Purchase from the Apple Store

I bought the album Glad Rag Doll from the Apple store, and it showed up in Purchases on the left side of iTunes, and my credit card was charged. However, it did not show up in my Music list, and when I Search for it, it does not appear. It must be in there somewhere. How do I get it into the Music list? Thanks

Actually you purchased it from the iTunes Store, not the Apple Store which is a different entity. Just to avoid possible confusion.
First, look under the Store menu in iTunes for the "Check for available downloads" command and run that. You may find the tracks there to be downloaded. If not, go to the iTunes Store, log into your account, and click the Purchases link under the Quick Links. See if the album is listed. If it is, you should be able to download it there. You may need to delete the entries for the album in the Purchased playlist before the download link will activate.
If none of that works, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

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HT4623 I updated my mini, but some of my apps are no longer available. One of them I purchased from the Apple store. They are grayed out with the word "waiting" underneath the app. Any suggestions?

I updated my mini, but some of my apps are no longer available. One of them I purchased from the Apple store. They are grayed out with the word "waiting" underneath the app. Any suggestions?

If there are multiple apps trying to download at once, only one can download at a time and the rest say "Waiting" until it is then their turn. Try this. Double tap the icon of the Waiting app, and it should resume the download.
How to Solve the Problem of An iPad App Download Stuck on “Waiting”
http://ipadacademy.com/2012/06/how-to-solve-the-problem-of-an-ipad-app-download- stuck-on-waiting
How To Get Rid Of Your iPad App Download Frozen Problem
http://www.sidelineapple.com/how-to-get-rid-of-your-ipad-app-download-frozen-pro blem-and-not-lose-years-of-your-life-video/
Another thing to try - Turn the iPad Off & then back ON.
If that doesn't work:
• Log out of your iTunes store account. Go to Settings > Store > Sign Out Then press the Home button.
• Then press and hold the Home and Sleep buttons simultaneously and don't release them when it brings up the Turn Off screen; keep holding them until the Apple logo appears.
• After restart, the Waiting should be gone.
 Cheers, Tom

Hi. Are there any overviews of my purchases from the Apple Store available on your website?

Unfortunately I couldn't find a community for anything other than the App Store, but my question is aimed at the purchases from the Apple Store here on your site. I would like to print out a reciept for my Mac Mini which I bought in 2009.
Tural

If you made your purchase from the online Apple Store, did you create an account? If so you can sign into your account and view the purchases that you have made in the recent past. Unfortunately, the information retained by Apple and available for your viewing only covers the last 18 months.
If you made the ourchase with a bank card, oerhaps you can loctae that information in your bank card records and with that information Apple may be able to locate the purchase for you. Call 1-800-MY-APPLE in the US when you have located the bank information for the purchase.

Consultation on purchase from the Apple Store Online

Good afternoon, do not know if I can do this type of query over here but in any case, I will appreciate if someone can guide me in this regard.
My question is specific and refers to the fact that I am interested in purchasing a macbook pro retina from the apple store online but reside in the city of Lima. What I need to know if I can buy it from Lima but registering a product delivery address in the United States that is where I come.
I would appreciate if they could absolve my question and in advance, thank you very much ...

The Apple store in the US only ships to shipping addresses associated with a billing address on a credit card in the US.

I have a 3GS which I purchased from the Apple Store in the UK (unlocked) without a contract. I now want to use it when on holiday in Australia. I have tried a Vodaphone sim but it doesn't work. Vodaphone in Aus say it should work as all sims the same.

The Vodaphone store in Australia says there is no difference between a sim for an iPhone to any other phone. But it still doesn't recognise the sim. Is it because sims in the UK are different for iPhones than android phones? It seems rather unfair that I can't use the phone that I purchased unlocked in the UK in another country. I also have a 4S which I was using to keep my UK sim in while in Australia. That was also purchased unlocked from the Apple Store. I haven't tried it but would it be any different?

If your phone is officially unlocked, it should work fine on any supported carrier's network. Are you getting any error messages when you insert the sim?

Could not purchase from The apple store

Can not purchase in the app. Maybe out of limited. But I want to purchase in the game. So plz unlock me

These are user-to-user forums, you are not talking to Apple here.
If you are getting a message to contact iTunes support then you can do so via this page and ask them why the message is appearing (we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If it's a different problem ... ?

I downloaded audio books from my local library, using Open Media. Transferred to my I POD. I can see it on my I Pod, but not in I Tunes??? Other books purchased from the apple store, cannot be seen in I Tunes???? Help!

I downloaded

There is a OneClickdigital ereader available in the App Store. Download that to your iPod to read pdfs and books from the library. And you might need to download the OneClickdigital eaudio player to listen to audiobooks from the library. Once both are downloaded sync you iPod again to transfer them.

I have a Macbook Pro Early 2011 from the USA. After installing Mavericks, Adobe CS6 crashes whenever it is plugged into a 27inch cinema display I purchased from the apple store in China (We moved to China). It works when not plugged into 27inch display.

I have a Macbook Pro Early 2011 from the USA. It is now running Mavericks. I connect it to a 27" Cinema Display that I bought in China after we moved to China. Before I installed Mavericks, I could run all of the Adobe CS6 and Adobe CS5.5 applications on my Macbook Pro while connected to the cinema display. Now that I have Mavericks installed, whenever I am connected to my 27" CInema display my Adobe applications crash upon opening. I know this is a rare scenario, but does anyone have any ideas how to fix this problem? Is there a new driver that needs installed? I'd appreciate any help.

I am also having a similar issue. I used Adobe Lightroom and my whole display goes black. Even my laptop screen and the lights on the keyboard go black. I can still hear the fan running, so I assume it is just the display. This is my first Mac and I have had nothing but issues. I think I am going back to Windows after this.

Im lovcked out of purchasing from the apple store. i forgot my security questions. how do i fix that?

my itunes is locked for purchasing. how do i unlock it? i did not know my security questions

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Trying to make a purchase form the apple store and I keep being asked to answer my security questions. I don't remember what the answers are. Is there a way to reset your security questions or get the answers to the current ones?

I have been trying to make a purchase from the apple store and I keep being asked to answer my security questions. I don't remember what my answers are. Is there a way to reset your questions or find out the answers to your old ones?

Yes, go to the AppleID FAQ for how to reset the questions.

I cannot sync my iphone music, i had used my i phone on another pc, now when i bought a song on this computer from the apple store, i have just been sent an email that says Your Apple ID, was just used to purchase "" by a computer or device not prev assoc

i cannot sync my iphone music, i had used my i phone on another pc, which died. Ive managed to save the hard drive and transfer stuff across. I ended up smashing my phone and could update all other stuff on restore but cant sync any music. It is all grey at the top of the screen. Ive re installed itunes and cleared all phone data. Now when i bought a song on this computer from the apple store, i have just been sent an email that says Your Apple ID, was just used to purchase (a song ) by a computer that had not been previously associated with that apple id. So do i have to tell apple now somehow i am using itunes on this pc, and if so how? Because i authorised it and it said this pc was one of 5 aujthorised. if anyone can be of assistance then great!

I'm having a similar problem. I had previously (over a year ago) purchased 2 episodes of Law & Order. Then about 2 months ago, I purchased the 3rd season of Sons of Anarchy. When I downloaded these episodes to my iPad, about a dozen full seasons of various shows popped up, too. No money was removed from my iTunes account & theses particular shows aren't in my iTunes library on my desktop. I've tried every which way to delete them from my ipad, but can't. I went to the Apple store & they suggested I contact expresslane.apple.com for help. I submitted my problem, via email Friday, as they asked, but have not received any response. Any suggestions on how to get rid of these "phantoms?".

Can you use a Mac Apps gift card to purchase products from the Apple store online?

I was just wondering if you can use that $100 back to school gift card to purchase something from the apple store. (for example: the headphones)
Thanks~

No, Apple Online Store is a different family from the MAS. You can use it on the iTunes Store though.

HT204088 I have received an email with a receipt to my iCloud email for a purchase from a apple store in Perth Australia...it does not appear in my purchased list but why did I get the email

I have received a receipt to my email address from an apple store in Perth Australia. No purchase history on my iTunes account but clearly someone else appears to have given my iCloud email...has this happened to anyone before? Should I be worried that someone has access to my account and emails. I sent a query to Apple and received a generic non answer......typical.

The purchase history on your iTunes account will only show purchases from the iTunes stores (iTunes, app store, ibookstore, Mac app store), not from Apple online or bricks-and-mortar stores.
Does anything show on your credit card ? If the email is genuine then it's possible that your and their email addresses are similar and that they gave the wrong id (or the store typed it incorrectly), it doesn't necessarily mean that anybody has access to your account.
For the contact, you will initially just receive an acknowledgement email, the proper reply may take 24 (possibly 48) hours.

HT204266 My new iPad, when I try to get something from the Apple Store it tells me that My account isnot vlaid for use inthe U.S.store. And to switch to the Australian store before purchasing, how do I do this?

My new iPad, when I try to get something from the Apple Store it tells me that My account i snot vlaid for use in the U.S.store. And to switch to the Australian store before purchasing, how do I do this? I am in Australia?

There are instructions on this page for creating an account without a credit card : http://support.apple.com/kb/HT2534
You can download a copy of the iPad manual from here : http://support.apple.com/manuals/ipad/

Trying to update apps but keep getting message that my Apple ID can't be used to purchase from the iTunes store but it works on my iPhone & computer?

OS is 5.1.1 but it says no updates available. I've had the iPod for a few years but if I remember right it's 3rd Gen. Model #MC011C. I have no problems purchasing or updating apps on my iPhone, and I went to iTunes in my computer and purchased a song just to see if I could, and didn't have any problem. And I have tons of memory left on the iPod.

Thank you for your answer
I went to the App Store app and selected "Updates" along the bottom menu. It said 11 updates were available. I then chose "Update All." Before any updates could begin, the message popped up that "This Apple ID cannot be used to make purchases from the iTunes Store." That popped up twice, then the same message with, "Please enter another Apple ID" added. I tried 3 separate times (getting all 3 pop-up messages each time). I then tried updating apps via the App store app on my iPhone 4 and it worked fine. Then I signed into the iTunes store on my computer and bought a song (thankfully one I like ) and that worked fine. I tried on my iPod one more time before finally coming here to post a question.
A few minutes after posting my question (and the reason I came back here, not knowing I'd received an answer) I thought I'd try one more time. This time, it worked with no problem and all the apps updated. So I don't know if somehow my purchasing something in iTunes on my computer helped, or creating this community ID did, or if it was just some temporary glitch. Whatever it was, it's working now. Hopefully it doesn't happen again.
Thanks again!
Message was edited by: Boomersmum

Purchase from the Apple Store

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