Purchase OS MOuntain Lion through Mac App Store but it stated error has occurred.

Hi,
Need help here.
I purchase OS X Mountain Lion tgrought Mac App Store but it stated an error has occured and it was not completely download.
In the purchase box, the application is under "other purchase" and the button is blank. I can't resume download despite its stated error.
However purchase has been billed in my credit card.
My current OS X version is 10.7.5.
Please help how to download again and if cannot how to get the money back ?
Thanks all.
Cheers,
Cella

Look in the Applications folder for the Mountain Lion installer. If you find it or a partial download, delete it and see if you can start the download again.

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Mac App Store Support
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I am trying to update TextWrangler in the OSX App Store application. Multiple attempts to update have resulted in the same error. This appears to be also happening with other apps (Pages, in particular), but for the moment I will keep troubleshooting localized to TextWrangler.
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As per https://discussions.apple.com/message/23951810#23951810, I have included a log file to (hopefully) help diagnose the issue. While I don't really understand much of the log output, I do find it interesting that at Apr 21 17:02:49 (when the download starts) you see many mathematically meaningless percentages displayed.
I very much appreciate in advance any help you can provide on this issue
The following log was created by:
1. quitting all applications
2. starting Console
3. selecting /var/log -> appstore.log
4. clicking "Clear Display"
5. starting App Store
6. clicking "Purchased"
7. clicking "Install" next to TextWrangler
8. waiting until the "TextWrangler failed to download / Use the Purchases page to try again." dialog appeared
9. quitting App Store
10. in Console, select all and copy/paste here:
Marker - Apr 21, 2014, 17:02:27
Apr 21 17:02:33 escorpiao.local App Store[1199]:
          --------------------------------------------------------- Begin --
             System Version 10.9.2 (Build 13C64)
             "App Store" Version 1.3 (201.4)
Apr 21 17:02:33 escorpiao.local App Store[1199]: FRStoreViewController: Using process-per-webview model for identifier primary
Apr 21 17:02:33 escorpiao.local App Store[1199]: FRStoreViewController: Loading cached storefront URL https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewGrouping?cc=us&id=29520&m t=12
Apr 21 17:02:34 escorpiao.local App Store[1199]: APAppDelegate: Main window NIB load started 0.7382 seconds after launch
Apr 21 17:02:34 escorpiao.local App Store[1199]: FRStoreViewController: Store state changed to splash (loading)
Apr 21 17:02:34 escorpiao.local App Store[1199]: FRStoreViewController: bagDidUpdate:<CKBag: 0x6080000088d0>
Apr 21 17:02:34 escorpiao.local App Store[1199]: FRStoreViewController: Store state changed to splash (loading)
Apr 21 17:02:34 escorpiao.local App Store[1199]: FRStoreViewController: Initial bag load took nan seconds
Apr 21 17:02:34 escorpiao.local storeagent[261]: UpdateController: App Update check
Apr 21 17:02:34 escorpiao.local App Store[1199]: FRStoreViewController: Processing _urlEventsToHandleOnBagUpdate with (null)
Apr 21 17:02:34 escorpiao.local App Store[1199]: FRStoreViewController: Processing _openFileEventsToHandleOnBagUpdate with (null)
Apr 21 17:02:34 escorpiao.local storeagent[261]: UpToDateOperation: Starting UpToDateEligibilityCheckOperation Check
Apr 21 17:02:34 escorpiao.local storeagent[261]: UpdateQueue: Using available-software-updates-extended key for update queue
Apr 21 17:02:34 escorpiao.local storeagent[261]: ISStoreURLOperation: Starting URL operation with url=(null) / bagKey=up-to-date-eligibility-read
Apr 21 17:02:34 escorpiao.local storeagent[261]: -[ISStoreURLOperation _runURLOperation]: _addStandardQueryParametersForURL: https://p71-buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/upToDateEligibility Srv
Apr 21 17:02:34 escorpiao.local storeagent[261]: ISStoreURLOperation: Starting URL operation with url=(null) / bagKey=adoption-eligibility
Apr 21 17:02:34 escorpiao.local storeagent[261]: -[ISStoreURLOperation _runURLOperation]: _addStandardQueryParametersForURL: https://p71-buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/adoptionEligibility Srv
Apr 21 17:02:34 escorpiao.local storeagent[261]: ISStoreURLOperation: Starting URL operation with url=(null) / bagKey=available-software-updates-extended
Apr 21 17:02:34 escorpiao.local storeagent[261]: -[ISStoreURLOperation _runURLOperation]: _addStandardQueryParametersForURL: https://su.itunes.apple.com/WebObjects/MZSoftwareUpdate.woa/wa/availableSoftware UpdatesExtended
Apr 21 17:02:35 escorpiao.local App Store[1199]: ISStoreURLOperation: Starting URL operation with url=(null) / bagKey=enabled-media-types
Apr 21 17:02:35 escorpiao.local App Store[1199]: -[ISStoreURLOperation _runURLOperation]: _addStandardQueryParametersForURL: https://p71-buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/enabledMediaTypes
Apr 21 17:02:35 escorpiao.local App Store[1199]: FRNavigationController: Navigated to <FRNavigationItem: 0x600000252ba0> webView=primary provisionalURL=https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewGrouping?cc=us&id=29520&m t=12 finalURL=https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewGrouping?cc=us&id=29520&m t=12
Apr 21 17:02:35 escorpiao.local App Store[1199]: FRNavigationController: User moved forward from (null) to <FRNavigationItem: 0x600000252ba0> webView=primary provisionalURL=https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewGrouping?cc=us&id=29520&m t=12 finalURL=https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewGrouping?cc=us&id=29520&m t=12
Apr 21 17:02:35 escorpiao.local storeagent[261]: UpdateController: _availableUpdatesDidChange removing all updates available notifications because the badge count is 0
Apr 21 17:02:35 escorpiao.local App Store[1199]: FRStoreViewController: Using process-per-webview model for identifier top-charts
Apr 21 17:02:35 escorpiao.local App Store[1199]: FRStoreViewController: Using multi-webview model for identifier top-charts
Apr 21 17:02:35 escorpiao.local App Store[1199]: FRStoreViewController: Using process-per-webview model for identifier genres
Apr 21 17:02:35 escorpiao.local App Store[1199]: FRStoreViewController: Using multi-webview model for identifier genres
Apr 21 17:02:35 escorpiao.local App Store[1199]: FRStoreViewController: Using process-per-webview model for identifier purchased
Apr 21 17:02:35 escorpiao.local App Store[1199]: FRStoreViewController: Using multi-webview model for identifier purchased
Apr 21 17:02:35 escorpiao.local App Store[1199]: FRStoreViewController: Using process-per-webview model for identifier updates
Apr 21 17:02:35 escorpiao.local App Store[1199]: FRStoreViewController: Using multi-webview model for identifier updates
Apr 21 17:02:37 escorpiao.local com.apple.WebKit.WebContent[1202]:
          --------------------------------------------------------- Begin --
             System Version 10.9.2 (Build 13C64)
             "com.apple.WebKit.WebContent" Version 9537 (9537.74.9)
Apr 21 17:02:37 escorpiao.local com.apple.WebKit.WebContent[1202]: FRJSSoftwareProduct: Loading receipt for (null) at /Applications/FaceTime.app took 0.00 seconds
Apr 21 17:02:37 escorpiao.local com.apple.WebKit.WebContent[1202]: FRJSSoftwareProduct: Loading receipt for com.apple.FaceTime at /Applications/FaceTime.app took 0.00 seconds
Apr 21 17:02:39 escorpiao.local App Store[1199]: FRStoreViewController: Initial load of visible web view (https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewGrouping?cc=us&id=29520&m t=12) took 5.7364 seconds
Apr 21 17:02:39 escorpiao.local App Store[1199]: FRStoreViewController: Store state changed to splash (loading)
Apr 21 17:02:42 escorpiao.local App Store[1199]: FRStoreViewController: Store state changed to default state
Apr 21 17:02:43 escorpiao.local App Store[1199]: FRNavigationController: Navigated to <FRNavigationItem: 0x6000002598c0> webView=purchased provisionalURL=https://se.itunes.apple.com/WebObjects/MZStoreElements.woa/wa/purchases?cc=us&fi ltered=false&mode=UNHIDDEN&mt=12 finalURL=https://se.itunes.apple.com/WebObjects/MZStoreElements.woa/wa/purchases?cc=us&fi ltered=false&mode=UNHIDDEN&mt=12
Apr 21 17:02:43 escorpiao.local App Store[1199]: FRNavigationController: User moved forward from <FRNavigationItem: 0x600000252ba0> webView=primary provisionalURL=https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewGrouping?cc=us&id=29520&m t=12 finalURL=https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewGrouping?cc=us&id=29520&m t=12 to <FRNavigationItem: 0x6000002598c0> webView=purchased provisionalURL=https://se.itunes.apple.com/WebObjects/MZStoreElements.woa/wa/purchases?cc=us&fi ltered=false&mode=UNHIDDEN&mt=12 finalURL=https://se.itunes.apple.com/WebObjects/MZStoreElements.woa/wa/purchases?cc=us&fi ltered=false&mode=UNHIDDEN&mt=12
Apr 21 17:02:43 escorpiao.local App Store[1199]: FRNavigationController: Did transition to object <FRNavigationItem: 0x6000002598c0> webView=purchased provisionalURL=https://se.itunes.apple.com/WebObjects/MZStoreElements.woa/wa/purchases?cc=us&fi ltered=false&mode=UNHIDDEN&mt=12 finalURL=https://se.itunes.apple.com/WebObjects/MZStoreElements.woa/wa/purchases?cc=us&fi ltered=false&mode=UNHIDDEN&mt=12
Apr 21 17:02:44 escorpiao.local App Store[1199]: FRStoreViewController: Initial load of visible web view (https://se.itunes.apple.com/WebObjects/MZStoreElements.woa/wa/purchases?cc=us&fi ltered=false&mode=UNHIDDEN&mt=12) took 10.8406 seconds
Apr 21 17:02:44 escorpiao.local App Store[1199]: FRStoreViewController: Store state changed to default state
Apr 21 17:02:46 escorpiao.local storeagent[261]: ISCheckPreflightOperation: Downloading remote pre-flight from http://a1182.phobos.apple.com/us/r1000/035/Purple2/v4/8d/c6/0a/8dc60ac8-ab0e-375 1-aae7-b2245d3ee19b/signed.dcr.7408220561693211019.pfpkg
Apr 21 17:02:46 escorpiao.local storeagent[261]: ISCheckPreflightOperation: remote pre-flight downloaded to file:///var/folders/p3/1ps_hr3569v1wkw8574_b0000000gn/C/com.apple.appstore/4040 10395/preflight.pfpkg
Apr 21 17:02:46 escorpiao.local storeagent[261]: ISCheckPreflightOperation: Running local pre-flight from file:///var/folders/p3/1ps_hr3569v1wkw8574_b0000000gn/C/com.apple.appstore/4040 10395/preflight.pfpkg
Apr 21 17:02:46 escorpiao.local storeagent[261]: PKDistributionController: Performing disk space check with 123254034432 bytes available on disk, 0 bytes alreay downloaded and 341534720 required bytes (installSize=17541120 + fileSize=9420800 + paddedSize=314572800)
Apr 21 17:02:46 escorpiao.local storeagent[261]: ISCheckPreflightOperation: verified preflight success=1, error=(null), distController=<PKDistributionController: 0x7f8ed9e5f9e0>
Apr 21 17:02:46 escorpiao.local com.apple.WebKit.WebContent[1210]:
          --------------------------------------------------------- Begin --
             System Version 10.9.2 (Build 13C64)
             "com.apple.WebKit.WebContent" Version 9537 (9537.74.9)
Apr 21 17:02:46 escorpiao.local com.apple.WebKit.WebContent[1210]: FRJSInterface: Calling install requirements callback for 404010395 - {
              adamID = 404010395;
              success = 1;
Apr 21 17:02:46 escorpiao.local com.apple.WebKit.WebContent[1210]: FRJSInterface: Page requested a buy
Apr 21 17:02:46 escorpiao.local com.apple.WebKit.WebContent[1210]: FRJSInterface: Forming purchase object of type software
Apr 21 17:02:46 escorpiao.local storeagent[261]: AuthorizationController: Non-interactive authorization succeeded
Apr 21 17:02:46 escorpiao.local storeagent[261]: AuthorizationController: authorizing PKInstallClient and SUAppStoreUpdateController
Apr 21 17:02:46 escorpiao.local storeagent[261]: SSPurchase: purchasesGroupedByAccountIdentifierWithPurchases is returning 0:(null):404010395
Apr 21 17:02:46 escorpiao.local storeagent[261]: SoftwareMap: No app was found with bundle ID com.barebones.textwrangler to upgrade to (null)
Apr 21 17:02:46 escorpiao.local com.apple.WebKit.WebContent[1208]:
          --------------------------------------------------------- Begin --
             System Version 10.9.2 (Build 13C64)
             "com.apple.WebKit.WebContent" Version 9537 (9537.74.9)
Apr 21 17:02:46 escorpiao.local com.apple.WebKit.WebContent[1208]: FRJSSoftwareProduct: Loading receipt for (null) at /Applications/FaceTime.app took 0.00 seconds
Apr 21 17:02:46 escorpiao.local com.apple.WebKit.WebContent[1208]: FRJSSoftwareProduct: Loading receipt for com.apple.FaceTime at /Applications/FaceTime.app took 0.00 seconds
Apr 21 17:02:46 escorpiao.local storeagent[261]: ISStoreURLOperation: Starting URL operation with url=(null) / bagKey=buyProduct
Apr 21 17:02:46 escorpiao.local storeagent[261]: -[ISStoreURLOperation _runURLOperation]: _addStandardQueryParametersForURL: https://p71-buy.itunes.apple.com/WebObjects/MZBuy.woa/wa/buyProduct
Apr 21 17:02:47 escorpiao.local com.apple.WebKit.WebContent[1210]: FRJSInterface: Calling purchase callback for 404010395 - {
              adamID = 404010395;
              productID = 404010395;
              productTitle = TextWrangler;
              success = 1;
Apr 21 17:02:47 escorpiao.local storeagent[261]: SSPurchase: purchasesGroupedByAccountIdentifierWithPurchases is returning 0:(null):404010395
Apr 21 17:02:47 escorpiao.local storeagent[261]: Purchase batch operation finished with success=0 error=(null)
Apr 21 17:02:47 escorpiao.local storeagent[261]: ISStoreURLOperation: Starting URL operation with url=(null) / bagKey=buyProduct
Apr 21 17:02:47 escorpiao.local storeagent[261]: -[ISStoreURLOperation _runURLOperation]: _addStandardQueryParametersForURL: https://p71-buy.itunes.apple.com/WebObjects/MZBuy.woa/wa/buyProduct
Apr 21 17:02:47 escorpiao.local storeagent[261]: SoftwareMap: No app was found with bundle ID com.barebones.textwrangler to upgrade to 4.5.8
Apr 21 17:02:47 escorpiao.local storeagent[261]: DownloadQueue: Replacing placeholder with full download from purchase: <Download: 0x7f8ed9e82cb0>: com.barebones.textwrangler (404010395) paused:0 failed:0 isInServerQueue:0
Apr 21 17:02:47 escorpiao.local storeagent[261]: SoftwareMap: No app was found with bundle ID com.barebones.textwrangler to upgrade to 4.5.8
Apr 21 17:02:47 --- last message repeated 2 times ---
Apr 21 17:02:47 escorpiao.local storeagent[261]: Purchase batch operation finished with success=0 error=(null)
Apr 21 17:02:47 escorpiao.local storeagent[261]: ISStoreURLOperation: Starting URL operation with url=http://a1319.phobos.apple.com/us/r1000/048/Purple/v4/3f/68/82/3f6882f6-da92-083d -45e2-076fc52b6ba3/mzps967408545259180315.pkg / bagKey=(null)
Apr 21 17:02:47 escorpiao.local storeagent[261]: -[ISStoreURLOperation _runURLOperation]: _addStandardQueryParametersForURL: http://a1319.phobos.apple.com/us/r1000/048/Purple/v4/3f/68/82/3f6882f6-da92-083d -45e2-076fc52b6ba3/mzps967408545259180315.pkg
Apr 21 17:02:47 escorpiao.local storeagent[261]: <HashedDownloadProvider: 0x7f8ed9f7cc70>: Opening file /var/folders/p3/1ps_hr3569v1wkw8574_b0000000gn/C/com.apple.appstore/404010395/m zps967408545259180315.pkg returning file descriptor 10 (0 streamed)
Apr 21 17:02:48 escorpiao.local storeagent[261]: sending status (TextWrangler): 0.000000% (-1.000000)
Apr 21 17:02:48 escorpiao.local App Store[1199]: FRStoreViewController: Discarded delayed initial load of updates because the view has already commited an initial load
Apr 21 17:02:48 escorpiao.local App Store[1199]: FRStoreViewController: Discarded delayed initial load of purchased because the view has already commited an initial load
Apr 21 17:02:48 escorpiao.local App Store[1199]: FRStoreViewController: Discarded delayed initial load of top-charts because the view has already commited an initial load
Apr 21 17:02:48 escorpiao.local App Store[1199]: FRStoreViewController: Discarded delayed initial load of genres because the view has already commited an initial load
Apr 21 17:02:48 escorpiao.local storeagent[261]: HashedDownloadProvider: Using serial dispatch queue for processing of asset for /var/folders/p3/1ps_hr3569v1wkw8574_b0000000gn/C/com.apple.appstore/404010395/m zps967408545259180315.pkg
Apr 21 17:02:49 escorpiao.local storeagent[261]: sending status (TextWrangler): 3276.800049% (-1.000000)
Apr 21 17:02:51 escorpiao.local storeagent[261]: sending status (TextWrangler): 13107.200195% (-1.000000)
Apr 21 17:02:52 escorpiao.local storeagent[261]: sending status (TextWrangler): 19660.800781% (-1.000000)
Apr 21 17:02:54 escorpiao.local storeagent[261]: sending status (TextWrangler): 26214.400391% (-1.000000)
Apr 21 17:02:55 escorpiao.local storeagent[261]: sending status (TextWrangler): 32768.000000% (-1.000000)
Apr 21 17:02:57 escorpiao.local storeagent[261]: sending status (TextWrangler): 39321.601562% (-1.000000)
Apr 21 17:02:58 escorpiao.local storeagent[261]: sending status (TextWrangler): 45875.199219% (-1.000000)
Apr 21 17:03:00 escorpiao.local storeagent[261]: sending status (TextWrangler): 55705.601562% (-1.000000)
Apr 21 17:03:02 escorpiao.local storeagent[261]: sending status (TextWrangler): 62259.199219% (-1.000000)
Apr 21 17:03:03 escorpiao.local storeagent[261]: sending status (TextWrangler): 68812.796875% (-1.000000)
Apr 21 17:03:05 escorpiao.local storeagent[261]: sending status (TextWrangler): 75366.398438% (-1.000000)
Apr 21 17:03:06 escorpiao.local storeagent[261]: sending status (TextWrangler): 81920.000000% (-1.000000)
Apr 21 17:03:08 escorpiao.local storeagent[261]: sending status (TextWrangler): 88473.601562% (-1.000000)
Apr 21 17:03:08 escorpiao.local storeagent[261]: sending status (TextWrangler): 0.806452% (8.000000)
Apr 21 17:03:08 --- last message repeated 1 time ---
Apr 21 17:03:08 escorpiao.local storeagent[261]: SoftwareMap: No app was found with bundle ID com.barebones.textwrangler to upgrade to 4.5.8
Apr 21 17:03:08 escorpiao.local storeagent[261]: DownloadOperation: Resetting download after error: Error Domain=NSURLErrorDomain Code=-1100 "The installation could not be started." UserInfo=0x7f8ed9f8c320 {NSLocalizedDescription=The installation could not be started., NSUnderlyingError=0x7f8ed9f7bce0 "The requested URL was not found on this server."}
Apr 21 17:03:08 escorpiao.local storeagent[261]: SoftwareMap: No app was found with bundle ID com.barebones.textwrangler to upgrade to 4.5.8
Apr 21 17:03:17 escorpiao.local storeagent[261]: sending status (TextWrangler): 0.806452% (8.000000)

Welcome to the Apple Support Communities
Press Shift key on boot, delete Mountain Lion installer from Applications, open App Store > Purchases and download OS X. If it doesn't help > http://www.apple.com/support/mac/app-store/contact

HT1822 I don't find any application för Server Admin for my Mountain Lion at Mac app store as stated in the information. Where can I find it?

Where can I find Server Admin after installing Mountain Lion? I can not find it on the store or anywhere? Please help, I need it to connect to my server from my other mac's, in order to administrate without logging in to the server.

If you want the new OS X Server (Mountain Lion) look for "OS X Server" in the App Store.
Server Admin no longer exists for OS X Server - the main functionality like Mail service and Open Directory has been simplified and integrated within the new server app.
The optional Server Admin add-on for Lion was only available from the Apple support site, not from the App store.

After updating my i phone to the latest ios 7.0 software the apps I purchased are still accessible through the app store but not on the home screen how do i get them back

After updating my iphone 4s to the latest ios version 7 the apps that i purchased are no longer on the home screen and can only be found on the app store.. how can i get them back on the home screen? please help

You can move apps around in iOS 7 the same as iOS 6. Press an app icon until you see it wiggle; then drag it to where ever you want it to be. Drag it onto another app to create a folder with the two apps. Tap the Home button to stop the wiggle.

App Store gives "An unknown error has occurred" when I try to log in

I know I'm using the correct username and password -- using a different one gives a password-specific error, and the username/password works correctly elsehwere.
I have applied all updates, and rebooted.
I just had my SSD replaced (got the machine back today), and the apple store put snow leopard instead of lion on it -- my lion upgrade was purchased in the app store previously. So, I currently have mountain lion on this machine.
Thanks!

urgh... just noticed my previous post said i have mountain lion... i meant that i have snow leopard. no idea why i messed that up!
anyway, i just tried reinstalling snow leopard from the usb key that came with the computer. Then, I installed software updates until it told me there were no more updates. After that, I tried the app store again, and it still is giving me the unknown error. really irked by that. may have to take it back to the apple store yet again, to see if i can figure out why the app store won't work.

When I go to update my apps in app store, it says "unknown error has occurred". How do I fix that?

I would like to update the apps on my computer so somebody please help.

Go to the featured tab of the App Store and swipe down to the bottom. Tap on your Apple ID. Tap View Apple ID in the pop up window. Then enter your password. Go down to County/region in the next pop up window and change the store in there - if it doesn't change automatically for you via a message from iTunes.

Trouble downloading Mountain Lion from the App Store

Hi!
I am currently running snow leopard 10.6.8. I have updated all of my software, run time machine, and backblaze. I have purchased Mountain Lion through the App Store, but have tried to download it three times without success. I get a pop up window about 3/4 of the way through the download that says "download failed" , check our internet connection. I have checked it in the Systems Preferneces and I have green buttons on both the ethernet and wireless connections.
Any suggestions for how I can successfully download and install Mountain Lion?
Thanks!
Kim

It won't mess up your computer.
What is Safe Boot, Safe Mode?
Of course, you have backups. Right?

Purchase OS MOuntain Lion through Mac App Store but it stated error has occurred.

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