Purchase record disappears in Purchases page of App Store

I upgraded my OS to Lion early this year and appeared in the Purchases page of App Store before.  Recently, I would like to upgrade my MBA and opened the Purchase page of App Store.  The purchase disappeared so I could not do the upgrade.  Where should I report this and get it resume on my purchase page?  Thanks!

Hi..
It may be, "hidden" ..
Follow the instructions here >  Mac App Store: Hiding and unhiding purchases
Once your purchases are available ..
How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select which apps you want to re download. Then right or control click where you see Installed  then click Install.
Make sure and use the same Apple ID used for the original purchase.

Similar Messages

  • My iPad , the purchased page in app store is blank

    MY purchased page is blank , I want to find the old apps to install is become a big problem.
    HOw to fix it?

    Many users are experiencing this problem today, it appears to be a problem on Apple's end.
    You  can do a search for your purchased apps - one at a time - and they will appear in the app description page and you can download them again from there.
    We just have to wait until Apple fixes this in order to use the Purchased tab in again in the app store. Not everybody is having this problem, but unfortunately if it is affecting you, its kind of a pain and a bit of an inconvenience right now. I am experiencing the same thing as you.

  • Redeemed iTunes GC but Unable to Purchase Pages on App Store

    I would like to purchase Pages for my new Macbook Air.  I redeemed 2 iTunes gift cards which shows up on my account just fine.  However, I go into the Mac App Store to purchase Pages and it asks me for my credit card info or to redeem a gift card.  Well, I already did that but it keeps taking me to the page to use either a credit card or redeem a gift card.  I checked my iTunes account and I have sufficient funds to purchase this app.  Why won't it use the funds in my iTunes account? 

    Why won't it use the funds in my iTunes account?
    If the total cost of Pages including any applicable taxes and fees exceeds the balance from the gift cards, the difference is automatically charged to a credit or debit card account.
      iTUNES STORE - TERMS AND CONDITIONS

  • Purchased pages in APP STORE, after clicking INSTALL ...

    the program, the purchase could not be completed. the product distribution file could not be verified. it may be damaged or was not signed. PLEASE HELP thanks

    Can you redownload it? Or repurchase it?
    Try these two links for more info about troubleshooting Store purchases:
    http://support.apple.com/kb/TS3624
    http://support.apple.com/kb/TS3636

  • Hi, please how can I transfer purchases from the app store on Mac to my iPad ? I purchased  keynotes, numbers ,pages and other items. I really want to have them on my iPad . Thanks.

    Hi please how can I transfer purchases from the app store on Mac to my iPad . I downloaded  keynotes , numbers, pages and others and will want to have them on my I pad thanks.

    Apps that are written for the Mac OS cannot be used on iOS devices, such as the iPad. You can purchase the iOS versions of some of these apps in the iTunes App Store.

  • Downloaded pages from app store but still can's save documents.  Program says I need to purchase it still.

    Downloaded pages from app store but still can's save documents.  Program says I need to purchase it still.  What do I do?

    You need to totally delete the demo version first:
    http://www.freeforum101.com/iworktipsntrick/viewtopic.php?t=105&mforum=iworktips ntrick
    Peter

  • How can I obtain the Pages app which I previously purchased from the App store for Snow Leopard? The only download now available is for Mountain Lion which my computer can't run. Thanks

    How can I obtain the Pages app which I previously purchased from the App store for Snow Leopard? The only download now available is for Mountain Lion which my computer can't run. Thanks

    Try Amazon but look for the iWork suite of software. It's only sold separately as Pages, Keynote, and Numbers from the App Store.

  • IWork upgrade when not purchased originally from App Store?

    I have iWork purchased originally on a disc from BestBuy in 2011 with my MBP.  Now when I try to upgrade to the new Pages, Numbers and Keynote, it tells me that they were not purchased in the App store, so I would have to buy them.  Is this true?  I do already own them, why should it matter WHERE I purchased them?
    Oops.  Didn't realize this was in iOS.  Should not be.  I don't think I can move it.

    Is working now

  • HT201272 I have OS 3.1.3 how do I go about Downloading past purchases from the App Store

    I have OS 3.1.3 how do I go about Downloading past purchases from the App Store?

    You can download the current versions of the apps from the store e.g. via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading. But you may find that the current versions require higher iOS versions than you have on your iPod - in which case have you not got copies of the older versions of those apps on your computer's iTunes or on a backup ?

  • Can't Purchase anything in App Store, Additional Security Information Needed

    I am trying to make a purchase from the App Store in Snow Leopard 10.6.8, but can't make any purchases. When I try to purchase, I get the message, "Additional security information is needed. To use this Apple ID you must first login to the my info web page then provide additional security information." But when I click on Update Security Info, it brings me to a page at https://myinfo.apple.com/ but the page will not load, and it says that Safari can't establish a secure connection to the server. I have also tried it in Firefox and it does not work there either.
    I went to the Apple Store online, and updated my account info with the proper credit card and information, but it has not helped. What is going on here.
    This is for my bosses account and not my account, and we need to purchase some software for this machine, but are completely unable.
    Any help would be appreciated.

    I'm having the same issue.  We have recently signed up for the Volume Purchase Program.  I created the Facilitator account, logged into the VPP site, then got a message that additional information was needed.
    When I click the link to "Update Security Info", I get an error page on the browser...
    I have tried the same process in Firefox and received a similar message...
    I then proceeded to try the same thing on a Windows 7 computer with Internet Explorer, no good...
    Next, I thought the problem might be related to my firewall, so, I attempted it on a computer OUTSIDE the firewall, no good.
    Then, I tried it from home on my ipad, no good...
    Anyone have any ideas?

  • I created my itunes account YEARS ago!! And I can't remember the answers to my security questions? Because I cannot remember the answers I cannot make purchases in the app store. Please help me create new security questions.

    I created my itunes account YEARS ago!! And I can't remember the answers to my security questions? Because I cannot remember the answers I cannot make purchases in the app store. Please help me create new security questions. Please help me.

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps you get the questions reset :https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing the number for Apple  in your country and ask to talk to the Account Security Team : http://support.apple.com/kb/HE57

  • Can't find the purchased item in app store "purchases" category

    I had redeemed FCP X from app store, and I want to install FCP X in another iMac. Both of the iMacs are login with the same app account.
    When I went to purchases category in app store, I found the FCP X inside and click ' install'.
    unfortunately, the internet was dis-connected. So I re-connect it and cick "Resume" botton, but no response. When I re-open app store
    I found the fcp x was disappeared.
    Anybody could give me a advice ?
    Thanks

    Well this isn't making sense at this point. If Final Cut Pro vanished, and you had redeemed it, it still has to be tied to that Apple ID. Only logical sense is it was hidden. If you are saying nothing shows up as hidden, then let's check with iTS to confirm the account it's on and that it really is there.
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • Purchases under the App Store Crashing

    I go to the purchases threw my app store to download an old game but, the app store crashes and brings me back to the main page. this happened before and i continuously went back into the app store and into purchases and it would do the same thing.

    See my reply to your here : https://discussions.apple.com/message/23329266#23329266
    After hiding them on your Mac's iTunes try logging out of your account on your phone and then log back into it.

  • HT4009 I made a purchase on the App Store

    I made a purchase on the App Store and the item I purchase is not working I would like to get a refund for$2.99 it's for the flash player I brought today.

    Have you tried deleting the app and redownloading it via the Purchased tab in the App Stor eapp on your device, and if it still doesn't work then you've tried contacting the developer of the app ? If you have and you haven't had a reply (if you only bought it today then you possibly won't have had a reply yet) then you can try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com .
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • How do I backup things purchased from the app store?

    How do I backup things purchased from the app store? Are there SN's? Just updated my Pages '08 from my iWork '08 with the latest Pages '09.
    thx
    // A

    Downloading past purchases from the App Store, iBookstore, and iTunes Store
              http://support.apple.com/kb/HT2519
    No need for a serial #.  You can copy the apps to another hard drive if you want.

Maybe you are looking for