Purchased a video from itunes..no sound....help!

I have Itunes 6/Quicktime for Windows. I purchased a video from ITUNES and there is absolutely no audio -- anything I play through quicktime has no audio -- can someone please help me
Thanks
Temujin

Do your music tracks play correctly in iTunes?
Message was edited by: Dave Sawyer

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That sounds about right.
Apple's ability to sell music and tv shows is probably based on strict agreements regarding the terms under which customers can use the product.
And there are differences between use of music and video. For example, you can copy tracks from a cd, burn to a disc, put them on your iPod etc. Defeating dvd encryption, however, even for personal use, is illegal in the United States, but is a bit more fuzzy in other countries.
So you may have just hit the first line of defense in the war against video piracy. It's a heck of a lot easier than stopping people from copying dvds.
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Your itunes is running, so I doubt this has anything to do with it. Does your Qtime run too?

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There is a few events where I could see this happening...
It's possible if you computer is not authorized with your iTunes Store account it may not have transfered your purchases from the iPad to the computer. To check, Open iTunes> Select the "Store" menu along top of the program and select Authorize this computer. Sign in with your AppleID and password, this will make sure your computer is authorized for the future so you can transfer purchases from your device.
http://support.apple.com/kb/HT1848
However, if your Movies are missing now you'll need to request to redownload or "regrant" them. Please send an email ticket into iTunes Store via...
http://www.apple.com/support/itunes/
Select "Video Purchases" in the grey boxes, then "Lost or Missing Items", then click the link to "Email Us" on the right. Fill out that form and the folks at the iTunes Store should get back to you less than 24 hours.

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Are you going to Movies - Purchased or Computers - Movies ?
If you go to iTunes Store on your computer - Quicklinks - Purchased. Is it showing up there?
Is this a purchase or a rental?

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Hello ogojohn,
Thank you for using Apple Support Communities.
The icon indicates an item that is available for download. This is usually because it has been downloaded previously by the account you are logged in under and will not be charge again for the download. See the following article, while it references iTunes for Mac and not iOS, it is the same.
iTunes 12 for Mac: Download previous purchases from the iTunes Store
Regards,
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Purchased a video from itunes..no sound....help!

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