Purchased and downloaded/installed Captivate 7 but get 'serial number valid but' error

Purchased and downloaded/installed Captivate 7 but get 'serial number valid but a qualifying product could not be found on this computer' error. I have checked serial number, checked that I purchased correct version (7) direct and not an upgrade but the drop down list tha tthe window shows is only previous 6 versions and it is 7 I purchased/installed and is opening.

Captivate thinks you bought an upgrade. Adobe Support will have to help you.
I went through this (with an upgrade) but my qualifying product was also an upgrade, and Adobe didn't list my original product (CP2). So there was no way to put in all the info.
And, just FYI, keep that serial number handy. Even after Adobe Support fixed my Captivate so that it will run, every once in awhile...for no apparent reason...Captivate will start in "trial" mode and I have to re-enter the serial number. It always works after I do that. But, it's a pain so I now keep the serial number posted on my bulletin board for handy reference.
Rebecca

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