Purchased albums but the last song did not complete the download.
I purchased 2 albums from the Itunes store and on each album there is a song that did not complete the download, it was stuck at 100% and wouldn't clear, just froze. I shut down Itunes and went back into it and the two songs aren't in my library but when I go to the website to try to redownload them it shows they were purchased but it won't let me restore them. My main concern is both were album only song so it may be difficult to get them without redownloading the entire albums. Is there a way I can get these songs without paying for them again?
Hi there philk11,
You may find the information in the article below helpful.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
-Griff W.
Similar Messages
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I was downloading an album, but the last song did not make it? Store said it could not do it at this time. There is black disk before the song?
Hey Skip,
I would check your Purchased section in the iTunes Store to see if you can try to download it again:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Welcome to Apple Support Communities!
Have a great day,
Delgadoh -
I purchased songs on my iphone4 and transferred them to my itunes library on my PC. I transferred over a wi-fi connection for the first time and for whatever reason 3 of the 6 songs are only partially downloaded..even though they appear completely downloaded the songs stops abruptly. On my iphone they are complete and play without problem.
If the computer iTunes is signed into the same account then contact iTunes:
How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase -
I am pretty sure my login information is correct because i see my previous backup on the phone. Any idea's what might cause this?
If you get the message "Backup not successful", I had the same problem.
My solution was to turn off some apps (Settings>iCloud>Storage & Backup>manage Storage, tap my device name in the Backups section, then look under Backup options) and try a manual backup. If it didn't work, turn off a few more apps and try a backup. Keep doing that until the backup works. Then try adding in some of the last batch of apps that were previously turned off - the objective is to find the app that causes the backup to fail. For me, I suspect that the one app I found had a bad data file that, when included in the backup, caused the backup to quit.
This can be a long process if you have a lot of apps that you originally turned on for backups. -
ERROR: "You did not complete the entire form. Please enter your country."
When I tried to download a song tonight, I got a message that said that my billing info had changed and that I needed to verify it before I could purchase any music. On the "Edit Payment Information" page, I put in all of my info (my address was missing), and hit done. I get the error: "You did not complete the entire form. Please enter your country." Well, the country field is not editable, and but it says "United States," which is the right country. I can't get passed it, so I can't download anything. I'm running the latest version of iTunes... but I haven't purchased anything since.
The other thing that concerns me is that I didn't change any billing info, so this is a bit strange. Does anyone have any ideas of what's going on? Thanks!!Just in case this ever happens to anyone else, here is how to fix the problem (THANKS, ITUNES SUPPORT)!!
1) Sign out of the iTunes Store by choosing Sign Out from the Store menu in iTunes.
2) Visit Apple's My Info website:
http://myinfo.apple.com
3) Choose your country and preferred language. Then enter your iTunes Store account name and password and click Continue.
4) Choose Address Book from the menu on the left. On the Edit Address Book page, look at your shipping addresses at the bottom. If you have multiple shipping addresses, remove any out-of-date or duplicate addresses by clicking Delete. Also, make sure the state or province field is filled out correctly for each address. To edit an address, click Edit.
5) Now choose Phone Numbers from the menu on the left to look at your phone numbers. The area codes should be in the area code fields and the phone numbers should be in the phone number fields. If an area code is missing, or if it is in a phone number field, your account information may not save properly.
6) Make any other necessary corrections, then click the Save Changes button.
7) Click Log out in the upper-right corner.
When you make your next iTunes Store purchase, you will be asked to review your billing information. At that point, you can change your information or simply click Done. After that, you should be able to purchase items. -
Genius - You did not complete the entire form
When I try to sign in to Genius with my Apple ID it gives me the message:
You did not complete the entire form
The only bit to fill in is the Apple ID. I tried using me.com but that didn't work either.pscurran wrote:
Jeez I have survived such tricky stuff with this kit! I had the same problem here. I did'nt see it either and probably never would have! Thought that was AOL. Are Apple forms becoming more cryptic or I am becoming more stupid? I hope not, on both counts. Thank you. Paul
No, it's been that way for years, ever since Apple & AOL agreed to let AOL members access the store from AOL. -
2 days ago i rented The Avengers, beside it took almost 7h to download, at the end it did not get fully downloaded... 20 last minutes were not there. I know is just 5 dollars, but, how can i make a claim for the amount paid?, what if I buy a movie later? i will get the same problem!!! still I do not know how the avengers ends!! please do not tell me haha, focus on the problem here!
Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.
I believe your issues are probably a network issue, which unless you resolve are likely to be repeated again. -
My mac hung up while installing an update. It took hours and still did not complete the update. I restarted my mac. Upon turning it back on, a wheel has been spinning on a grey screen. I tried to reinstall OS X from utilities, but encounter an error. What do I do?
Hey Manaskala,
First point of call on all grey screen issues is the following:
http://support.apple.com/kb/TS2570
Given this issue has appeared after a software update, I'd advise you do the following instead though:
1. Get an external hard drive, with enough space to put the entire hard drive of your Mac onto. Make sure you've safely copied any data you have off of it, as the next step will erase it.
2. In the recovery HD of your machine, use Disk Utility to format you EXTERNAL hard drive with the partition table as GUID, and the format as Mac OS Extended (Journaled).
3. Get out of Disk Utility, and click Reinstall Mac OS X.
4. When asked where, choose to install onto your external hard drive.
5. When the download and installation is complete, your Mac will reboot into a clean fresh setup screen. Make your user account an administrator, and make up a name and password; I use 'Test' and 'test'.
6. Your machine is now running from the external hard drive, not the internal hard drive, so don't be alarmed when you don't see your files.
7. Open the finder, you should see 'Macintosh HD' in the sidebar. This is the internal hard drive of your computer.
8. Open Macintosh HD, and copy out the following folders into a new folder on your desktop:
-Users.
-Applications.
-Library. (This only needs to be done if you use 3rd party software that saves things in the /Library, do a quick google and see if it does e.g. Photoshop, Protools).
9. When these have copied (it'll take quiet a while), you can now use Disk Utility to erase your hard drive. Don't erase Macintosh HD but the ENTIRE hard drive on the inside of your Mac, and as Thomas A Reed mentioned, there was likely an existing issue on your HDD so please go to Security Options and choose 'Zero Out' before clicking erase. This will rebuild the partition table which was a possible cause of the failed update.
10. Reboot the machine holding 'Option', go to recovery HD.
11. Choose 'Reinstall Mac OS X', this time onto your INTERNAL hard drive.
12. When this is complete, make another admin user called test and password test, like you did last time.
13. Run Software Update from the menu of your Mac.
14. In the Finder, you should see your external Hard Drive. open it up, inside that you should see your desktop etc, and on the desktop will be your folder containing Library, Applications and Users.
15. Go to Finder up next to the and choose File -> New Finder Window.
16. In your second finder window, open up Macintosh HD (through the Go -> Computer menu), and go to your Users folder.
17. Open the Users folder in your first finder window, and copy your user folder (has your name on it) into the second user folder (the one inside Macintosh HD).
18. This might take a while.
19. When complete, go to System Preferences -> Users and Groups and unlock the padlock.
20. Click the '+' sign, and make a new administrator user.
21. Now, the fun bit. Note the name of your user folder you copied, e.g. 'Nathan', containing all of your stuff. Note the difference between your user folder (has your name on it) and the Users folder (contains YOUR user folder, guest folder and shared folder).
22. Make the ACCOUNT NAME of your new adminstrator user the EXACT name of your user folder (normally lower case and without spaces), this is case sensitive folks. Your full name can be whatever you want, usually your full name.
23. Then click create. You should be informed that a home folder with that name in it already exists in the Users folder, would you like to make your new account from that folder? say YES!
24. When this is complete, log out of the Test user, log into your new account we've just made, all your stuff should be there.
25. ???????
26. Profit.
There's a few little bits that may need to be cleaned up afterwards, applications folder from your external hard drive should replace the applications folder on your internal hard drive, if the previously mentioned /Library folder contained important goodies then that should replace the /Library folder on your new Mac.
Hopefully that will help you out, straight after that is done make sure your stuff is there, erase your external hard drive and turn on time machine! -
hey ! here is my question actually i made an apple id but i did not complete the information previously and now i want to make my id without creditcard but it is not showing me the NONE option what to do please help?
lvlajicl wrote:
I Have An Apple ID And It Has 10$ In It
But When I Want To Buy Pile Of Gems In Clash Of Clans For 5$ It Gives me an error
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note:
Some In-App Purchases require a Credit Card. -
I bought an iPhone 4S secnd-hand. The previous owner did not remove the iPhone from their iCloud account. I've tried contacting the previous owner, but they also do not know. What should I do now?
If they were the one who set the lock, send them this link.
If not, you need to contact the person who did or the device's original owner.
(117626) -
cannon 8800F not working with OS X yosemite 10.10.1 . I have downloaded the latest drivers and firmware from Canon. I called Canon for support and went through all the checks , but, still my iMac did not see the scanner. Any new ideas?
Have you done any of the following?
http://support.apple.com/kb/PH18614 OS X Yosemite: Reset the printing system
Repaired permissions & restarted your comp after the installations of the drivers?
Sometimes, installing the GIMP drivers help with printing issues: http://gimp-print.sourceforge.net/MacOSX.php
What to do when you can't print
=============
not working with OS X yosemite 10.10.1
Per your profile
Mac OS X (10.7.3)
Conflicting info: Please update/correct your profile so that you can receive the correct troubleshooting suggestions. This will assist the users in trying to help you. Thank you. -
Trying to download photos from my ipad to my PC. Have done it before, but this time, itunes recognized the ipad, but the computer itself did not recognize the ipad.
Hey BJDaugh24,
Thanks for the question. If I understand correctly, the iPad is not in iTunes for Windows. I would recommend that you read this article, it may be able to help the issue.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
Thanks for using Apple Support Communities.
Have a good one,
Mario -
when i sync my iphone5 on my computer with itune the last part does not stop sync download safari i dont know why is not stop sync and i cant stop it i am try to download some song and this thing cant stop sync help?
Hi,
/Users/sarahschadek/Desktop/Safari.app/Contents/MacOS/Safari
Move the Safari app from the Desktop to the Applications folder.
Restart your Mac.
That's why you see this:
When I try to do the updates my computer says it has ready it goes through like it is downloading them then at the end it says some of the files could not be saved to "/" files.
After your restart your Mac, click the Apple menu (top left in your screen) then click: Software Update ...
Carolyn -
I just upgraded my older G5 from tiger to leopard and it is now at 10.5.8, I was unaware that the new system did not support the classic envoirnment and cannot access my 6.0 version of Photoshop, which I use often...how do I get P.S. up and going again?
Niel...
I installed Leopard 10.5.6 and then it upgraded to 10.5.8, when I installed it I had the old info saved to a "previous systems" folder, where most of my artwork, etc. were saved, I have a one terabyte Lacie backup that unfortunately did not work as it was intended...it saved the new info and not the old. I did look into the system preferences folder and found the classic file, of course it wouldn't launch...but I have the old G 5 startup discs and will try to do it as you stated. I will try also to move it out of the previous folders file to my hard drive and see how that works.
thank you for your time and help,
Dennis -
I can not open my itune because i did not complete the agreement
I can't open the window itunes, because I did not completed the filling the terms & condition. I don't have Credit Card No. like Visa card to complete all information.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Step 1
Enter the name of the crashed application or process in the Filter text field. Post the messages from the time of the last crash, if any — the text, please, not a screenshot.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
Step 2
Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall or hang logs — they're very long and not helpful.
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