Purchase Order Response Not able to do by the Supplier from SUS

Hi Experts,
During sometimes, the supplier is not in a position to make POR from SUS.
After selecting the PO from Supplier side, when they are trying to do POR they are not able to either select Confirm (tick mark) or reject (X mark) from their screen which means always those buttons are in greyed mode or no action like Green or Red respectively. What could be the reason ? However, they can see the Send button.
Please provide me the input to do investigation.
Thanks
Rajesh K

Hi Rajesh,
   If you are not able to respond for PO from SUS then you have to activate the workflow WS14500001.. Here some more workflows you can check for POR
Workflows
You can configure the following workflows for the purchase order response:
·        (WS14500001)
Automatic transfer of purchase order response data into the purchase order. The system carries out a comparison during the data transfer (background processing). If the quantity, price, and delivery date variances transmitted by the vendor are within the tolerance limits set in Customizing, and no other variances are transmitted, then the data transfer of the first inbound POR occurs automatically.
This workflow is relevant for XML receipt or manual entry with subsequent approval.
·        (WS14500019)
If POR data differs from that in the purchase order, you can be informed of this via a work item. As a purchaser, you can decide for each item whether you wish to transfer the data into the purchase order or not.
·        (WS14500007)
If POR data differs from that in the purchase order, you can be informed of this via e-mail (with the number of the purchase order).
·        (WS14500017)
Monitoring receipt of the purchase order response:
If the flag Purchase order response expected is set in the purchase order, and if by a certain time a purchase order response has not been received for all items in a purchase order, then you can be informed of this via a work item.
SAP WON'T DELIVER ANY WF TEMPLATE WITH NUMBER RANGE OF '9' BECAUSE 99% CUSTOMER USE NUMBER RANGE 9' FOR CUSTOM WORKFLOW..
Saravanan

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