Purchase history

Hello B1world,
I have a CitiXsys credit card addon.  When i activate their addon the customer's order history is erased after the 2nd sync.  This is a particular concern because this is how the customer retrieves their downloadable products.  When i disable the addon, it preserves the order history.
This is what CitiXsys states, "I would like to update that we don't even touch any table of Webtools. Basically Webtools uses our table to store Credit card transaction details. Our addon works only after data posted into SAP."  They have encouraged us to log the issue with SAP.
Does anyone have any suggestions as to why the customer's history is wiped out?  What is Webtools doing in reaching into the CitiXsys tables that is (hypothetically) causing the customer's history to be removed?
The other information that may be insightful is that we are requiring unique logins, however, when we sync the orders over, everyone is treated as a B2C, so they come in to the B1 system under a generic BP ID.  The order history should be based on the unique login ID, but it is behaving as if the customer doesn't exist after the 2nd sync.
Thankyou for any help.

Hey John ... CitiXSys is correct .. it doesn't have direct access to any of the WebTools tables.
Your configuration of having a generic BP in SBO for all the B2C web orders is a normal configuration that many customers have.
A few things to look into ...
First, make sure the order still exists in WebTools. Query the OrderMaster table and look for one of the missing orders. I expect it will still be there. Now check the account id for that order, is it the account id for the BP (usually it starts with WEB). If so, look at the userid field .. does this match the userid for the customer placing the order (I'm not 100% sure this is needed to see the order history anyway).
Do you have any customizations or other addons in WebTools?
If you disable the citixsys addon, it sounds like the order history remains. I am guessing that if you update the order yourself in SBO after it initially synchs from WebTools you will get the same situation as what it appears CitiXSys is doing. Updating the order will trigger a synch from SBO to WebTools so it's this step that probabaly breaking the link.
What is the generic BP in SBO? Now that I think about it, if the generic BP is actually a real BP in WebTools all orders associated with it may get re-assigned to that one after the second synch. Did you change the synch settings after the initial synch and choose a different BP?

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