Purchase of photoshop/Lightroom subscription failing

I'm getting the "We're sorry, but we're having trouble processing your order. Please come back and try again later or call us at +1 800-585-0774. If you're not in North America, blah blah..." error after i've entered my card details. I'm in the UK, followed the UK link to order page. Soo... help?

Hi there
Yes, you can have different single apps under the same Adobe ID without any conflicts.
Thanks
Bev

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I have dowloaded Photoshop + Lightroom (subscription) but no serial number have been provided for Photoshop CC so I cannot access the product. Please help

I have dowloaded Photoshop + Lightroom (subscription) but no serial number have been provided for Photoshop CC so I cannot access the product. Please help

Thank you Steve. Will do it straight away.
We can can continue talking this evening, no prob.
Rgds
Marco
Il giorno 16/mag/2014, alle ore 19:12, SG... <[email protected]> ha scritto:
I have dowloaded Photoshop + Lightroom (subscription) but no serial number have been provided for Photoshop CC so I cannot access the product. Please help
created by SG... in Photoshop General Discussion - View the full discussion
Hi,
When did you make the purchase? Can you try signing out of the CC desktop app, and then signing back in?
I'll see if I can get direct support sent your way as well. How much longer are you available for this evening? We can communicate directly as well if you prefer.
regards,
steve
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Hi! I had purchased Adobe Photoshop Lightroom 5 Full - English - Multiple Platforms - Download. Had received a serial number to activate my license. I am nott able to update this to the latest version. Tried entering the license key which I had received f

Hi! I had purchased Adobe Photoshop Lightroom 5 Full - English - Multiple Platforms - Download. Had received a serial number to activate my license. I am nott able to update this to the latest version. Tried entering the license key which I had received for LR5. does not work with LR6

Your serial number is for version 5 and not for Lightroom 6. If will install LR 6 you have to buy a update and the you get a new serial number.
Regards
Axel

I've purchased the photoshop/lightroom CC monthly package and It won't download?

I've purchased the photoshop/lightroom CC monthly package and It won't download, plus, to add insult to injury, i've just checked my bank account and they have taken 2 payments out of my account. One yesterday and one today, i'm really not happy about this, to be honest I've had nothing but bother using every Adobe product i've bought.

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Purchased the Photoshop / LightRoom 5 "CC" for $9.99 - where's the serial number(s)?

Title pretty much says it all.
I am new to Creative Cloud - and this forum, etc.
I purchased the $9.99 / month deal that Adobe is offering to new customers, etc.
Downloaded everything that I need to download (I think).
Tried to run Photoshop - but am being asked if I want to start my "trial"
or I have the option to "License This Software"
but where is the Serial Number for Photoshop & LightRoom 5?
I imagine it's right under my nose - but I do not see it anywhere.
Thanks,
Scott

Ok, it looks like I couldn't contact the servers, but the Adobe application did not tell me anything: no feedback. I have gone into C:\Windows\System32\drivers\etc\hosts and removed all the firewall IP filters, and photoshop opens. You can then revert the hosts file to get all your anti-spam and adblocking filters and photoshop still opens. To be clear, Adobe seems to be using some special ip address to tell your app that it's licensed, this address could be on any number of spam blacklists (because I guess it's used to phone hime about app usage and sell you stuff). So check your hosts file, OR check your work firewall / router.
@Adobe, help people out, just say 'unable to contact license servers'. When your infrastructure fails, and paying customers mysteriously get trial software, it makes Creative Cloud look broken, and frustrates the people you want to give you money.

Purchased the Photoshop / LightRoom 5 "CC" for $9.99 - where's the serial number(s)? (cross-post)

Title pretty much says it all.
I am new to Creative Cloud - and this forum, etc.
I purchased the $9.99 / month deal that Adobe is offering to new customers, etc.
Downloaded everything that I need to download (I think).
Tried to run Photoshop - but am being asked if I want to start my "trial"
or I have the option to "License This Software"
but where is the Serial Number for Photoshop & LightRoom 5?
I imagine it's right under my nose - but I do not see it anywhere.
The screen which appears (after I sign in) says:
Am I supposed to "Start Trial" or "License This Software"
To make things even more confusing:
I just ran LightRoom 5 for the first time.
There was a serial number automatically inserted in the space provided.
Not sure what's going on - but this is becoming a little overwheling.
I suppose it's the price I must pay for being an old fart!
-Scott

@ didjunior:
Hi. Sorry, but I don't have any good news for ya.
My issue has been resolved, however - it was due to a lengthy chat I had online with an Adobe Associate.
We were able to get everything running the way 'twas intended,
but there were some hoops of fire with which I had to jump.
Wish I could help....but the only thing I can say is to attempt a "Live Chat"
With the Adobe help team.
Hope you get it smoothed over.
Good luck to you.
-Scott

Having Photoshop+Lightroom subscription, can i additionaly buy single month of other apps?

Hello,
Like said in topic - if I'm currently subscribing the Photoshop+Lightroom, can I additionaly buy other Apps for single month (no yearly subscription) and avoid having any conflicts? Thanks in advance.

Hi there
Yes, you can have different single apps under the same Adobe ID without any conflicts.
Thanks
Bev

Lightroom no longer appears in my CC PhotoShop/Lightroom subscription BUT I do have 5.7 on my computer. How do I correct this?

I have been a subscriber to Adobe CC (PhotoShop/ LightRoom) for over a year now and just noticed that Lightroom no longer appears in my installed App list. Lightroom 5.7 IS on my computer and I work with it all the time. I am concerned that it is not getting updated. It does show LightRoom 5 as an available to install app but I am not going there again. Did it once and lost all my 1 to 1 previews and preference settings on tens of thousands of images in my Lightroom library. I am on a windows based PC with Intel i7-4770 processor running 8.1 Pro with 16GB RAM.My Library files are on an external 3TB Seagate drive.
I have also been getting lots of error messages that Lightroom did not shut down properly last time and it needs to check the integrity of the files. I don't know if this is all related to the same problem but I didn't seem to have these problems when I was running on my own "installed version".
Does anybody have a clue?
Thanks

Hello,
You can also go to the link below and go to "My sites"after signing in and then you can delete the sites from the list.
http://businesscatalyst.com/PartnerPortal
Regards
Vivek

Purchased Photoshop/Lightroom subscription, PSCC fine, LR still shows trial and requires a serial number

Hi all,
I had downloaded Lightroom and Photoshop CC 2014 trials, then bought the $9.99 subscription. Photoshop CC works fine after restart, but Lightroom still shows trial in play and asks for a serial number.
I can't see a serial number in any emails.
Please help!
Cheers
Kev

Jodie84,
I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
Cheers,
Kartikay Sharma

I purchased the Photoshop CC subscription but Lightroom 5 doesn't show as an available download

I'm running a Dell XPS 17 with windows 8.1. Photoshop installed fine.
Any help would be great.

Try opening the Cloud app, signing out and signing in again.

Can I download my purchased Adobe Photoshop LIghtroom without using the DVD?

My laptop does not have a DVD-ROM drive.

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

I purchased Adobe Photoshop Lightroom 5 from DELL; a downloadable version. I cannot open the application to download it. I dealt with them for an hour on the phone. theu told me to contact Adobe

I would a phone number to talk with someone from Adobe

If you want to try, you likely need to wait thru the weekend...
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Get chat help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

Purchased Adobe photoshop lightroom 5, installed disc, registered, still not working???

Help I installed PS ligthroon 5, registration # would'nt work so did so on website
seemed to all go fine, now trying to open program and all I get is prompt to register ???

It's here http://forums.adobe.com/community/labs/lightroom5. Not that difficult to find.

Adobe Photoshop Lightroom 5 (Student/Teacher): Questions before purchasing

Hi,
I'm considering purchasing Adobe Photoshop Lightroom 5 (Student/teacher version). I have several questions I was hoping to get answered before I do so. I'll list them here...
Does the Student/Teacher version have all the same capabilities and functionality as the standard version of this product?
The software is being offered as a download by a [reputable] 3rd party vendor. Can the software be downloaded to more than one computer in my household? (The same vendor does offer a hard-copy version for a mere $2 more, and I'm wondering if I shouldn't just buy that one to be safe.)
One of the primary tasks I need to do with my digital photos most often is resize them, in large batches. Does Lightroom 5 have the capability to do that?
And finally, is anyone familiar with purchasing Student/Teacher software? Is my email address with .edu extension enough to satisfy eligibility requirements?
Thanks in advance to anyone who can answer any or all of these questions!
-Steve

Lightroom and Photoshop or two completely different animals in a lot of ways. It isn't a question of either/or, but rather when to use the Lightroom and when to turn to Photoshop.The differences are too great to go into a detailed explanation on a forum such as this. I use both Lightroom and Photoshop. Lightroom is my starting point for all of my work, and I do easily 90% of my work using Lightroom. But sometimes there are things that Lightroom can't do, or Photoshop just does better.
Without going into a lot of detail, Lightroom does not modify the pixels in your image file. All changes and adjustments are stored in what is called the catalog, which is really a database. When you want copies of those images to share that include all of the Lightroom adjustments you export copies for that purpose. Because of this approach to editing, there are some things that Lightroom cannot do. That's where Photoshop, Photoshop Elements, or some other editor comes into play.
Looking back, it's easy to start editing using Lightroom. The thing I had a hard time getting my head around at first was the need to export copies of images to share with others, or to send to a lab, etc. As soon as you have that concept ingrained into your workflow I think Lightroom can be a very powerful tool. But it won't do everything, stitching panoramas, removing objects from images, and other such tasks are easier performed with other software. I'm not saying this to discourage you from Lightroom, but rather to encourage you to consider purchasing Lightroom with another product such as Photoshop or Photoshop Elements. There is "interconnection" between the two programs built into Lightroom that makes the process of going back and forth between the two very simple.
You are probably scratching your head right now wondering what I'm talking about. I apologize. Here is a link to a good set of videos you might want to watch. Then, hopefully it will help you make a better decision.
Getting Started with Adobe Photoshop Lightroom 5 | Adobe TV

New Laptop - can i still install Adobe Photoshop Lightroom 4, Education Edition without purchasing

A few years ago i purchased Adobe Photoshop Lightroom 4, Education Edition. I recently purchased a new laptop and was hoping to install Adobe Photoshop Lightroom 4, Education Edition. I no longer have the old email address that i used to originally install Adobe Photoshop Lightroom 4, Education Edition.
Can i still install Adobe Photoshop Lightroom 4, Education Edition on my new laptop wihou having to purchase i again?

taylor.pf wrote:
I have a product key but not a serial number.
The only thing that matters is a valid serial number.
If you don't have one, contact Adobe.

Purchase of photoshop/Lightroom subscription failing

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