Purchased 3 movies on my Apple TV and they are not showing up on my Mac., Purchased 3 movies on my Apple TV and they are not showing up on my Mac.

Hi,
Two days ago I purchased The Dark Night Trilogy on my Apple TV. All three movies are available on my Apple TV, iPhone and iPad. Today I wanted to check out the itunes extras on my Mac but none of the movies are showing up. I checked under both the store and purchases.
What can I do about this?
Thanks,
D

Ringtones are currently a one-time only download, they won't appear under the Purchased tab nor in the cloud. Have you got copies of them in the Tones section of your computer's iTunes library or in the backup of your downloads that you can use to re-sync them to your phone ? If not, and they are still in the store, then you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then try selecting Purchases, Billing & Redemption

Similar Messages

I have purchased many movies on iTunes, now they are adding closed captioning or subtitles to those movies, BUT can not reload them so I can view those subtitles. I am mentally disabled and need the subtitles.

Hello, To start off, I have been a member of iTunes for awhile and have been content with them, until now. I am legally disabled due to a head injury that happened when I was a teenager. I am everyday functional, but I do need closed captioning(cc) or subtitles to understand the movie or TV show. I have purchased lots of movies and TV shows from iTunes. As any new business does, iTunes has updated itself and added features for their customers. They figure out what the consumers want and like. I started to realize that iTunes added subtitles for the deaf and disabled, but as I was told by Apple there was nothing I could do about reloading those already purchased movies, to include the cc or subtitles. Since then, I don't use iTunes and it's a real shame because I love electronics and it's technology. I wish Apple would work with the consumer. Why can't I reload the iTunes movies on my PC (Win7) with the subtitles, which they now offer, but didn't when I purchased them? To me, that is wrong to do that to a customer. Now that they are including cc/subtitles , everyone is able to enjoy iTunes and not be excluded. Someone__please explain this to me. Thank you for reading this.
Carrie-

Untill the movie studios agree to allow past downloads of movies outside of the US, you aill always have to have a copy of purchased movies on your computer. If not, you will have to buy them again if you delete them.

HT1382 i got an iPad and all my app's, music, and movies are on it, but when i try to download some apps to mi iPhone, they doesn't appear on the purchased tab, how could i move them back to itunes so i can access thru iCloud?

i got an iPad and all my app's, music, and movies are on it, but when i try to download some apps to mi iPhone, they doesn't appear on the purchased tab, how could i move them back to itunes so i can access thru iCloud? i have an 2nd generetion ipad and an iphone 5, thanks for you answers!

(I think the daughter got he better end of the deal!) I believe if you change the password and user id one of the devices it will stop that from occurring. But I'm not the one to tell you how to do it; someone like "Illaass" (Illaass seems to know how to correct / fix almost anything!) will know how if you don't. Just look for the "cat" icon.

HT4009 Do you understand me ? I want money back.Because I have problem with LINE In App Purchase.And no one try to resolve this problem.And the answer of NEVER LINE JAPAN they don't have responsibility.I think it will be effect with APPLE image also.I wan

Do you understand me ? I want money back.Because I have problem with LINE In App Purchase.And no one try to resolve this problem.And the answer of NEVER LINE JAPAN they don't have responsibility.I think it will be effect with APPLE image also.I want you to help me everyways to refound my monet back.Could you?

Contact iTunes Store Support.

I purchased an iMac MC309LL/A model A1311 21.5" All in one computer. I purchased it 8/28/11 and about 2 months ago it started powering down. I called for support and a Apple Customer Support, I did what they said and now it wont turn on at all.

I purchased an iMac MC 309LL/A model A1311 21.5" All in one computer on 8/28/11. The computer stated to shut down on me every once in a while when I was working on it. I called Apple customer support and a rep walked me through deleting all of my cache files saying it was the prooblem. She then had me do a re-install with the installation disc. After doing that she said to turn my computer off then back on and the computer would want to run some updates an to let them run. I was told to call back if there were anymore problems. The computer turned on for a couple minutes then shut down again and won't turn back on at all now. I took it to the Apple store and they told me it was the main board that delivers power to the computer and it whoulld cost about $550 to replace. I have had this computer for 1 1/6 year and hardly use it. My tech told me the same thing happened to his. Doesn't this mean the equipment could be faulty?
Who keeps track of how many of these are having the same problem and when should there be a recall. I have always used Dells at work. The one I have is 6 years old and works great. I have Compaq laptop at home that is almost 7 years old. I have never had a problem like this before and I can't believe that I spent$1300 for a computer that crashed after 1 yr 6 months. What's worse is that it is my first major Apple product other than my iPod Shuffle.

Sorry to hear of your problem, but any hardware in a computer can fail - that includes the hard drive, the logic board, etc, etc. Fortunately, it usually doesn't happen that soon; however, I've read of hard drives failing within 6 months.
So, since you did not purchase the extended Applecare Protection Plan (3 years coverage), you will need to make a decision to repair or sell it as is. I would always purchase 3 year coverage for an all in one or a laptop because repairs are expensive and at least I'd be covered for 3 years.
We can't speculate on whether there should be a recall or not; these forums are for user to user assistance with technical problems. In your case, there is nothing we can help with since you've already gotten a diagnosis.

Apple TV 2 is asking for network time before I can purchase a movie? Restarted it and still requesting network time. Wifi is connected and works. Any ideas?

Apple TV 2 is asking for network time before I can purchase a movie? Even restarted it and still did the same thing.
How do you fix this? My wifi is operating 100% connected and I can access the Itunes Movies etc. How do I get it to work again?

Welcome to the Apple Community.
If you've had it working previously, try restarting the Apple TV by removing ALL the cables for a 30 seconds, or a restore if the problem persists.

I could not get my iPhone 5 which purchased in Australia repaired by apple in the US. Guys from apple retail store verified a replacement for me and asked to call apple care. However, apple care said they cannot get it fixed nor repaired.

My iPhone 5 got some defects and I went to a apple reatil store yesterday. The guy from the genius bar told me that he verified a replacement for me. And I need to call 1-800-apple care to finish that process. I called apple care and one of the senior supervisors told me that I have to send it back to Australia (where I bought this iPhone) to get it repaired. Turns out I could not solve the problem after a apple store vist and several calls. I just want to know if there any way to solve this. This iPhone is a factory unlocked one that purchased in an apple retail store in Melbourne at the day it was first released. And my experience today is not what I can tell as fair. I will be really appreciate for any helps and advices. Thanks.

Warranty on iPhone is not international, but valid only in country of
original sale. Since you purchased the iPhone in Australia, your warranty
is valid only in Australia. You must either personally return the iPhone
to Australia for evaluation and possible replacement or sent it to someone
in Australia to take into Apple for the evaluation. Apple will not accept
international shipments for repair nor will Apple ship out of the country
after replacement.
Sorry to be the bearer of this news, but it is the way iPhone warranty and
replacement has always worked.

Apple tv is the worst product ever, why can't I play movies I have purchased through iTunes?? It's terrible

Apple TV is NOT ready for use...I have movies and TV shows I have purchased that won't play on Apple TV, what good is it? I have authorized, deauthorized, logged in, logged out reauthorized until I am blue in the face and is still won't work. What is APPLE trying to do with this product???
The concept is great if Apple could get it to work.

Unbelievable. I just played the movies on every laptop around our house but Apple TV won't. How can they even put their name behind a product like this?
BTW our house has 2 iPads, an iMac, MacBook Air, a MacBook Pro, iPhone 4S, iPhone 5, 3 iTouches, 3 Nanos and an orginal iPod so we are not novices to Apple.
Unfortunate.

I recently purchase an ipad2. I also have a mac laptop. Now, when I facetime call using my iphone to my ipad2 or mac, it states busy. how can i fix this problem? I have the same apple id e mail for both ipad2 and mac. it might be getting confuse now.

I recently purchase an ipad2. I also have a mac laptop. Now, when I facetime call using my iphone to my ipad2 or mac, it states busy. how can i fix this problem? I have the same apple id e mail for both ipad2 and mac. it might be getting confuse now. I want to be able to face time also using my ipad2 to my laptop especially if one of the members of the family is traveling. Thanks.

thanks. your answer was correct, clearer. I have another question, maybe you can answer. I just purchase my ipad2 2 days ago. yesterday, there was a sound. today there is no sound. there is a sound only in movies and you tube and music. but no sound on all apps and keyboards. I look it up and seems like ther are few that have this problem. I called walmart coz I bought it there and they told me that they have not heard that before but if I can't fix it, just return it and exchange it with anew one since I have 14 days to do that. I tried rebooting it and still won't work. Should I just restore it?

Apple TV will stream music but will not connect to iTunes library to stream movies or podcasts. During the unsuccessful connection process, iTunes becomes unresponsive and must be forced to quit.

Apple TV 3 will stream music via Home Sharing from iTunes on Mac running 10.6.8 but will not connect to iTunes library to stream movies or podcasts. When trying to connect, iTunes becomes unresponsive and must be forced to quit. ATV will stream movies purchased through the ATV but not those purchased through or ripped/copied onto the Mac. I've tried fixes suggested for similar problems (rebooting ATV and Mac, signing out then back into iTunes Store) to no success. Any suggestions will be appreciated.

This is the most bogus example of Apple rip-off EVER. They do not advertise this *feature* and yet expect people to invest in an Apple ECOSYSTEM? My experience with Apple TV using a central media "server" (a dedicated Mac Mini) has been atrocious. I continually get "Cannot connect..." messages and with typical Apple "it just works" mentality, there is no reason stated. I HATE APPLE TV and I HATE APPLE. Peddle your crapple somewhere else.

I have over 40 itunes purchases all all play back fine. But my last purchase Ip Man2 keeps freezing on play back and I know it"s not y PC, get no helpful response from apple, what can I do to get a refund on that purchase or a better copy.

I have over 40 Itunes purchases and they all play back fine, But my last purchase Ip Man2 keeps freezing on play, I know it's not my PC because all my other itunes movies play fine, wasn't able to get a helpful response from APPLE, How can I get a refund on that purchase or a better copy.

I own the movies and I want them to stay in my iTunes library basically forever.
But in both cases the file name no longer shows in the movie list, so I don't know how to re-download it from the Cloud.
iTunes prefs > Store > Show iTunes in the Cloud purchases.
This will show all your iTunes purchases in your library with a cloud icon down arrow. Click the icon to redownload or click on Play to stream without downloading.
Also see this , -> Download past purchases
and techncially, you don't "own" the movie, You simply have a license to use it.
Yet the first thing iTunes does when you hit the delete key is tell you that it will remove the movie forever from all devices and the library.
Actually, no it does not tell you that.
FYI: You should keep copies of all yoru iTnue spurahses as the labels/movie studios/copyright owners can pull their product at anytime and it won't be available to redownload.
Suggestions here -> http://www.apple.com/feedback/

TS1702 Already purchase applications through apple ID is not showing in apps store purchase history of apps and If I try to download the same application in apps store its showing paid application in apps store with using same apple ID account. Please re

Already purchase applications through apple ID is not showing in apps store purchase history of apps and If I try to download the same application in apps store its showing paid application in apps store with using same apple ID account.

Thanks King_Penguin for taking time to read and reply.
I just purchased this movie on Thursday, May 15, so just a few days ago. I have never had any trouble whatsoever since I have been in Vietnam. I have downloaded several movies and even music and they have all synced to my respected Apple products except for this purchase.
Sorry, I don't quite understand what you mean by studios and different versions. Could you please explain?
I checked my purchased list in my purchase history under my account and there are no hidden items.

I downloaded some home movies onto my IMac but could not find a way to burn them to a DVD. Does Apple have software to do this or do I need to purchase one. If so, what is recommended.

I downloaded some home movies onto my IMac but could not find a way to burn them to a DVD. Does Apple have software to do this or do I need to purchase one. If so, what is recommended.

but could not find a way to burn them to a DVD.
Do you want to create a video DVD that will plan on a TV set via a DVD player or just burn the video files to a data DVD disk for storage?
If the former the read the following:
If iDVD was not preinstalled on your Mac you'll have to obtain it by purchasing a copy of the iLife 09 disk from a 3rd party retailier like Amazon.com: ilife 09: Softwareor eBay.com. Why, because iDVD (and iWeb) was discontinued by Apple over a year ago.
Why iLife 09 instead of 11?
If you have to purchase an iLife disc in order to obtain the iDVD application remember that the iLife 11 disc only provides themes from iDVD 5-7. The Software Update no longer installs the earlier themes when starting from the iLIfe 11 disk nor do any of the iDVD 7 updaters available from the Apple Downloads website contain them.
Currently the only sure fire way to get all themes is to start with the iLife 09 disc:
This shows the iDVD contents in the iLife 09 disc via Pacifist:
You then can upgrade from iDVD 7.0.3 to iDVD 7.1.2 via the updaters at the Apple Downloads webpage.
Export the slideshow out of iPhoto as a QT movie file via the Export button in the lower toolbar. Select Size = Medium or Large.
Open iDVD, select a theme and drag the exported QT movie file into the open iDVD window being careful to avoid any drop zones.
Follow this workflow to help assure the best qualty video DVD:
Once you have the project as you want it save it as a disk image via the File ➙ Save as Disk Image menu option. This will separate the encoding process from the burn process.
To check the encoding mount the disk image, launch DVD Player and play it. If it plays OK with DVD Player the encoding is good.
Then burn to disk with Disk Utility or Toast at the slowest speed available (2x-4x) to assure the best burn quality. Always use top quality media: Verbatim, Maxell or Taiyo Yuden DVD-R are the most recommended in these forums.
However, there are video DVD authoring apps that are available at the App Store that will create a video DVD disk. They won't be as extensive as iDVD but can create a simple video DVD.
iDVD 7.1.2 is compatible with iDVD but we don't if it will be with the next system generation.

I am considering purchasing a new Mac desktop. I have, at present, a Liteon 851S ext CD/DVD write and a Maxtor 3200 USB ext hard drive. Will these work with a Mac desktop? My local Apple store could not answer my question.Happy New year to all.

I am considering purchasing a new Mac desktop. I have, at present, a Liteon 851S ext CD/DVD write and a Maxtor 3200 USB ext hard drive. Will these work with a Mac desktop? My local Apple store could not answer my question.Happy New year to all.

Yes the Mac can read that drive but you would need to Copy the data off of it to the Mac as apposed to Move, which implies Deleting them from the drive as they were transferred from the external to the Mac. Since the Mac can Not Write to NTFS drives it can't Delete anything as that is really a Write operation, IE Making changes to the NTFS formatted drive.
Once you have that Data on Both your New Mac and you Older Windows PC you can format that drive to work on both system.
If you want to and plan on doing that post back and I'll explane how, it is simple but should be done on a Windows PC.
If you only plan on using it on the Mac from now on that is fairly simple also and is done on the Mac, Once you have the files from it stored on the Mac.
Yes you could burn those photos to DVD but that is just a waste of DVDs, you don't need to.

I'm trying to reinstall Mavericks on used Macbook Pro. When I log in to my Apple ID, it says it was not the same ID used to purchase Mountain Lion. I need to change user/admin as a lot of the folders and apps are in Chinese!

I'm trying to reinstall Mavericks on used Macbook Pro. When I log in to my Apple ID, it says it was not the same ID used to purchase Mountain Lion. I need to change user/admin as a lot of the folders and apps are in Chinese!

The first thing you should do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. If you don't have the media, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able toauthorize it under your ID. In that case, contact iTunes Support.

I just purchased a ipad 2 and have not sync it yet. I have an old pc and would like to move the itunes library account to a newer pc that I have. Can I move the library to the ipad and sync ipods to the ipad and/or move the library to the new pc?

I just purchased a ipad 2 and have not sync it yet. I have an old pc and would like to move the itunes library account to a newer pc that I have. Can I move the library to the ipad and sync ipods to the ipad and/or move the library to the new pc?

Perhaps this web page will help: http://support.apple.com/kb/ht1229
But I must point out that leaving the iPhoto Library on the external is worth considering. Your internal drive would be better off without having to carry the photos.
When you booted with the external connected and you were asked for the library, did you try navigating to the Library in on the external drive?

Purchased 3 movies on my Apple TV and they are not showing up on my Mac., Purchased 3 movies on my Apple TV and they are not showing up on my Mac.

Similar Messages

Maybe you are looking for