Purchased annual subscription 1 day ago, but now wish to cancel it.  Website won't allow me to do it. Help, please?

Yesterday I purchased an annual subscription, tried the product and found it won't work for my application, and so I'd like to cancel.  The process I followed (each step as directed) puts me in a big circle with no option to speak with a representative via email or phone.  Can you help me, please.  Suggestions greatly appreciated!   

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

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