Purchase history not connecting

I can access I-tunes and navigate as normal. When I click on buy song it asks me for my password and to confirm I want to buy as normal but then it brings up another box stating that there is a problem with my purchase history. I then have to re enter my password, when I click ok then it trys to access i-tunes store but times out and asks me to make sure that my network settings are correct...
I cant access purchase history via the menu bar either... same messgae???
any ideas???

There are 2, maybe 3 factors I suspect.
One is that some content may no longer be available in the Store so you will no longer be able to download it.
The T&Cs for the store expressly say that you are responsible for keeping backups as things may not always be available (content providers may remove or repackage products online).
The second, is I suspect that content may have it's 'product code' changed in the store occasionally and while superficially something you bought seems to be still on sale maybe to the 'computer' it is no longer available with the original 'product code', SKU or whatever you want to call it. I have previously asked support why certain things I'd purchased were never available for purchase in iTunes Plus format when they were still clearly available for purchase. i never recieved a satisfactory answer and they just said certain things are no longer available.
Thirdly, I suspect the system may be glitchy!
Having said that I think I have some things now listing for download in iTunes that have never been offered for iTunes Plus upgrade so that may be a bonus.
There are definitely other things that are missing.
Oddly, some Artists are listed and the pane says 'All Purchases available have already been downloaded to your computer' - no tracks are listed as downloaded and the purchases are not in iTunes at all. Other artist entries list purchases but say correctly they are downloaded.
AC

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Purchase History Not Accurate in iTunes iCloud

I just downloaded the latest version of iTunes to start using the iCloud functionality. When I check my Purchase History I can see some, but not all of the music, apps etc that I purchased over the last 18 months. In addition, I cannot see any purchases that I made over 18 months ago.
I have only ever had one iTunes User ID and have been downloading from the iTunes store for the past 3 years or so. Why can't I see all my previous purchases? This is really annoying.

There are 2, maybe 3 factors I suspect.
One is that some content may no longer be available in the Store so you will no longer be able to download it.
The T&Cs for the store expressly say that you are responsible for keeping backups as things may not always be available (content providers may remove or repackage products online).
The second, is I suspect that content may have it's 'product code' changed in the store occasionally and while superficially something you bought seems to be still on sale maybe to the 'computer' it is no longer available with the original 'product code', SKU or whatever you want to call it. I have previously asked support why certain things I'd purchased were never available for purchase in iTunes Plus format when they were still clearly available for purchase. i never recieved a satisfactory answer and they just said certain things are no longer available.
Thirdly, I suspect the system may be glitchy!
Having said that I think I have some things now listing for download in iTunes that have never been offered for iTunes Plus upgrade so that may be a bonus.
There are definitely other things that are missing.
Oddly, some Artists are listed and the pane says 'All Purchases available have already been downloaded to your computer' - no tracks are listed as downloaded and the purchases are not in iTunes at all. Other artist entries list purchases but say correctly they are downloaded.
AC

HP Officejet Pro 8600 Plus (UK purchase) will not connect to wired ethernet network

Hi
We have an HP Officejet Pro 8600 Plus (purchase here in UK approx 9-12 months ago) which has sort of worked OK wirelessly but finance industry compliance requirements now require me to connect to it by normal ethernet cable.
When I disable wireless and plug in a (tested and working) ethernet cable it does nothing. I have done a factory reset (via the screen menu) to remove any previous settings. Turned off, turned on, still nothing.
I have restored Network defaults also using the menu command within settings - network; no difference.
In Network - wired summary the screen says:
IP: Not applicable
MAC: xxxxxxxxxxx (not for sharing here)
Hostname: xxxxxxxxx (not for sharing here)
Wireless Direct: Off
I have tried it with IP settings turned to Automatic (DHCP) - no joy.
I have tried it with IP settings turned to Manual(Static) - when i then type in the static IP address that is within the router range (but outside the DHCP reserved range) as soon as I press Done, the settings are lost i.e. 192.168.0.102 - push 'Done' and the IP goes back to 000.000.000.000
The same when entering the default gateway and subnet masks.
I have restored to defaults several times, tried manual and DHCP several times, no joy.
Please let me have some serious suggestions at the earliest opportunity. Just to reiterate I have tested the network connection and cables with other ethernet equipment and they are working. My questions include:
1. Anyone know how to make this printer actually store the manually entered IP addresses etc?
2. What am I missing about the wired setup?
3. Is this a known issue? Is it an issue with the hardware ethernet socket or something?
4. Also in this forum there are references to a Hard Factory reset that is apparently different to the menu 'Reset to Factory Defaults' but links to an article about it just give a 404 error, not found. [Does HP actually have two different levels of Factory Default and if so, God knows why! Does anyone know a working link to this information please?

Hello Qw8, welcome to the forums!
I read your post about not being able to successfully install your Officejet 8600 Plus to your wired network. I will do my best to find suggestions for you to try. I would first like to know which Operating System you are installing the printer on to help me with my research.
If you haven't already, run the installation (HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g Drivers) with your security and firewalls disabled to see if the proper connection can be made.
I do see you ask about other resets and there are others however, at this stage they may not be needed. If they are, I can send you a private message at that time with that information.
Please let me know your OS and we will go from there!
Have a wonderful weekend
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HT4009 In App Purchase Error: Not connected to Internet and enable In App Purchases?

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FoxKid1302 wrote:
Hi,
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Hi,
Firstly, I apologize if this is in the wrong forum, it is a cross between 2 things so I figured I'd give this one a shot.
So recently my iPhone has decided to, one by one, delete all of the songs that are on it.
Usually I would find this annoying, but I would just go back in to the purchases section of iTunes on my phone and download them again, but the purchases section is only displaying the last 2 purchases I made. Previous movies and tv shows still able to be downloaded.
It is still letting me play some of the previous purchases that it hasn't deleted. Perhaps it doesn't like my taste in music?
I am aware the the 'recentpurchases' part of iTunes and have made sure that I am not looking solely in that section.
Any help or advice that anyone can give is greatly appreciate.
Thanks
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You can try "Reset all user preferences to Firefox defaults" on the [[Safe mode]] start window - See http://kb.mozillazine.org/Resetting_preferences
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Contact the developer of the apps in question.

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Why can't I purchase gems in clash of clans app if I have no restrictions it says could not complete purchase could not connect to iTunes Store

Hello JoryM,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
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TS1424 Cannot download movie because of problems in purchase history

I can not purchase a movie because it gives me an error. Problem in my purchase history.

Not sure what you are asking or what you have done.
You get one and only one download. You can them move/copy the content ( movie in this case) wherever you want it. Your music/movies will only be where you put them.
The ipod touch will sync with one and only one computer at a time. If you sync to another, it will first erase the current content and replace with content from the new computer.
You should move everything from the old computer, or your backup copy of your old computer, to the new one.

HT201272 my ipod touch 4th gen doesnt show purchase history in the app store when i go to downloads help please as my in app purchase is not coming up in ap yet shows up on apple store on my pc as purchased. bit miffed by this someone pls help. :(

i recently purchased an in app purchase which is showing up on my itunes account as a purchased but has not shown up on my ipod touch 4th gen. (think it was due to losing my wifi connection during download).
i went into problem solving on the itunes store to rectify the issue to discover that i needed to go via my app store on my ipod to purchase history, which on the ipod touch 4th gen is supposidly at the bottom of downloads... after trying this i discovered that i have no option to go into purchases as this does not exist on my downloads options nor does it exist anywhere on my ipod version of the app store?? can someone please help?? im miffed. :s

Thanks King_Penguin for taking time to read and reply.
I just purchased this movie on Thursday, May 15, so just a few days ago. I have never had any trouble whatsoever since I have been in Vietnam. I have downloaded several movies and even music and they have all synced to my respected Apple products except for this purchase.
Sorry, I don't quite understand what you mean by studios and different versions. Could you please explain?
I checked my purchased list in my purchase history under my account and there are no hidden items.

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Hi Davy571,
If you are having issues connecting to the iTunes Store to see your purchase history, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
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TS1702 I bought Gold in Infinity Blade2 and the game say "Connection Fail" (6 times). It's show in Purchase History... But I Don't Get any Gold... I need a Refund

I bought Gold in Infinity Blade2 and the game say "Connection Fail" (6 times).
It's show in Purchase History... But I Don't Get any Gold... I need a Refund
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Well the term "hotlined" I have never heard before. In any case many states (like NY) just passed regulatory powers to the State Public Service Commission of which it may be called something different in your state. You could file a complaint with them. Or file a complaint with your state attorney generals office, they also take on wireless providers.
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Its a shame you have to go through what you going through.
Good Luck

Cannot, EVER, connect to iTune Store to see my purchased history. From Botswana

Need help please. Cannot, never ever connect to iTune Store to see my purchased history. Although got billed from them. From Botswana, Africa.
Thanks

any suggestion ?
Be patient. The App Store is having issues today. In the morning, the "check for updates" function could not be accessed. In the afternoon, that was fixed, but reviews of apps could not be entered. This seems to be the latest problem (also occurring for me, so it's the App Store, not your phone). So, try again later - they'll get it sorted at some point soon!

ITunes won't connect to store so I can look at my purchased history using my iPad.

I have a iPad and I'm trying to view my purchased history for iTunes but it keeps telling me that it can't connect to the store. I just got charged $32 and they didn't send me an email so I have know idea what I got charged for. Is anyone else having problems connecting to iTunes to view their purchased history using the ipad? And is there something I can do to fix it?

Try:
- iOS: Not responding or does not turn on
When it says place the iPod in recovery mode use one of these program
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
For MAC or PC
The Firmware Umbrella - TinyUmbrella
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Purchase history not connecting

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