Purchased a album on iTunes and all of the album but one song loaded but the one is showing purchased.

Purchased a album from iTunes. Loaded all the songs using my phone everything downloaded like it was suppose to other than one song is showing purchased everywhere out to the side of it, where all the others are listed as play. And all the other songs titled on this album are in black print the one that isn't working is grey. Please help.

Welcome to the Apple Community.
Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

Similar Messages

  • HT201272 So I preorered an album from iTunes and now it won't download into my libraray.  It says that I purchased it on iTunes, but it won't even show up in the "Purchsed" library in my account. Does anyone know what I am supposed to do to downlaod it?

    So I preorered an album from iTunes and now it won't download into my libraray.  It says that I purchased it on iTunes, but it won't even show up in the "Purchsed" library in my account. Does anyone know what I am supposed to do to downlaod it?

    If you can't enter the passcode then you have to place the iPod in recovery mode and then restore the iPod via iTunes. For ecovery mode see:
    iPhone and iPod touch: Unable to update or restore
    Note that this requires using the sleep/wake button.  If you are not successful then there is nothing else that I know you can do.

  • I purchased an album on iTunes and all songs downloaded, but one song is not associated with my Apple ID (I can't play it).

    I bought an album from iTunes. All of the songs play except one. When I double click on it, a message comes up saying this computer is not authorized to play it, asking me if I want to authorize the computer. Yet when I log in with my ID, the response is that the computer is already authorized.  Then it skips to the next song. I have updated iTunes through software update and am using 11.0.4 (4). I have tried to reboot the computer but the situation stays the same.
    I also deleted the file from iTunes to try re-downloading it. The song appears in my list of purchased songs, but when I try to download it again, I get an error message that says "This computer is already associated with an Apple ID. If you download past purchases with your Apple ID, you cannot auto download or download past purchases with a different Apple ID for 90 days." My options at this point are a "Transfer" button or a "Cancel" button. Transfer what? What is it talking about?? I purchased and downloaded the complete album at once, obviously with the same Apple ID---the ONLY Apple ID I have ever had and the ONLY Apple ID ever used on this computer! How is one song mysteriously associated with a different account? What is the point of purchasing music legally if it doesn't work? Can anyone help me get this song to play in iTunes? The other strange thing is that it plays just fine in finder.
    Any suggestions would be appreciated!

    If only one track on the album is throwing that message, that suggests the track is damaged.
    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • I bought a Album off itunes and all the songs downloaded but one of them won't play on itunes

    Bought a album from itunes and one of the songs doesn't want to play, How do I fix that?

    If you are able to redownload music in your region, delete the song from your library and redownload it thorugh iTunes in the Cloud.
    This article will walk you through redownloading music:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    This article will help you determine what content is available for redownloading in your region:
    http://support.apple.com/kb/HT5085
    I hope this helps!  Best wishes and good luck!

  • Just got a nano. Wanted to take all my music from my computer that I had even before I had Itunes not all were bought from itunes.  I loaded them into itunes and all of them won't transfer to nano only the ones that I brought from itunes. why not all?

    I just purchased a Nano.  I have a ton of music that I on my computer from before I had a nano and had a mp3 player.  I never had a problem transferring that music before.  So I didn't purchase them from Itunes.  Now that I have a Nano I want to put all those songs on my nano.  I also have a iphone that I did buy some songs so those will transfer on my nano.  All of my music shows up in itunes but won't transfer to my nano. grrrr.  Any thoughts? 

    To confirm, al songs are already in your iTunes library of current computer, and they all play using iTunes (on the computer)? 
    And you are saying all the songs you purchased from the iTunes Store can be synced to the nano without any problems?  But NONE of the other songs (that are NOT from the iTunes Store) can be synced to the nano, or SOME of them?

  • I bought an album on iTunes, and I can only hear half of songs.

    'Hold Me Down' -You Me At Six.
    I bought the whole album on iTunes, but in the middle of some songs, they stop and it switches to another song. It's like it only downloaded half of the songs. what do i do?

    Assuming you are in a region where you are allowed to redownload your past music purchases, delete the corrupt tracks from your iTunes library, close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
    While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unchecked.
    If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
    See also:
    HT5085 - iTunes in the Cloud and iTunes Match Availability
    HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
    tt2

  • I pre-ordered an album on itunes and payed $5.99. I got an email with the receipt and details in my email. When the album was available i downloaded it, but it gave me a really hard time. When I finally got it to download, itunes charged me another $6.

    How can I file a complaint for Itunes charging me extra for pre-order when I already payed for it?

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • TS1424 i downloaded an album off itunes and one song out of 11 does not play? what to do?

    I bought and downloaded an album off itunes and all only 10 of the 11 songs play.  One song will not play, it gets skipped right over.  How do it get that one song to play, how can i re download just that one song?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one.
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • HT1689 how do i down load an album to itunes and use my account (has $ in it) to pay for it?

    How do I down load an album to itunes and use my account (has $ in it) to pay for the album?

    Open itunes store.
    Find what you want.
    Buy it.

  • TS1362 I purchased an album from itunes and a song in the middle of the album did not download completely. So, the song obviously cannot be transferred to my ipod because the file cannot be converted. What can i do?

    I purchased an album from itunes, and a song in the middle did not download completely. All the others did. So, I obviously could not transfer that song to my ipod because the file could not be converted. What can I do?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • HT201441 I downloaded an album on itunes and it says that it is purchased, but it on not showing up on mu music playlist. What should I do?

    I downloaded an album on itunes and it says that it is purchased, but on my music playlist it does not show up. What shoud I do?

    Download it to iTunes on your computer (see http://support.apple.com/kb/ht2519), then sync it to your phone.  Make sure the album is selected to sync to your phone before syncing.  If that doesn't work, you may have to delete all the music off your phone, then sync it back from iTunes.  To delete your music, go to Settings>General>Usage, wait for the apps list to open, then click Music, tap Edit, then tap next to All Music.

  • I just downloaded an album from itunes and 2 of the tracks will not play at all, they cut off. I need help with this??

    I just downloaded an album from itunes and 2 of the tracks will not play at all, they cut off. I need help with this??

    Does the track play correctly in Quicktime Player?  If it does then it is an iTunes issue.  If it doesn't then it is possible the file was not completely downloaded, or is corrupt.
    Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Movies currently available in the USA only. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later.  Discontinued items not available. For items not included in the iCloud list (e.g., ringtones), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. 
    If it can be downloaded again, delete the track from iTunes.
    Select the store on the left side of iTunes.
    Click on Purchased on the right side under Quick Links.
    You can re-download your available previous purchases.
    If it is corrupt and you cannot download it a second time, contact Apple.  Contact iTunes Store support staff through the report a problem links in your account history or,
    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

  • TS1702 Hi, I bought The Truth About Love album on itunes as a complete my album from my Iphone4S.  I can see the name of the album as a purchase on my Mac Notebook 2004, however I am not unable to add the music to my itouch and is doesn't show up in music

    Hi,
    I bought the Truth About Love/Pink's album on itunes as a complete my album purchase as I had bought a song from the album previously. I bought it via my Iphone 4S.  When I turn on itunes on my Mac Notebook 2004 (IOS X 10.4.11) I can see the album as a purchase but it is not listed in my library music nor can I add it to my Itouch 2nd generation.  Do you know why?  I can access the songs on my iphone but nowhere else.

    They will only be on your computer's iTunes if you put them there. If you are in a country where you can re-download music then they should show under the Purchased Link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes. If they don't show there then you can connect your phone to your computer's iTunes and do File > Devices > Transfer Purchases to copy them over.

  • HT1491 I purchased a music album on itunes and it's not listed in my purchased music category.  How can I get the music on my iphone?  I purchased the music through itunes app on my iphone 5.

    I purchased a music album on itunes and it's not listed in my purchased music category.  How can I get the music on my iphone?  I purchased the music through itunes app on my iphone 5.

    Hi Vgreen08,
    Welcome to the Support Communities!
    The following information should help you with this:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933?viewlocale=en_US
    Cheers,
    Judy

  • TS1717 I have purchased a preorder album on itunes and it says purchased but wont download

    I preordered album on itunes and it says purchased but wont let me download

    Hello Jennifer,
    I would be eager to download and listen to a pre-ordered album as well.  I found a couple of resources that might help with downloading this purchase. 
    First, I recommend checking to see if the download was interrupted.  You can use the steps in this article:
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/HT1725
    If the album does not download after following the steps in that article, I recommend trying to download the album from the list of past purchases.  As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again.  You can find the steps to do this in the section titled "Apps, Books, Music, Movies, or TV shows on a computer" in the following article:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

Maybe you are looking for

  • Sending email using PL/SQL based on a query result

    Hello all, I want to create a procedure using PL/SQL, based on a query result.Here is the scenario: I have multiple tables in Target and Source databases that I want to compare(not the whole table but queries on these tables) and if they differ, I wa

  • Power Mac G4 RAID Question

    After successfully putting OS X Leopard on my Power Mac G4, I then gasped at the amount of space I had; from the built in 10 GB hard drive, I had a couple hundred MegaBytes left. However, I recently pulled a 40 GB Hard Drive from another computer, an

  • How can I add animated gifs to a slideshow?

    I want to  put some animations into my slideshows. I want to add in animated gifs. I can do this with Videowave (Roxio). Can I do the same thing with elements 8?

  • Help my itunes store is in french

    help how can i change the language of the itunes store. my itunes is in english but my itunes store is in french. Help!!!!!!!   Windows XP  

  • I now have photoshop in cloud for $9.99 per month.

    I now have photoshop in cloud for $9.99 per month. I would prefer Illustrator. Can i cancel or exchange one for the other or is their a package of the two. I already have elements for editing photos