Purchased addition all storage not showing on account, am being billed

I purchased additional storage in Sept '14 (and have been charged for it monthly) but my account still shows the 5 GB free level.  Has anyone else had this problem?

iTunes Store: What to do if your account has been compromised

Similar Messages

  • Why is the extra icloud storage I purchased a month ago, not showing in icloud?

    Why is the extra icloud storage I purchased a month ago, not showing in cloud? I created a new apple id @icloud thinking that my regular email address wasn't acceptable for icloud but the 10 gigs I purchased are still not showing up, nor are any of the apps I've purchased showing in icloud. Why is that?

    You redownlod apps by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Your purchased music, apps, books, and TV shows, as well as your Photo Stream, don’t count against the 5 GB of free storage.
    You said " I created a new apple id @icloud thinking that my regular email address wasn't acceptable for icloud "
    The additional storage would show up when iCloud is signed into the that new account.
    To me it sounds like you should cancel the iCloud storage sinceyou seem not to rally need it.
    For a full refund, contact iCloud Support within 15 days of an upgrade or within 45 days after a yearly payment. Partial refunds are available where required by law.
    For more info see:
    iCloud: Managing your iCloud storage
    iCloud: Manage or buy more iCloud storage

  • How can you purchase additional cloud storage without using account credit?

    How can you purchase additional cloud storage without using account credit? Want credit to remain on accounts as it was a gift for my daughter and we haven't finished using it yet but need to purchase additional storage for all of our accounts. Can't I just override the automatic payment from the account and just pay with a separate cc?

    Purchasing additional storage will not use account credit anyway.  It gets directly charged to your credit card, and you must use a credit card since it is an annual subscription service you are purchasing, not a one time payment option.  They insist on a credit card so they have a billable account for the automatic annual subscription fee.  At least it was that way when I did it.
    Sorry - http://support.apple.com/kb/HT4874  either I did not have enough credit at the time or something has changed since I did it?  Maybe call Apple and do it over the phone (explain why you want to do it that way)?

  • HT201318 Once I purchase additional iCloud storage, how do I get it to reflect on my account?

    How can I add the purchased additional iCloud storge to my iCloud account?

    Hello dunn1515
    I have highlighted the steps from the article below on the process of upgrading your iCloud account.
    iCloud: Storage upgrades and downgrades
    http://support.apple.com/kb/HT4874
    iOS 5 or later
    Go to Settings > iCloud > Storage & Backup.
    Tap "Buy More Storage" or "Change Storage Plan."
    Choose an upgrade, then tap Buy and enter your Apple ID password.
    OS X
    Choose Apple () menu > System Preferences, then click iCloud.
    Click Manage in the lower-right corner.
    Click Change Storage Plan in the upper-right corner.
    Choose an upgrade, then click Next and enter your Apple ID password.
    Windows 8, Windows 7, and Vista
    Open the iCloud Control Panel:
    In Windows 8, go to the Start screen and click the iCloud tile.
    In Windows 7 and Vista, choose Start > All Programs > iCloud > iCloud.
    Click Manage.
    Click Change Storage Plan.
    Choose an upgrade, then click Next.
    Enter your Apple ID password, then click Buy.
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • The purchased items it is not showing all applications

    I HAVE IPHONE  4S 16GB
    WHEN I GO TO APP STORE FROM THE IPHONE TO THE PURCHASED ITEMS IT IS NOT SHOWING ALL APPLICATION WHICH ONE I DOWNLOADING
    PLEASE I WANT A SOLUTION.

    Hi, rsvip7.
    I would recommend closing any open applications in multitasking and restarting the device.  If unfamiliar with multitasking, I have included a screenshot on how to process an application close.  Test the results after processing these steps by attempting to access your previous purchases.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    If the issue persists, I would verify which Apple ID was used to make the purchases you are unable to locate.  If the application is located on your computer, you can either Right-Click and Get Info on the selected media for Windows or Control-Click and Get Info for Mac.  The Apple ID that was used to purchase the media will be on the Summary tab. You can also verify what Apple ID it was purchased with by accessing your purchase history by following the steps below. 
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/HT2727
    If the account used to purchase the missing content is different, you will need to login with that Apple ID in order to access prior purchases. 
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/ht1311
    Hope that helps,
    Jason H. 

  • HT1304 I have an iphone5 and i did the upgrade.  Now all of the music videos that I have purchased on itunes do not show up when the phone is held horizontally.  It is just a picture of album covers.  Any thoughts?

    I have an iphone 5 and I did the upgrade.  Now all of the music videos that I purchased on itunes do not show up when I hold the phone horizontally.  It is just a picture of album covers.  Any thoughts?
    thank you

    someone swapped upgrades.  Phone could have been sold For quick cash. 

  • TS3992 I have purchased additional icloud storage and now when I try to back up it says. "Last Backup not successful" No reason or additional information.

    I have purchased additional icloud storage and now when I try to back up it says. "Last Backup not successful" No reason or additional information.

    Welcome to the Apple Community.
    If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.

  • Purchased additional icloud storage, card transaction went through, storage data has yet to be updated. what to do?

    I purchased additional iCloud storage for my iPhone5. Transaction went through, but storage data on my phone has yet to be updated. The purchased additional 10G storage has yet to be reflected. What to do? Thanks.

    Close out all the apps on your iPhone.
    Restart the device.
    Go into Settings > iCloud and check to see if your new storage has been applied.
    If that fails, contact Apple Support to have them check your iCloud account for the purchase transaction.  You may also want to make sure that your payment information is up to date.

  • HT201272 i reset my iphone, is there any way to get ringtones back that i purchased. They are not showing up under my ringtones section anymore. thanks, kelly

    I reset my iphone 4s, is there any way to get ringtones back that I purchased? They are not showing up under my available ringtones anymore

    They are linked to your account, but they are also tied to the country that they were bought in - you won't be able to potentially redownload them unless you move back to the US and have a US billing address on your account (you have to be in a country to use its store, including redownloading past purchases).
    Have you not got a backup copy of all of your downloads/library that you can copy them back from ? Even if you hadn't moved countries any item could be removed from the store at any time by the rights-holders (you are only guaranteed one download of any item), you should be keeping and maintaining a backup copy.

  • IMG Menu is not showing Financial accounting New in ECC 6.0

    Hi
    We have completed a technical upgrade from 4.7 to ECC 6.0 but IMG menu of ECC 6.0 is not showing financial accounting new.I believe financial accounting new is the integral part of ECC 6.0 and both the menu Financial accounting and financial accounting new should show.
    If anybody has face this issue,Please respond
    Regards
    Gaurav

    Hi Markus,
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    The functions for new General Ledger Accounting become available.
    In the SAP Reference IMG, the previous Financial Accounting menu is replaced by the Financial Accounting (New) menu. Under Financial Accounting Global Settings (New) and General Ledger (New), you can make the settings for New General Ledger Accounting.
    You activate the tables of new General Ledger Accounting so that your posting data is written to them.
    Caution:
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    I guess this tab is use at the time of going for the functional upgrade which I believe a separate project. We only want to have that both the node u201Cfinancial accountingu201D and u201Cfinancial accounting newu201D should appear.
    Please suggest if you have any idea or any person who had faced the same kind of problem in past.
    Regards
    Gaurav Agarwal

  • HT201272 I have a purchased app that will not show up in the cloud and is no longer in the app store. Is there a way to get it from my iPhone to my iPad?

    I have a purchased app that will not show up in the cloud and is no longer in the app store. Is there a way to get it from my iPhone to my iPad?

    You should be able to copy it from your iPhone to your computer's iTunes via File > Devices > Transfer Purchases, and if it's compatible with your iPad you can then sync it to it

  • Server: Mail configuration of Server Admin not showing ANY Accounts

    I have an LDAP directory for my accounts and in the Server Admin GUI, under the Mail configuration, I am not showing any accounts. Currently mail services not working and I have tried to reconstruct the db to no avail.
    I the POP log im gettting ...
    Aug 10 14:03:29 mail pop3[24233]: DBERROR: critical database situation
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    Aug 10 14:04:56 mail lmtpunix[29548]: DBERROR: critical database situation

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  • Song purchased in iTunes is not showing up in my Music

    song purchased in iTunes is not showing up in my Music

    Quit music app - restart iPad - look again

  • HT4914 I turn on the iTunes Match in my iphone3GS, but the itme of "show all musics" not show up and turn on, so when I open musics in my iPone3GS, the musics seems not be matched with iClouds.

    Dear Sirs,
    I turn on the iTunes Match in my iphone3GS, but the itme of "show all musics" not show up and turn on, so when I open musics in my iPone3GS, the musics seems not be matched with iClouds.I means it doesn't work on.

    Hello there Jameskuo47,
    In researching the issue you are experiencing I found an article that should help get your iTunes Match content to your iPhone. The name of the article is iTunes: How to add a computer or iOS device to iTunes Match and you can find it here: http://support.apple.com/kb/ht4913.
    This section specifically:
    To add an iOS device to iTunes Match
    On your iOS device, go to Settings > Music.
    Note:
    iTunes Match requires iOS 5.0.1 or later; you can find the
    latest iOS software here'
    Tap the iTunes Match switch to On.To access your music in iCloud, open the Music Player app on your device.
    Your music in iCloud will be integrated into your local music library. A download button will appear to the right of any content that you have in iCloud that doesn't already exist on your device.
    Important:
    When enabling iTunes Match on your iOS device, the music library on your iOS device will be deleted and then replaced with your music in iCloud.
    Syncing music with iTunes will be disabled while iTunes Match is enabled on your iOS device.
    By default, when adding an iOS device to iTunes Match, downloading over a cellular network is enabled1. To disable downloading over cellular for iTunes Match, choose Settings > Music > Use Cellular Data > Off.
    All the best,
    Sterling

  • Bank account transfer not showing bank accounts

    hi gurus,
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    here is what i am doing-
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    Thanks Linc, I'm very new to Mac's, so please excuse the dumb questions.  I've gotten as far as running bootcamp and partitioning the drive for OSX and Windows 7.  Have some software loaded, nothing that I can't reload.  Will the erase effect both partitions on the drive or just the OSX partiton?  I'm guessing the erase and reinstall from CD are straight forward, just follow the prompts? 
    Thanks again for the help

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