Purchased Acrobat XI Pro want to install on device #2. have SN will not let me register because the product is not on my computer, but it is installed on my computer
On 2/25/15 went online and purchase Adobe Acrobat XI Pro. Installed on my first device no problem. Have a new Surface Pro 3 and want to install a copy on it. Very confused because there is no "accurate" instructions on the site where to download again. Everything link is pointing towards a purchase, not how to download a product you have already purchased. I did download the software from the creative cloud free trial and its on my Surface Pro 3 now. Tried to register with the SN from my purchase last week (because I can have 2 devices) but it does not recognize the version of the software on my device and will not accept the SN to complete the registration.
So I guess that was lucky on my part, but is potentially an issue for you. If you bought a copy for each OS, then you have 4 installations you could use for yourself. I have asked before and never gotten an answer of why the MAC and PC S/Ns are different. It would be great to have the same S/N for both systems to ease situations like yours. I seem to remember hearing that the Adobe folks may have a solution for that, but like everything else it is probably hard to find, if it exists.
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tworules wrote:
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tworules,
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It sounds like you have an older iMac than the 2006 and newer model this forum covers. The problem is that, in 2006, Apple changed from PowerPC to Intel processors and third-party developers soon stopped making new software for the older processors. That's why you cannot upgrade Flash player--the current version requires a Mac the "2006 and later" processor.
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I installed Acrobat X Pro on a Windows 7 laptop and get error code 1602 when attempting to update it. I have tried the Repair Acrobat installation function in the help menu.
Hey fdciii,
Please try renaming the ARM folder at this location:
C:\ProgramData\Adobe\ARM
Now try updating Acrobat from the Help menu.
You can also try installing updates from the following link:
http://www.adobe.com/downloads/updates.html
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Anubha -
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