Purchased an ipod touch
Purchased an ipod touch for my daughter and the imessage and face time will not accept password. Everything else works ie, apps. Am i doing something wrong? Password works for everything else.
Try changing your password and trying the process again. Since you recently purchased the iPod tough, you can calle apple technical support 800-694-7466.
Let me know if you have any other questions.
Allen
Similar Messages
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I see there is no way to change the security questions i set up when I first purchased my ipod touch. All the answers I get do not work. Can't by another device until I get around this issue.
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I have my iTunes on my PC and have an iPod Classic, I have just purchased an iPod touch and want to load all of my Itunes music onto it, how do I do this and not loose my library, I'm not very computer savvy.
You sync music the same way as on the Classic. What you sync to an iPod does not effect the iTunes library on your computer.
iTunes 11 for Windows: Syncing overview
or
iTunes 11 for Mac: Syncing overview -
I have purchased an iPhone 4s 2 years ago and recently purchased an iPod touch for my husband while he was abroad working. I used the same Apple ID when setting up the iPod touch but now I want to know how I can have two separate Apple IDs. One for his iPod touch and one for my iPhone?
Create a new ID and start using it.
You will not be able to transfer your existing purchases and updates will require knowing the password for the old ID. -
I have an old Ipod 5th gen that I have been using for downloading music from my library. Upon purchasing an Ipod touch and registering it in Itunes, I can no longer sync tunes to my old ipod. How can I get that option back on my old ipod?
- iTunes purchases by maybe
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
- For other music you need a third-party program like one of those discussed here:
newer copy
BTW, this is the iPod touch forum. -
I purchased an iPod touch for my husband, he was still using the first iPod classic. The iTunes has not recognized the iPod and iTunes is not working properly, it continues to freeze and won't close down properly. Has anyone else run into this? He has run the antivirus software, updated his Windows, uninstalled and reinstalled iTunes. Nothing....any ideas?
Have yu tried here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows -
hello actually I have purchased my iPod touch 4 generation 1 month back.initially I find that it's battery life is superb.it works for 5 -6 days in standby and 8-9 hrs usage time but from past 2days its battery is draining very fast I have to charge it twice a day.i m using iOS 6.0.1.plz suggest me what to do??its just 1 month old ..I have spend lot of money to buy it, I don't want it like that..plz reply.....
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Then see if placing the iPod in airplane mode when in standby helps.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
hello, i have recently purchased an ipod touch.i am having trouble with apps. i have bought apps off itunes but it wont appear on my ipod. i have synced the ipod with the computer multiple times but still no luck. i think it has something to do with my settings but i am not sure.please any helpwill be very much appreciated.thank you
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here. -
I purchased an iPod Touch 5 64gb mint condition, it was working great but I reset it and now it's asking me for an Apple Id. Problem is it want the original owners & not mine. I would have no problem contacting the person I bought it off of but I no longer have their information since when it worked I deleted the emails!
Does anyone know how to bypass this problem so that I can have the ipod work for me and my Apple ID?
I would even take it to Apple if they could fix it, would they? and what might that cost me?
Any suggestions would be great!!!!Nope. Only the previous owner can do that. See:
iCloud: Find My iPhone Activation Lock in iOS 7 -
I recently purchased an iPod touch for my classroom. Can I use homesharing to transfer data from an app to my student's computers?
No since you can only sync with one computer.
To switch syncing computers:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities -
I purchased an Ipod touch and when I tried to download 10.5, it stop loading and gave an error message, A program it needs to run is being used by another program. What will fix this problem. I am running Vista and this is my first time trying to download ITunes. The only Apple device that has been connected is my wife's I Phone 3G.
See:
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
If you have Snow Leopard do not forget the Additional Information paragraph. -
My daughter wants to purchase an ipod touch. Are there charges or fees for texting another ipod with a system other than the ios5 (i.e. ios4,etc.)?
Also, there is no battery percentage. The battery drains quicker than in iOS 6. The high power consumption may be fixed in the next update.
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i just purchased 2 ipod touch for my kidz (9 & 10 yr. old) . and registered them both with my email. I didn't know every text message I receive, they too would get on their IPod Touch. HOw do I change this? And do I need to contact a Representative to add their own emails....?
Can you connect to a wifi source on the device? Enable wifi in settings on the device itself. If you don't have wifi at home, there may be a local hotspot you can use for this.
The reason this happens is carriers don't want people downloading huge files that would slow their network as well as eat up your data plan. -
I purchased an ipod touch, 4th generation recently and have discovered that I cannot "just add" internet to this all the time (for a fee). Silly me, I thought I could. So, can I return this, perhaps for an iphone?
Also you can get mi-fi a mobile wireless hotspot to connect from anywhere (for a monthly fee) that gets 3G or 4G data signals. See http://www.google.com/search?q=mifi+hotspot&sourceid=ie7&rls=com.microsoft:en-US &ie=utf8&oe=utf8
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Music purchased on iPod touch after sync is only on mac,not on touch
I have used the iTunes music store three times, purchasing three different songs. When I buy them, I am able to listen to them. However, once I sync, the songs are only on my iMac, and are not on my iPod. I have auto sync on, and there is a purchased on iPod touch playlist on my mac, but it just doesn't sync. I tried manually syncing and dragging it on to my iPod, but it still doesn't work. Any help would be welcomed.
Thanks in advance,
Davidlol....
I just found what my problem was, I have to authorize my machine first. I thought I had authorized it,( I always buy music on it, but I guess not then)
Anyways thanks for the help.
Case Solved!!! -
Purchased used ipod touch how do i reset previous owners info with mine?
I purchased an ipod touch from a friend. How do I reset personal info to mine?
On your iPod, choose Settings > Store and tap Sign out, then tap Sign in and enter your username and password.
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