Purchased add-on did not download
Greetings,
I have just purchased an add-on (Soft Pastel Presets) and followed all instruction but it did not download to my creative cloud file on my computer. In looking anywhere, I have no link, no confirmation with link--I did receive confirmation of the purchase from Adobe as well as PayPal but not the actual thing I purchased with a link. So I have no file to unzip and install. Any suggestions on what to do to find and download it is greatly appreciated!
Thanks you!
@Jonathan, I tried it all. Like I said, Adobe support took my computer screen over for over 2 hours and could not do it. It just was not working; period. They also tried the second method and it was not working. Nothing was working. But how does it make it easier on the whole when the manual install is 2 easy steps--including the unzip? Why is it so important to simplify something that is already simple? Every plug in or preset has always been easy to install. The extension manager is just one more "hold" on the part of Adobe to lower the chances of easy switch-over to plugs that make the job easier. Take Nik's Viveza for example. Everything it does can be done by a Photoshop user with approximately 10 times as many steps and layers as with one click in Viveza... I can see why Adobe would like to give a hard time to Nik... but I can also see why Nik may want to start competing with Adobe... just food for thought (and let's not forget who owns Nik now!)
I have it installed after I asked for the zip file from the vendor and I installed it the old fashioned way--and glad she responded right away. Who needs the extension manager complications and hours of other people (in this case Adobe support) working on my computer so I cannot do anything else when I can install it in 1 minute the old fashioned way?
Another thing: those of us who use Photoshop are techies by definition.... the Extension manager is for people who are not techies. Does it make sense from the perspective of the user? No. Does it makes sense from the perspective of Adobe for control? You bet.
But enough of the politics of it all; something you cannot change obviously but I as an ex corporate executive see through it quite well and despise it!
I understand (and agree) that the HTML panels are better (and safer) than the flash panels but there is an unnecessary and deliberate time lag enforced by Adobe.
I asked some of the plug manufacturer's and they said that Adobe communication is minimal so they are not able to modify what they need to do for their panels to work in the new Photoshop. I feel (know) it is on purpose from Adobe since it wants to remain King in the market but I can see other companies closing up. No, they do not yet have all the features but do you think they eventually will? You bet. And when they do, there will be a mass migration from Photoshop to others. There is a reason for Adobe stock prices falling again... Luckily I sold mine long time ago.
Thanks for your trying to help and thanks for your ears. Given that you are staff, you may pass the information on to corporate execs... it may help them see that what they are doing will become a corporate failure on the long run since the majority of Photoshop users are small fish photographers and painters... there is Capture and several others coming up fast.. and Corel too of course. Not one is a subscription service I may add...
I already reduced my monthly subscriptions to the bare minimum and even that at a discount as I noticed.. well... Adobe is giving a discount means... it is not selling.
Cheers and I hope you have a great day!
Angela
Similar Messages
-
Need help...on a book I purchased and it did not download
I have bought a book on itunes, but it did not download correctly...I got charged for it but cannot listen to the whole book. Who do I contact to download the whole book?
You could try 'report a store purchase problem' : http://support.apple.com/kb/HT1933
-
I get the message that I have made a purchase but it did not download
I made an in app purchase but it didn't download. Can I download it manually or get a refund?
Hello Eaglebks,
It sounds like you have purchased something from iTunes and want to download it. You should be able to use this article to download it:
Download past purchases
http://support.apple.com/kb/ht2519
If you cannot download it, you can also report an issue with the purchase to the iTunes Store support directly with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
All the best,
Sterling -
How do you re-download an itunes album previously purchased that didn't download fully the first time?
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
HT201272 in app purchase of touristeye did not download - how do I fix this.
Purchased Touristeye Pro from the App. never downloaded. now what ?
Contact the developer/go to theri support site.
-
Can't figure out what happened to the purchased tunes that did not download to my iPad 2. Seems to be OK on my iPod, but not my iTunes library. Help :-)
I've no idea why things might have gone missing, but if there is media content on the iPod that isn't in your library see Recover your iTunes library from your iPod or iOS device.
The user tip includes a link to a backup tip which you should use to make sure that you can recover your library in the event of any future problems.
tt2 -
i pre- ordered A Day to Remembers album and it came out today, it says i purchased it but did not download. What do i do?
Did you get the notification email? You just have to click the link on the email.
-
I just opened a new I tunes account. The music that I purchased from an old account will not transfer to my new account & the old account email no longer exists it is (djbdeercreek613@com***t.net) and the password would not be accepted when we entered it. I also purchased one song "Country Must Be Country Wide" By Brentley Gilbert and it did not download to my i-pod. please let me know how I can get this problem taken care of.
Thank you
Jolene Schrecengost
< Email Edited By Host >Apple IDs do not go out of existence. All purchases are PERMANENTLY associated with whatever ID was used for the purchase. Go here to investigate.
-
Just purchased Beatles' Tomorrow Never Knows. But a few of the cuts did not download properly and can't be played or synced with ipod. Any help?
Assuming you are in a region where you are allowed to redownload your past music purchases, delete the current copies from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
tt2 -
I purchased an album from itunes, and a song in the middle did not download completely. All the others did. So, I obviously could not transfer that song to my ipod because the file could not be converted. What can I do?
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
When I purchased a song on itunes, for some reason it did not download the whole song. It quits about 1 and 1/2 minutes through the song. Is there a way I can re-download the song without re-paying for it?
were you able to solve this problem??
-
HT203167 in app purchase did not download
in app purchase did not download. What do I do? I retstarted app. Updated app. Rebooted phone. Any other ideas?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
did not download the in-app purchase at time of original App download, now I cannot figure out how to find and download the in-app purchase. Please help!
Hello paddyliverpool,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Refund is an option.
Best of luck,
Mario -
TS3297 I purchased an album and some of the songs did not download completely. How can i fix this?
I purchased an album and some of the songs did not download completely. How can I fix this?
I have the EXACT issue as Hatchs88 and the response doesn't help. I found a 3 of 4 missing songs as "song".tmp file in the music directory but I can't do anything here... The iTunes store just says purchased and it doesn't the songs show up in the purchased list either. What's funny is that I was able to download on an iPod touch but I cant get it on my PC...
-
I purchased coins for slotomania game app but it did not download it
I purchased coins for slotomania game but it did not download it and my credit card is charged?
If you haven't received the item then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Maybe you are looking for
-
What should/shouldn't i ship w/ my ipod for repair.
-
IPhoto can't find my iPhoto library
I went to open iPhoto and it presented me with a dialog bix that said "Which Photo Library Do I want iPhoto to Use?" The box dies not offer me a choice of any but gives me two buttons. One is to create a new one and the other is to search for Other L
-
OPMN vs Standalone OC4j (memory leak)
I run the same servlet application using standalone OC4J instance on solaris without any problem. Trying to run the same application deployed in oracle enterprise (opmn) console causes memory leak. I see a lot of new classes allocated on each servlet
-
Password Manager: pass and passff plugin [SOLVED]
I've installed pass as my password manager. It work just fine. I also found a plugin for pass in Firefox called passff (here) It installed as advertised and it finds my password-store directory just fine but when I try to log to sites using the plugi
-
I'm creating an epk and I need to add a bio to the menu. Can I import the text file or do I need to retype the bio somewhere? What is the best way to proceed?