Purchased Acrobat 9 some time ago, on new install asking for an upgrade password
Why is my Acrobat 9 not installing on my computer, i have enterd the password that came with the installation but i am being asked about an upgrade password, why, and i am being offerd a 30 day trile
Can anyone help?
you originally purchased an upgrade to an older acrobat version that was installed on your older computer when you installed the upgrade. when installing the upgrade on a new computer that does not have that older version installed you will be prompted for the older versions serial number.
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You can reset your password using the steps in the following article:
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