Purchase of Creative Cloud genre but the charge is 2 times and now I have 2 subscriptions

Greetings, a few weeks ago made the purchase of Creative Cloud genre but the charge is 2 times and now I have 2 subscriptions, I need to make the return of 1 product since this repeated but does not work if I click restore subscription.
I'm from Guatemala and chat support is not available for ayuder me solve my problem.
Thank You

Sorry, This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

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