Purchase not recognized

Hi Everyone!
I'm, new to this place. I have an app I had published and unfortunately I am experiencing some issue with it. On a device the app was purchased, continued to behave as a trial version and the Store offered to purchase again like the purchase was not even
recognized by the Windows Phone Store, although a confirmation SMS was sent by service provider stating a successful purchase.
Can you give me an advice where to go next with this issue? What to check and where to report if it's a Store issue?
I've read that there had been simlar issues before.
Thanks,
and Kind regards,
Gergely

If you're the publisher / developer I'd ask here.
Windows Store apps on MSDN
If you're an end user I'd ask them here.
Windows
Store on Microsoft Answers
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

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