Purchased album, one song is missing and others only play for 40 seconds max.

I purchased Emilie Autumn's album "Opheliac (The Deluxe Edition)" last night. The third song ("Liar") is missing, and the other songs play for 40 seconds max. I tried to download the album again, but the Store only tells me my downloads are complete. What's wrong with my album and how will I get it fixed?
I can't believe iTunes doesn't let you redownload an purchased album.

Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

Similar Messages

HT201413 after downloading 2 albums ifind that most of the tunes only play for a short while and then switches to another tune does anyone know what the problem is and how to rectify it?

Hello there ive just downloaded 2 albums from itunes store and found that they only play for a short while and then flips onto another tune which again only plays for short while so on and so forth which makes the albums completely useless does anyone have a solution?

Assuming you are in a region where you are allowed to redownload your past purchases, delete the current copies from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
tt2

TS1424 I downloaded a song and it only plays 16 seconds of the 3:29 minutes!

what gives? I downloaded MAXWELL'S SILVER HAMMER by THE BEATLES and it only plays the first 16 seconds and then skips to the next song!

Try deleting the song from iTunes (allow iTunes to move the track file to the trash) and then re-downloading it via this procedure:
http://support.apple.com/kb/ht2519
If the track still doesn't work, notify the iTunes Store about the problem:
iTunes Support
Regards.

Purchased album, one song didn't download...what do I do?

I purchased The Odyssey by Symphony X (by clicking the buy album button) and the entire album downloaded except one song, the album-only, 24 minute long The Odyssey.
Naturally I'm a bit upset. I tried clicking Check for Purchases, and it says I have no more songs to download. iTunes is not currently downloading any songs on that separate page.
I'm posting here because I couldn't find an iTunes support phone number and my experiences using Itunes support email in the past were less than effective. So if anyone could provide me with a phone number, that would be phenomenal.

There is no telephone support for the iTunes Store. Contact the iTunes Store customer support department through the form at the bottom of their Download FAQ web page and explain the problem to them.
Good luck.

I had to reload all my programs after a hard drive problem. Now certain songs are skipped over or only play for a sec or 2 then it jumps to next song. all songs played before. Some are Itune bought and some are my old music.

I had to wipe my hard drive clean and reload all my programs. After reloading Itunes, I noticed that some songs will not play, they are skipped over, or the songs plays for 1-2 secs then it skips on to next song. Any ideas what I did wrong? All songs played before and some of affected songs are bought, some are my old library I copied off of CDs

TimT wrote:
I had been thinking that the hard dri've is starting to fail on me but then I thought about the fact that, If I play an MP3 and the player freezes up or starts jumping through the mp3 file, Then I restart the player and start the same MP3 agian and this time it plays normally, Is it really a hard dri've problem?
Could be a lot of things unfortunately, from corrupt firmware, corrupt format on the disk, a problem with the mainboard, or a problem with the hard disk.
I figure that if the hard dri've was damaged it would always freeze up on the same file at the exact same point in the music wouldn't it's
Not necessarily. It could be just an intermittent fault.
I want to Format my Zen Touch and reload the Firmware to start from scratch, but I first want to backup my 28 GBs of MP3 and WMA files. However I noticed that when I transfer the files to my hard dri've, all the ID3 Information is gone. Now adding ID3 info to 28GB of files will take days!
Strange. Did you edit the tag data on the player? If so what happens is the tag data changes are made in the Music Library but not in the files themselves. There's only one way to write the changes back and this involves getting a copy of MediaSource 3. You then transfer the files back to the PC Music Library, and use an update function to update the files (the PC Music Library will have the same tag data as the Music Library on the player). One problem is that MediaSource 3 is very large, and not available from Creative as a download. I can try and get a copy to you if you can't find it elsewhere.

Why do some songs in my library now only play for a few seconds and then skip onto another song?

Some songs that previously played without issue now just play for the first 10 seconds or so and then skip onto the next song

I wish I could provide you an answer, but I am experiencing the same issue myself. It's somehow iTunes related from what I have been able to figure out.
Here are a couple of clues I've picked up so far:
Somewhere between 20-30% of the songs in my library are affected.
I have only seen AAC encoded songs exhibit the problem (iTunes purchased, not imported).
I haven't seen the issue with any songs I bought after Jan 20, 2009.
Playing the same song file in quicktime doesn't reproduce the issue.
Affected songs skip on both iTunes and the iPod app of my iPhone 4 alike.
Forcing the song to stop at the end through the song options doesn't resolve the problem.
Songs skip (end) at random times from song to song, but repeatedly for each song at the same location.
The biggest clue that I've found is that when I find an affected file, almost all songs I purchased on that date exhibit the same problem. (I have only found a few examples when it does not affect every song on the same purchase date group.)
Some details about my setup:
Windows 7 Professional
iTunes version 10.6.3.25
iPhone 4 running iOS 5.1.1
Any help would be greatly appreciated.

TS1424 how do i speak to someone about getting a song that i downloaded that only plays for 40 seconds fixed? ive been trying to contact apple for ages on this page it just sends me in circles

i downloaded a song thats 3 and a half mins long and it plays for 40 seconds but i cant speak to apple about it because everytime i try find an address through this site it takes me in circles, wish a big company like this would make a site that is easy

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete track from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes (or delete it from your iPod and re-download it via the Purchased tab in the iTunes store app).
If you aren't in a country where you can re-download music or if it re-downloads with the same problem then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I bought walking dead on iTunes it said that we have 43 minutes and it only plays 30 seconds

I bought the walking dead season 3 it shows 43 minutes but only plas 30 seconds

havin the same problem tonight with episode 302- keep downloading over and over. reset iPad and sign out of iTunes does not help.

All my songs in my itunes only play for 5 seconds then goes to the next song. what is wrong and can i fix it?

please someone help me. All my songs in my itunes will only play for 5 seconds the go to the next song. What is wrong and how to i fix it?

ok so i just figured out that only the songs that i put on a usb drive to transfer them from my other computer are only playing for the 5 secounds so how do i fix that?

TS1424 Bought and Album and one song is missing after itunes froze cant see how to dowload the missing song as it says Purchased

Bought and Album and one song is missing after itunes froze cant see how to dowload the missing song as it says Purchased
Pls Help Best and Kind Regards

Depending upon what country that you are in (music can't be re-downloaded in all countries) then see if it shows under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunee. If it shows there but doesn't have the clpud symbol against it for redownloading then is that track listed in the Music part of your library i.e. where you would click on it to play it ? If it is then delete it from there and it should then get the cloud symbol against it in Purchased.
If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com . iTunes Support should reply within, I think, about 24 hours.
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT201272 I downloaded an album but one of the songs is corrupted, it only plays for about 4 seconds. When I try to re-download using the iTunes Store and "Purchased", it won't give me the option to download it again. How can I get the song I PAID for!!??

I downloaded an album but one of the songs is corrupted, it only plays for about 4 seconds. When I try to re-download using the iTunes Store and "Purchased", it won't give me the option to download it again. How can I get the song I PAID for!!??

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting that track from your iTunes library and redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.
If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT201272 one of the songs on a recent purchased album didn't download right and skipped to the next song, can I somehow re-download this song? without paying?

one of the songs on a recent purchased album didn't download righ and skipped to the next song, is there a way I can re download this song without paying?

If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

TS1389 I've purchased an album through the itunes store and every track plays except one which continually asks me to authorise my computer. I've tried all the steps suggested above but still no joy. Anyone have any ideas what i can do next? Thanks Pa

I've purchased an album through the itunes store and every track plays except one which continually asks me to authorise my computer. I've tried all the steps suggested above but still no joy. Anyone have any ideas what i can do next? Thanks Paul

Sounds like you have a "damaged track" or "damaged file".
This worked for me today downloading Kendrick Lamar's new Album "good kid, m.A.A.d city".
My situation: I bought the album today for my Mac, MacBook Pro, iPad 2, and iPhone 4S devices.
Issue: One song (only on my MacBook Pro) would not play, instead display "
EX: left"
Solution: 1. Manually delete the song (giving you the error) permantly from the authorized computer.
2. Open iTunes, Click iTunes Store (left sidebar), and locate Quick Links and then click Purchased to proceed.
3. Click "Not On This Computer", find the song that wouldn't play, and re-download it again.
4. Check your Music Library for your song (Should download inside the associated album) and hit play.
EX: (Song I purchased that wouldn't play because of authorization, playing)
Enjoy!

I just downloaded a pre-ordered album and one song is corrupted and stopping just after a minute in. Can I redownload the song for free?

I just downloaded a pre-ordered album and one song is corrupted and stopping just after a minute in. Can I redownload the song for free?

If you delete the song from your PC you can redownload it. Make sure you actually remove it from the computer, and not just from the library (select "Move to Recycle Bin" when deleting). To redownload you can go to the itunes Store->Purchased-> Download Previous Purchases. Within there you have the option to view all songs purchased, as well as all songs which are "Not In My Libraray".
If you don't feel comfortable deleting the song, you can just move copy/paste it somewhere else so that you've got it backed up in case the re-download doesn't work.

I bought an album and one song only plays for 8 seconds

I bought an album and one song only plays for 8 seconds then skips to the next song why is this? How can i fix it?

Hi bholdrofjustice,
Thanks for visiting Apple Support Communities.
You may want to delete the song that doesn't play, and download it again using the steps in this article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If the song still skips after 8 seconds, you can report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Best,
Jeremy

Purchased album, one song is missing and others only play for 40 seconds max.

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