Purchase Requision Workflow

Hi,
I am working with Purchase requision Workflow. I want to send emails to approvers Outlook whenever purchase requsion is created.
In that email i want to send 2 attachments.
1. For SAP inbox
2.  For Work Item.
Mail is triggering properly but when the approver is clicking on second attachment to execute workitem,
it is opening SAP inbox only but Execute work item screen.
I am using RSWUWFML2 program to send emails to outllok.This issue happening with only one user.
Please help me to solve this.
Thanks
Bhuvana

Hi,
Thanks for the response. My question is :
We are experiencing intermittent issues for 2 users receiving email notification for workflow. Currently, through RSWUWFML2, I am sending workflow notification email to user's Outlook inboxes as well as the existing message in the SAP Inbox. The email contains two shortcuts, one to take them to the SAP Inbox and the other to take them to the work item. For 2 users, the second shortcut, that should go directly to the work item, it will take them to the inbox and not to the item.
By clicking on second shortcut i got p_wi_id=000001625454.This workitem i have passed in SWWWI HEAD to find the workflow id.
Through this i got workflow id as 1625453.From same table now i passed Workflow id.i got three workitem id's.
1. workitem id 1624551 - - - - >  Creator WF-BATCH  , Agent is '   '(blank).
2. workitem id 1625453 -
> creator DDRAIN, Agent is WF-BATCH.
3. Workitem id 1625454 -
> creator WF-BATCH, Agent DSMITH.
Now the mail is triggering to DMITH.Here DDRAIN is created Purchase requision.
No others agents are there. How can i find out apart from this table some others agents available for this Workflow?
Thanks
Bhuvaneswari

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