com/kb/baddns.php
    http://www.adwaremedic.com/kb/hackedrouter.php
    If investigation shows that this is not a network-specific issue, then it's probably adware. See my Adware Removal Guide for help finding and removing it. Note that you mention AdBlock as if it should have prevented this, but it's important to understand that ad blockers do not protect you against adware in any way. Neither would any kind of anti-virus software, which often doesn't detect adware.
    As for the other issues, it sounds like you've got some serious corruption. I would be inclined to say it sounds like a failing drive, except it sounds like you just got it replaced. How did you get all your files back after the new drive was installed?
    (Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

  • I buy a game with a colombian credit cart ,when I accept the purchasing of the game the price was charger to my account but in iTunes the purchase was declined what can I do ?

    I buy a game with a colombian credit cart ,when I accept the purchasing of the game the price was charger to my account but in iTunes the purchase was declined what can I do ?

    Hi camilogalindo,
    Welcome to the Support Communities!
    The following information should help you with this:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933?viewlocale=en_US
    Cheers,
    Judy

  • I was charged for Premium and also student discount. And also $1.09 was charged on my card 3 times

    I was charged for Premium and also student discount twice. And also $1.09 was charged on my card 3 times. I do not understand any of this! Please help me? Basically I was charged $25.15 ?

    Hey there and welcome to the community!
    I suggest you use this online contact form. When you get an automatic email sending you to the community, make sure that you reply back to that so you get in touch with one of the staff. You should hear from them in 24-48 hours.
    I hope this helped and if you need anything else, just let me know!

  • I have a download that was charged to my account in stead of my itunes card.

    I have a download that was charged to my account in stead of my itunes card.

    Mamapre,
    You should open a new discussion when you have an issue separate from the original poster so you can get your own attention.
    In this case what most likely happened was your bank is declining the charge so its showing up as a pending authorization hold. You should see the available balance go back up after a few days if this is the case.
    The bank has the abillity to immediately dismiss authorization holds as they are the ones holding the money out of your account in case the merchant (iTunes) decides to take it. In this case they will probably advise you to wait until it automatically drops off.
    More info: http://support.apple.com/kb/HT3702
    Be advised this happens when you have an unpaid order on your account, you can fix this by paying for the order from your purchase history:http://support.apple.com/kb/HT2727 (use a card that wont be declined or add a iTunes Gift Card)
    If several business days go by and your money hasn't returned you should contact iTunes again to see if they have additional information about the charges.
    You can contact them here: http://www.apple.com/support/itunes/contact/

  • HT4061 I downloaded videos previously purchased for my ipod touch from my itunes account into my ipad2 3rd generation. the music plays but won't show the video other than a freeze frame of the video I am playing

    I downloaded videos previously purchased for my ipod touch from my itunes account into my ipad 3. The music plays but not the video, only shows a picture from the video. How can I make play the actual video

    Then look in the videos app. That is where music videos will play.

  • My ipad2 won't accept my apple password for new app install. I've tried several time and get a pop up "unknown error". Help?

    My ipad2 won't accept my apple password for new app install. I've tried several time and get a pop up "unknown error". Help?

    Sign out of your account, restart the iPad and then sign in again.
    Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Go back to Settings>iTunes & App Store>Sign in and then try again.

  • Purchased iPad air, App store charged me for downloading numbers app

    I purchased an iPad air recently.I was told that iWorks can be downloaded from the app store for free.I could download keynote for free but when I downloaded numbers I was charged by app store.Kindly someone explain me what could have been the reason for this?

    Sakethsai wrote:
    ..when I downloaded numbers I was charged by app store.Kindly someone explain me what could have been the reason for this?
    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    Sakethsai wrote:
    I purchased an iPad air recently.... when I downloaded numbers I was charged by app store.
    About Free Apple Apps for iOS 7 compatible devices

  • HT3951 I purchased a song and was charged three times for it

    The receipt for the songs I purchased from iTunes shows that I was charged three times for the same song.  How do I get the excess charges reversed?

    You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then try selecting Purchases, Billing & Redemption

  • HT3702 i need my money back, i have just been charged for an unauthorised purchase for NHL app on my Apple tv??

    My debit card has just been charged for unauthorised NHL app  purchase on Apple tv?44.99 euro? I need my money back asap!

    If you didn't make the purchase, and nobody else has access to your account and may have made it, then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

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