Purchased Acrobat Pro Subscription Edition (month-to-month) can't find it?
When I try to download the program it uses Adobe Application Manager. I see many Adobe programs to "try" but I do not see Acrobat in the list. This is all I want.
I also have tried using Creative Cloud. I have tried Explorer and Chrome browers. I have unistalled Creative Cloud and tried again. Am I supposed to be in Creative Cloud? Am I supposed to be using Adobe App Manager?
It seems like this should be very easy... Adobe is anxious to "chat" to make a sale...
Thanks in advance for any help
You may want to ask in the CC forum. There may be better information from those who are doing exactly what you are doing.
Similar Messages
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Where i can find the serial number of Acrobat Pro Subscription Edition?
The only number i could find is the Order Number in a confirmation email.
The subscription is a Acrobat Pro Subscription Edition (un año).
The subscription status doesn't appear or can't find the serial number. This is what appear: -
Termination subscription "Acrobat Pro Subscription Edition (one year)"
Hello,
I want to resign my subscription "Acrobat Pro Subscription Edition (one year)" immediately.
Please confirm my termination.
Kind regards,
Denise MaibachHi denisem98631280,
Are you facing any issues with your Acrobat pro software? If that's the issue then i would try my best to get your issue resolved.
However if you really want to cancel the subscription i would recommend you to contact our customer care agent, Here's the Link : Contact Customer Care
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Rahul -
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I have decommisioned one of my computers, and I want to install these Licensed older versions, where can I download them?
Hi Tom-Payne\'s
As mentioned by John please follow the very important instructions before download.
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No Acrobat Pro subscription Serial # provided
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Hi danac5980800,
Please refer this KB document :Find your serial number quickly.
If the issue persists, please feel free to revert back.
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I have signed up for Acrobat Pro Subscription (1 Year) and Acrobat Pro Subscription Edition ( 1year)
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They are the same thing. Can you show me the web pages that refers to them differently?
Would you like us to cancel one of the subscriptions for you?
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Sara -
I have purchased the Acrobat pro subscription for 1 year and have followed the steps to install it. But when i go to start it, It crashes and it does this every time! I have restarted my mac pro and also restarted in safe mode but it just doesn't work! PLEASE HELP!!
Hi jim1287,po
Check for the latest updates. Installing latest updates should resolve this problem.
Also, try to ran disk repair using safe mode in Mac, for instructions please visit: http://support.apple.com/kb/PH14204
Try enabling root user profile on mac and try to check. OS X Mavericks: Enable and disable the root user
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Ajlan Huda. -
We have 'CS6' version of Adobe. We are facing a problem with 'Acrobat Pro'. Every month that is stop working and everytime need to install. Kindly help us regarding solving this problem...
Your Acrobat is running in Trial Mode. Try this KB: Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
If it doesn't work you need to contact Adobe Support for assistance. -
I bought Adobe® Acrobat® XI Pro Subscription Edition (one-year) but not able to edit any PDF. Please advise
I went through the tutorial and the problem is when I click on "Tools" the edit option does not come. Only "Export", "Create" or "Send" pdfs.
I think must be a technical problem. -
What else do I need to purchase for the full Acrobat Pro subscription?
I tried to purchase Acrobat pro but purchased the full creative cloud so I would have access to all the adobe software needed to create fill able pdfs. I paid for some additional pdf pack and I still do not have full access to acrobat?????
How much more do I need to spend?Creative Cloud includes Acrobat Pro, unless you are on an incompatible system like Vista. PDF Pack isn't Acrobat and doesn't affect it.
You say you don't have full access to Acrobat - have you tried to install it? -
I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.
Hi,
Please refer to the help document below:
Creative Cloud Help | "Renew your subscription" window appears when you launch a Creative Cloud application
Regards,
Sheena -
I have an Adobe Acrobat Pro subscription without a serial number. In a needed reformatting of my hard drive, Adobe Acrobat was removed. How do I get access to my Adobe program again?
Hi,
Go to http://www.adobe.com and sign-in with you Adobe ID ( on which you purchased the subscription).
Then, on right hand side panel, click on 'Desktop' under Apps section. And then location Acrobat XI Pro and download it.
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Anoop -
Purchased acrobat pro but keeps defaulting to adobe reader
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First things first, let's get Acrobat running. When you get the "trial expired" notice, it's because Acrobat doesn't know you have a subscription. To tell it, you have to sign in to tell it you have a license.
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I have an Acrobat Pro subscription and just bought a new computer - how do I activate Acrobat Pro again on the new PC?
Hi davadlaw,
You can install Acrobat on the new PC and use your Adobe ID to activate the software.
The purchased subscription is linked to your Adobe ID.
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Rave -
If I purchase Acrobat Pro, can I use it on all my devices
If I purchase Acrobat Pro, can I use it on all my devices?
Hi ,
You can install your subscription software on up to two computers. See the license agreement for the product you want to subscribe to for more information.
Regards
Sukrit Dhingra
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