Purchased and Rented movies not playing

recently any movies that i have downloded form itunes store or movies that i have previously downloaded haven't been playing back.
when i go to choose a movie itunes can see my movies are there but when i play them it comes up with a blank screen ( no audio or visual) and the timer counts down as if the movie is playing. This also happends with movie clips/video clips i steam from the store.
i have removed, repaird and reinstalled itunes 64bit about 6 times, downloaded quicktime and reinstalled it twice. Updated my drivers and made sure everything else was up to date, even did a system restore and still no luck.
i am running windows 8 pro 64bit but this problem has only happend with in the last 2 weeks and i have been running win8 since the start of the year.
please help 

DJBama wrote:
I can view either my purchased or rented movies on Apple TV
I assume you mean, "I can't view either my purchased or rented movies on Apple TV"
The white screen indicates an authorisation issue, try restarting your tv and if that is unsuccessful, try de/re-authorising your itms account.

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    DJBama wrote:
    I can view either my purchased or rented movies on Apple TV
    I assume you mean, "I can't view either my purchased or rented movies on Apple TV"
    The white screen indicates an authorisation issue, try restarting your tv and if that is unsuccessful, try de/re-authorising your itms account.

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