Purchase never received

I purchased chips for a game on my iphone with itunes gift cards totalling $99.00.  I've received an email confirmation & the money is gone, but I never received the chips ... what can I do?

same as mine i purchased a chips and its gone!

Similar Messages

  • In-App service purchase - never received the service

    I made an  In-App Purchase on Reverse Phone Lookup, Reverse Phone Premium app, but I never received the service, although I verified that my purchase was charged on my account.
    Purchase History - latest Purchases
    Secure Connection
                                                                                                                                                      Date: 06/12/12 09:24 AM
                                                                                                                                                     Order: ***************
    Item                                                                         Seller                        Type                        Report a Problem       Price
    Reverse Phone Lookup, Reverse Phone Premium ...    itePages.com             In-App Purchase       Report a Problem      $1.99
                                                                                                                                                                      SubtotaI: $1.99
                                                                                                                                                                              Tax: $0.18
                                                                                                                                                          Credit Card TotaI: $2.17
    Is there any recourse for receiving a refund through iTunes?  I e-mailed the vendor at the address given ([email protected]) to no avail.

    Presumably they meant for that app - was the in-app purchase to download an update for the app e.g. to remove adverts in it or to unlock extra features ? For any refund you will go back to as if you had not purchased the item i.e. the purchased will be removed from your account. If you want the meaning of the actual message clarifying then try replying to the message that you got from Support.

  • HT4009 20$ in app purchase never received?

    In app purchase paid but never received? No answer from G5 Entertainment or iTunes either, 20$ paid for absolutely nothing, how can I request a refund? I have written two emails to iTunes as well as an email to G5, what a scam!

    Trtls88 wrote:
    Thanks for that link!
    You're Welcome.
    Trtls88 wrote:
    I hope this works, I will return to give you a check mark as soon as they answer.
    You should hear from them within 24 hours.
    Good Luck.

  • I made an in app purchase and never received what I was supposed to. I contacted the producers of the app and they never got back to me. I then contacted apple and they said they would return my 25$ purchase. I still haven't gotten it. What do I do?

    I made an in app purchase and never received what I was supposed to. I contacted the producers of the app and they never got back to me. I then contacted apple and they said they would return my 25$ purchase. I still haven't gotten it. I am starting to feel like I just lost 25 dollars and both companies are sweeping it under the bus. I don't know what to do now. What should I do?!?!

    We are users like yourself. You are not speaking to Apple here. We are not able to help. Please call Apple to inquire.
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes
    international calling numbers..
    For Mac App Store: Apple - Support - Mac App Store.
    For iTunes: Apple - Support - iTunes.

  • Someone using my credit card. Saw my billing statement. I dont purchase on feb 18 it cost usd 34.99 in peso 1,609.41 but I have never received any receipt I bought it. I can send to u my credit card paper bill. Pls explain to me. Who bought it?

    Someone using my credit card. Saw my billing statement. I dont purchase on feb 18 it cost usd 34.99 in peso 1,609.41 but I have never received any receipt I bought it. I can send to u my credit card paper bill. Pls explain to me. Who bought it? What apple id who bought that big amount of app. Pls help me. Its to expensive. I want who/what apple id sign in and purchase app and using my credit card. Pls reply. Thank you so much.

    You need to contact Applecare at AppleCare phone number: (800)-694-7466, and ask to speak with iTunes consumer account protection.

  • I recently purchased some information to be downloaded to one of my apps I never received the download and I was charged multiple times I reported the problem my  Community

    I recently purchased some information to be downloaded to one of my apps I never received the download and I was charged multiple times I reported the problem And it's been about a week my question is how long does it take  to credit my account back. It's my money and I want it now.

    It can take a while for your money to show up in your bank, but a week is a bit over the top. Try contacting iTunes Store Support to make sure the refund was issued.

  • I purchased an itunes gift card for my nephew. I received a confirmation that the credit card had been debited, however he never received a code to activate his gift. Where can I find out the code for my gift voucher?

    I purchased an itunes gift card for my nephew. I received a confirmation that the credit card had been debited, however he never received a code to activate his gift. Where can I find out the code for my gift voucher?

    If you purchased your gift using iTunes, you can resend it. Just follow these steps to resend an unredeemed gift to any address:
    http://support.apple.com/kb/HT1541

  • HT4009 in app purchase from OMGPOP "Draw Something" of 400 coins never received - has anyone else had this problem and do you have a suggestion for me  Tried "report a problem" and directed to this site."

    in app purchase from OMGPOP "Draw Something" of 400 coins never received - has anyone else had this problem and do you have a suggestion for me  Tried "report a problem" and directed to this site."

    Hi AP_In_Surbiton,
    I am really sorry that you have had so much trouble getting your Caller ID up and going.  I'll be happy to help you out with this and get it working for you.
    Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
    Thx
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • TS1424 I purchased rubies in paradise cove,got charged and never received them,ordered again and got them,so charged twice for same product.Can I get refund?.

    I purchased rubies in paradise cove app. Some error occurred while purchasing on june 9 and never received them. I thought I wasn't charged for them since I didn't get them. I repurchased the same item on june 11 and received them. Can I be refunded for the 1st purchase on june 9 ?.

    Hello Consumer777,
    I sincerely appreciate the amount of detail you’ve provided in your post. It appears you’ve been dealing with this scenario for quite some time, and I thank you for bringing it to our attention on the forums.
    I’ve reviewed your case history with Best Buy in regards to this issue, as well as the details of the Better Business Bureau (BBB) case that was opened. We provided our definitive response to the BBB and Best Buy’s decision on the matter has not changed.
    Thank you for sharing your feedback on the forums.
    Sincerely,
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • HT4009 Never received my in-app purchase

    I made an in-app purchase and never received it--how do you go about getting it?

    contact iTunes store support.  There's a link at the bottom of every page in the iTunes store on your computer.

  • HT203167 I bought from pocket gem a item and never received it. There told me to contact apple. The purchase was on 12/07 /12 over $9.99 I never received the item. Please put the money back on my credit card

    I bought from pocket game a item and never received it I contacted the company and the told me to contact you. I the purchase was on 12/07/12 over $9.99. I never received the item but I gat charged. Please return the money back on my credit card. Thank you

    Well here on the Apple Support Communities you are talking to other users just like yourself and not Apple. We are not able to to do anything about your credit card.
    My suggestion it to call your credit card company and ask them to deny payment. Once you have done that it will get someone attention and they will start talking to you seriously.
    Allan

  • 140063685933 this is the receipt no Apart of two purchase there all rest I never received was a problem with the system they couldn't be download and naw you are charging me  Haw unprofessional is that and more than an hour can't find how to get to custom

    140063685933 this is the receipt no
    Apart of two purchase there all rest I never received was a problem with the system they couldn't be download and naw you are charging me
    Haw unprofessional is that and more than an hour can't find how to get to customer service to correct the mistake
    Just so fed up will never ever pitches anything waiting of time and money  

    Apple is not here. Apple does not answer questions here. There are only volunteer users here.
    The charge to your credit card takes place before you download the app.
    If you are having problems downloading the apps that you bought, you will need to explain the issue in detail if you wish someone to help you.

  • HT4009 i never received an in app purchase

    I purchased 14.99 stack of gold bars in the monopoly hotels app , but i never received them .

    I have the same issue with buying donuts from The Simpsons: Tapped out. It timed out when I made the purchase so I tried again and the same thing happened.
    Later that evening I receive two invoices for the purchases, $10.49 each. I tried all the troubleshooting items on the site here and they still didn't appear. I've contacted the game vendor as the Apple site says and the vendor, EA, are telling me to follow the same process and to contact Apple if I have any problems!
    Where does one contact Apple about it? There's no problem submission on this lousy "support" site, instead they make the customers talk to each other about the issues. As this site points out, in app currencies are not transferrable so unless another Apple customer is going to give me $20.98, I don't see how other customer's can assist.
    EA is asking me for a litany of details about my device and quite frankly I don't feel as though I should be doing any of this. I don't see why EA and Apple can't sort it out amongst themselves to either refund my money or give me what I've paid for instead of passing the buck on to each other.

  • HT204088 I purchased app credits for $10 and never received them. How do I get my refund?

    Not sure how to go about disputing this purchase, but I never received my in-game credits for, "Door Slammers Drag Racing". Now I would either like my money back, or the in-game credits to be applied to me account.

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I purchased more lives for my game 3 times and never received them

    I purchased more lives for my game 3 times and never received them

    Contact iTune Support
    https://ssl.apple.com/emea/support/itunes/contact.html

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