Purchase issue

Hello Walidag
If there is an issue with your app that was purchased, then report the issue to the App Store by following the steps in the article below. You can also do that by looking up your purchase history.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

Similar Messages

TS1702 Who do I speak to regarding an App Store purchase issue ?

Who do I speak to regarding an App Store purchase issue ?

Contact Support
http://www.apple.com/support/itunes/contact/

I restored my iPad 2. I'm unable to re-download "Newsweek" purchased issues. It is an "in-app" purchase. I'm tapping "Restore All Purchases" in the Newsweek for iPad app, but it is not restoring. I see the "Buy" button next to a purchased issue.

I restored my iPad 2. I'm unable to re-download "Newsweek" purchased issues. It is an "in-app" purchase. I'm tapping "Restore All Purchases" in the Newsweek for iPad app, but it is not restoring. I see the "Buy" button next to a purchased issue.

Hello Wh1t3ym0u53,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Best of luck,
Mario

How to resolve itunes app purchase issues in India

I purchased a package from DailyYoga app which I got billed for via itunes, but the package is not enabled on my ipad after 3 days of when the purchase amount showed up in my credit card. I've contacted the DailyYoga folks directly via their website as well as from my email, and haven't received any replies after 2 days. I've been trying to escalate this via itunes support, but I find that online support isn't available for India, so how do I formally complain and escalate this to Apple support in India so I can move towards resolution of the particular issue?
-Ramesh.

The iTunes stor support staff are at: http://www.apple.com/emea/support/itunes/contact.html and the Apple support numbers for world-wide are: http://support.apple.com/kb/HE57

EDI purchasing issue

Problem solving reports for EDI Purchasing are not working...how do i solve this issue...someone post me step step process to resolve the issue ..Thanks

Hi Bob,
Its not clear what is your current issue with IDOCs, but here some tips.
If you have idocs that are not being processed, you should first check your partner profiles
WE20, check the inbound and outbound parameters in each system. There you define processing routine for inbound.
For status check you may use WE02, and get status code and if there is any, the error code and message.
A good tool is to use the context menu (from initial screen, go to transaction WEDI, cannot be called from other transaction using /N) There you will find the transactions for administration, and also test tools. These test tools are very helpful to follow inbound/outbound processing function modules.
You will find documentation, and inbound and outbound process codes. These process codes are those you define with your message type in transaction WE20.
Be aware that standard function modules (inbound/outbound) may include user exits allowing you to perform additional checks/conversion (i.e. if you are receiving idocs from a legacy system and your plants are defined with a different naming convention, you may include a cross reference routine to change values in segment fields)
In have to identify also the action code you need to inform in the corresponding segments.
It's very difficult to give you a direct answer, without knowing the error message you are having. If you give us more information about your issue/scenario, you will probably get better solutions.

URGENT: Oracle 10g License Purchase Issue

Dear All,
I have a small environment of around 50 desktops with Compaq Proliant Server. The Server machines are normally coming with dual processor. Now I am looking for Oracle Processor Based license as we are going to deploy our in-house built application (in D2K) there. I want to purchase processor-based license instead of per user base license keeping in view our possible future expansion. Due to my Server machine that has two processors, I have to purchase two Oracle 10g processor based licenses that cost us too much.
Can I use one processor-based license for my Server Machine? Kindly advise.
Thanks
Zia

Hi Yoann,
Thanks for response, actually we have recently purchased that Server machine and now a days every server machine is coming with dual processor. So, offcourse we have paid for that but in Oracle case, they are charging per CPU that is why it is becoming double cost for me.
Anyway I have no idea about it that is why im asking the legal issues over it if it is illigle then I have to go for per user licenses or licenses for two CPUs. Thanks
Zia

Purchase issues.. Charged twice!

So i had purchased credits for an app that i use (INJUSTICE GOD'S among us) on an ipad that my Girlfriend and i use and share. Before i bought the credits i was logged in on my girlfriends apple id and of course i didnt want her credit card to get charged for some thing i purchase for an app that only i use. I logged out of her account and created my own account using an itunes girftcard i got from work. After creating the apple id and signing in to the ipad i purchased credits for the game i play worth $19.99. A few hours after doing this my girlfriend went online and check her bank account and found that she was charged the same amount i paid for the credits i got for my app. So i checked and made sure thAt i didnt use her account. After checking i verified that she was logged out of her apple id and i was charged $19.99 for the purchase since my remaining balance was only $5.01. I was wondering if anyone else had this issue before and how did you go about fixing it. Please help. Thanks.

I understand your point Gamerpete. But in my defense Ever since i purchased credits from that app i have not logged back in to my girlfriends apple id. I am still logged in on mine ask we speak. I might have done something wrong and had the same theories as what you and Alfred DeRose had but all these things both of you had mentioned wouldve have required myself to be logged in under my girlfriends account at some point and the ipad would have asked for her password if a purchase was made. I havent logged in to her Apple id after the fact and the ipad never asked me for her password (my girlfriend's ipad is set to ask for her password whenever a paid app or purchase is downloaded). So how would i get charged twice if this is the case? I am going to call them today and see what they say. I will keep you guys posted.

TS1424 In-app purchase issues

I've been repeatedly asked when making in-app purchases lately to "contact iTunes support" to complete the transactions. I know it's not an issue with the card on file. Does anyone know what that problem might be?

Try contacting iTunes support and and ask them why it's happening and how to resolve it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

InApp purchase issue for my newsstand app

Hi,
I am having a strange issue while subscribing for auto renewable product.
I have created a test user account and which works fine for non renewable product and restoration. In the case of auto renewable subscription, it is asking for test account verification and couldn't test the auto renewable subscription. Why it's required for test account. Following is getting me
Verification Required
Before you can make purchases, you must tap Continue to verify your payment info.
[Environment: Sandbox]
I have created almost many test user accounts in itunesconnect now with no luck, i always sign out of the app store on the device before running the app for test, then use the test user log in when testing the iap in the app itself, but keeps saying the same thing.
I tried all the ways mentioned in many posts for the similar issue, like not logging in to itunes account from settings page. But no luck. The strange thing is that non renewable purchase and the restoration process works fine with the same account. Any ideas? I am facing this issue for the last week and I could release the app because of this bloody issue.
Thanks and regards,
Sree

Well, what happens now when you try to purchase a gem with your new card info?

In App Purchase Issue

Hi - I swear I must've read 50,000,000 articles in the past few days regarding this issue but they're all just slightly not relevant enough to help me.
Here's my issue. I became really, really "into" this app on my iphone & decided to blow a couple of dollars. While $10 may not seem much, especially if I was willing to spend it on a game, there's a lot more to it than that!
Ok so this game (its called Go Go Museum) did have a *bit* of technical issues, but to be honest, I had never experienced a thing even close to what many, many people right on the iTunes reviews for that app described until after my purchase. I had played the game for a couple of weeks before ever making that in-app purchase. So....the game works fine, occasional SNAFU, I buy in-game currency and BAM! Never works again.
In the interest of full disclosure, there was an update to the app that same day. So it was probably that. Crazy thing is, that "update" was supposed to be to address crashing! Oh, it addressed it alright. The app literally has not worked for me in 6 days. By work i mean stay open for longer than 5 to 10 seconds at a time without shutting down. And i have tried all the usuals.
My thing is this: I made that in-app purchase - the app never functioned again. I emailed the company - who for all I know do not have an English speaking representative on staff??? I dont know. Maybe thats why they havent answered me. In the meantime, I have tried opening the app once daily. (uninstalled, reinstalled, etc. etc.)
I cant imagine becoming a game developer, getting published internationally & then having no way to communicate with your patrons who speak other languages (especially English, since its so common)....So maybe its not a language thing. There are any # of things it could be. . . I just want to get my $10 back and find another thing.
It was quite the fun game - go on these little expeditions to find things to fill exhibits in a museum with.

When I mentioned how many times I've tried opening the app & say once daily, its really once daily since the first like 3 days of trying a lot. Just FYI.

HT5622 Purchase issue with iTunes

Hi, I purchased a music album from Apple iStore. The price mentioned was INR 120 but as soon as I downloaded the album authorizing the transaction, my credit card was charged twice for the same album - once INR 60 & then INR 120. Where do I report this issue?

The 60 is a temporary store holding charge, it's not a true charge. Each time that you add or change your credit card details on your iTunes account a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702

Purchasing issue

I've purchase an online itunes gift card from Apple Store, when i recieved it by email all i got was a Pin code and a number, i tried to redeem each one of them and all of them together but it keep saying it's not valid, do i have to do something to redeem it?

Hello Moha99999
Check out the articles below for getting that gift card redeemed, if you cannot get it working then report the issues to iTunes.
iTunes Store: How to redeem a code
http://support.apple.com/kb/ht1574
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Itunes song purchasing issues

When trying to purchase a song, A pop-up box says there's a billing issue with a previous purchase, and asks for my password. The password is never accepted. It is the same pw I use to login etc.I've tried even changing pw's with no joy. I have an ipod touch gen4 with the original ios. I've tried upgrading the ios in the past, and that just created way too many problems. Anyone else run into this issue when trying to make purchases?
Thanks

Stepehn.$,
Since some of your songs play correctly here are some suggestions.
Make sure your iTunes and Quicktime are up to date.
Then deauthorize, and reauthorize your computer for your iTunes Store account.
This article contains some more suggestions for troubleshooting songs that won't play correctly or skip:
http://docs.info.apple.com/article.html?artnum=300766

TS3297 Purchasing issue

When I try and purchase something it tells me to contact iTunes support, I have tried to do so but got a dead end, help !

Hello Walshie1,
Thank you for purchasing FaceTime. It sounds like you are not able to activate FaceTime to use it. I found an article with steps you can take to troubleshoot issues like this.
I recommend reviewing the steps under the section titled "Activating FaceTime for Mac" in the following article:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Thank you for using Apple Support Communities.
Best,
Sheila M.

Please help with an urgent purchase issue

Hello all
I have finally decided that since I am planning a trip to US it would be a wonderful opportunity to purchase a Mac and fulfill my dream!
Despite the fact that I was thinking of purchasing an iMac for a desktop computer (my office laptop is a windows 8) I ended up in selecting a MacBook Pro 15 retina as a desktop replacement combining increased portability and enhanced specifications. The use is strictly personal meaning transferring and listening to music, home movies editing, watching movies, Internet and generally transferring all my home staff to apple ecosystem using also external drives.
Now the serious staff: since I have a one time opportunity ( the trip is not repetitive) I would extremely appreciate your help in the following:
- my current selection is with 2,7 ghz quad core i7 with 8 gb ram and 512 flash. How is this configuration compared to the basic one? Basically I chose the 2.7 because of the relatively small price difference and the increased hard drives because of future programs installations (all storage will be done in time capsule and external drives)
- since I have to purchase it now when Mavericks are released will the update require payment (based on your experience from the past)
- how do the above compare to the new MacBook Air (if it is worthwhile I would go to an enhanced version of the 13")
My true apologies for the length of my message but any help is invaluable to solve my confusion
Many thanks in advance.

- my current selection is with 2,7 ghz quad core i7 with 8 gb ram and 512 flash. How is this configuration compared to the basic one? Basically I chose the 2.7 because of the relatively small price difference and the increased hard drives because of future programs installations (all storage will be done in time capsule and external drives)
- since I have to purchase it now when Mavericks are released will the update require payment (based on your experience from the past)
- how do the above compare to the new MacBook Air (if it is worthwhile I would go to an enhanced version of the 13")
My true apologies for the length of my message but any help is invaluable to solve my confusion
Many thanks in advance.
We do not know yet what Mavericks will cost or what machines Apple will update for free but based on past experience it will probably not be a free update unless you purchase the computer after Mavericks has been released to the public. As recent operating system upgrades have been relatively inexpensive - Mountain Lion was $20 - I wouldn't worry a lot about this.
I agree with your choice of the 512GB SSD. The bigger the better as application files and data are only going to get larger. The faster processor may not make enough difference for your intended uses to make it worth the extra money however.
The retina display on the MacBook Pro is quite a bit better than the MacBook Air.
Best of luck.

Purchase issue

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