Purchased a Bold 9900 but cannot transfer all data/files from my previos Bold 9000

Using Blackberry Desktop Software for PC, using the option of changing device, followed the software instructions and connected first the original device Bold 9000 and copied everything; this step went thru ok. Then disconnected the 9000 and connectec the 9900, copying process starts but stops suddenly indicating an error because of not having correct blackberry app software. I have not been able to move from here. Tried twice to repeat but ends up dame. Thanks for the help. I have a new phone that I have not been able to transfer any data from my previos one.

Hey kaki,
Welcome to the BlackBerry Support Community Forums.
Just to clarify are you just doing a standard backup and restore or a switch device wizard?
Also can you provide the full error message you're receiving?
-ViciousFerret
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