Purchase/Refund Failure

I had purchased a song, that I didn't want and requested for a refund. I got an email 3 weeks later, stating that I was refunded for my purchase. The only problem is, that I didn't get the refund. To add on to the matter, I had bought a $15 iTunes card and got a recipe that said I spent $9.99 and that I only have $0.02 left in my account. SO WHERE IS THE REST OF MY ITUNES MONEY??????????????????????????? And WHERE IS THE REFUND???????????
I would love to get some insight of this matter and try and get it resolved. I already hate that iTunes *****, because I cant transfer songs that I purchased to another device that isn't an Apple product.... Don't get me wrong, I love Apple...But there are definitely some love and hate relationships with Apple.

I got the email on the on Sept, 30th, for the confirmation on my refund. I waited 2 days for a reply, on not getting the actual refund. Which I still don't understand were it went? But the email sounds correct in the response and I was helped perfectly.
" The reason you saw a different amount than what was actually in your account may be due to your account information not being updated. This can happen, for example, when you use multiple computers or devices to make iTunes Store purchases. You can refresh your account information at any time, which will in turn update the store credit amount iTunes displays next to your account name. To do this, sign out of the iTunes Store and then sign in again.
I hope this information about the charges was helpful. If you still have any further queries, please note that I'm just a mail away.
Thank you for being a valued iTunes Store customer.
Have a nice day!
Sincerely,
Sainath
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Please Note: I work Tuesday-Saturday, 08:00PM-05:00AM CST          "

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