Purchased Album Vanishes Overnight - no response from "reporting a problem"

I purchased and successfully downloaded an entire album, listened to one or two of the songs, and then the next day - iTunes cant find the original files for any of the songs. I am not storing my music on an external drive, and all 2700 of my other songs are still right there where they belong in the iTunes Music folder.
I've "reported a problem" every day at least once on the iTunes purchase history, but I have yet to get a response. That was one week ago today.
My concern is not so much where did my files go nor how it happened, I work in the tech industry so I know that sometimes things like that just happen. My main concern is that I have reported a problem well over 10 times, and I have had no response.
Am I just out the $9.99 for the album?
Is this typical of how iTunes Support is?
I've used iTunes for years now, and this is the first problem I have encountered in which I needed to use any kind of tech support - so I am unfamiliar with the process. Maybe I am not "reporting the problem" correctly, but it seems that there is really no other way to do it than:
- *click on report a problem in the Purchase History section of my iTunes account page* -
Any help would be greatly appreciated.

Problem solved - emailed iTunes support via the web site, and NOT through the account history page in the iTunes application itself.
I feel a bit silly for not trying that sooner...
Oh well, lesson learned.

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Purchased Album Vanishes Overnight - no response from "reporting a problem"

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